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Rocky Mountain Auto Brokers - Service Center

Colorado Springs, CO

3.7
248 Reviews
Call Service Center (719) 477-9009

248 Reviews of Rocky Mountain Auto Brokers - Service Center

Sort by
October 31, 2023

Brakes are bad and during check this wasn’t discovered. I’ve only had the car 8 months and I’m already have my to replace parts on my car. More

by Maurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sylvester Hagan
Report | Print
Oct 31, 2023 -

Maurice responded

I have recently purchased my car, back in February and I am replacing parts on my car. The intake hose. Not cheap replaced this. Brakes not cheap. Have to get these replaced. Struts on the front making noise, will have to replace these. Not cheap. I suggest that these things are taken care of before the customer even leaves the dealership. I put down a hefty amount of money and paid for all these services. None of the things I'm replacing are covered. How are customers compensated for things like such if they have not had the car longer than a year?

Nov 03, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

October 26, 2023

Very slow with the paperwork and took more than 2 weeks get my car fixed very disappointed with the service I got More

by srk030391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Zornacki, Lex Arencibia
Report | Print
Oct 27, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for letting us know about your experience. We take all complaints and or concerns seriously. Please give me a call as soon as possible to discuss this matter. Sylvester Hagan Genral Sales Manager 719-477-9009

October 20, 2023

Service center is always respectful and helpful. Steve is very knowledgeable and always willing to work with our schedule. Great job. More

by itzthereallinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
Report | Print
Oct 21, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

October 12, 2023

Steve is a miricale worker. The shop is number 1 in my book and everyone I talk to I will send there. Thanks steve! Your my hero!! I think I love you. Jeff More

by Greenlightautosales2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Rodriguez, Stephen Zornacki, Bailey Kuiper
Report | Print
Oct 12, 2023 -

Greenlightautosales2023 responded

What an absolutely remarkable dealership. Been driving for over 50 years. Dealt with countless dealerships. I have NEVER EVER been treated so well. The general manager (Rocky Rodriguez) took time out of his busy day just to make sure I was 100% completely satisfied. Customer Service is second to none. Selection is incredible. And the entire staff is absolutely perfect. I highly recommend this dealership. Bar none.

October 11, 2023

Ricky Mountain Auto is always fast, friendly, and very helpful. I would recommend them to anyone. More

by KARL.C.KNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki, Ramsey Abed
Report | Print
Oct 16, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

October 05, 2023

Shoutout to Jesus, Eddie and Lex. Great vehicles, great deals and quick service. Thanks again! More

by PLANETBASH21
Recommend Dealer
Yes
Employees Worked With
Lex Arencibia
Report | Print
Oct 16, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

October 04, 2023

Service Manager Steve Z. is absolutely fabulous! Steve walk me through the warranty process on my 2012 Jeep Wrangler. Being an older vehicle something was sure to break. It h More

by motleycru8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki
Report | Print
Oct 07, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your positive review. We appreciate your business! Sylvester Hagan General Sales Manager 719-477-9009

October 04, 2023

Friendly service took good care of windshield brakes and oil change although the emergency flashers were not fixed. Waiting to take it back for them to address that issue More

by ycaiyem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Samlaska
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October 03, 2023

Very personable staff, me and my family get treated 1st rate every time! Thanks Rocky Mountain More

by Kailstorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Aderholt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Zornacki, Lex Arencibia
Report | Print
Oct 07, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for letting us know about your experience. We take all complaints and or concerns seriously. Please give me a call as soon as possible to discuss this matter. Sylvester Hagan Genral Sales Manager 719-477-9009

October 03, 2023

There were multiple issues with this service. It took much longer than it should have. Problems occurred because incorrect warranty information was recorded and part was not expeditiously order More

by BIGBAD45
Service Time
Recommend Dealer
No
Employees Worked With
Stephen Zornacki
Report | Print
Oct 05, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for letting us know about your experience. We take all complaints and or concerns seriously. Please give me a call as soon as possible to discuss this matter. Sylvester Hagan Genral Sales Manager 719-477-9009

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