Rocky Mountain Auto Brokers - Service Center

I have had a horrible experience since I bought my 2018 Chevy Silverado 1500 4x4 Custom on 8/8/24. While driving it home the check engine light came on which has happened for different issues to date. Been Chevy Silverado 1500 4x4 Custom on 8/8/24. While driving it home the check engine light came on which has happened for different issues to date. Been back in the shop approx 6 times. 02 sensor, told it was a bad part, had 2 catalytic converters replaced under a warranty extension that I discovered (only 700 miles left til it expired-I was not informed), Chevy dealer inspected and found vehicle was unsafe to drive due to missing bolts on wheel bearings, damaged front brakes and rotors, a coolant leak, etc) few repairs were done by Rocky Mountain and they are done with me. Although I bought an Extended Warranty and Maintenance Warranty for an additional $120 per month and truck still remains broken. Defective Active Grille Shutter to cost $350. Passenger window would not roll up so I replaced window regulator, battery voltage low, battery on last leg so I replaced, volts still low so I will be replacing the alternator, and the tires are insufficient for this winter so I will have to replace those as well ASAP. CONSUMER FRAUD CASE for sure. I gave them every opportunity to correct these issues in a very pleasant and patient manner, although they did not reciprocate that courtesy at all. I must say that my Salesman Mike R was absolutely wonderful, knowledgeable, honest, kind and caring More

In my personal opinion I do not believe that a car dealership should use cheap parts to replace or warranty and not rewarrant them if they fail I believe using OEM parts eliminates both comfort and dealership should use cheap parts to replace or warranty and not rewarrant them if they fail I believe using OEM parts eliminates both comfort and safety issues and should never be considered when customer service and getting the right part is important cost is not the issue if you can't get the proper OEM part perhaps you shouldn't be in business warranty brake parts honesty is the best policy if you're going to tell somebody your test driving their car and they're going two blocks in back when they've gone on an extended road test and lied is unexcusable I encourage anybody to put a car tag Apple tag Android tag in their vehicle when taking their car to any motor vehicle dealership protect your investment and fight for your rights when it comes to warranty parts and OEM replacement promises. More

Never will I use this dealer for anything! If I could give a negative start I would. Bought a car in March 2024 and now have had to replace the engine and turbos on the truck. Lack of commu If I could give a negative start I would. Bought a car in March 2024 and now have had to replace the engine and turbos on the truck. Lack of communication from the service department, service manager all the way to the general manager. After numerous calls I am told that this was my problem. Cannot get a return call and they basically ignore me now. I have asked for the refund of the service contract of $1500 that I was required to purchase in March. Thought that would be the least requested Buyer beware - do your research More

During my recent visit, I encountered challenges with the level of respect and communication provided by Kim. While the dealership itself maintains high standards, I would suggest seeking assistance from ano level of respect and communication provided by Kim. While the dealership itself maintains high standards, I would suggest seeking assistance from another staff member for a more positive experience when addressing car-related issues. More

My whole experience with Rocky Mountain Auto Brokers was horrible. It was the worst car buying experience ever. I would never recommend them. horrible. It was the worst car buying experience ever. I would never recommend them. More

Excellent service, quick oil change service, in and out in just over an hour, great appointment. in just over an hour, great appointment. More

Poor service and experience all the way through the process. Poor communication up front on fees and charges, poor customer service through the purchasing process and poor experience leaving the lot. C process. Poor communication up front on fees and charges, poor customer service through the purchasing process and poor experience leaving the lot. Couldn’t even fill up the gas tank before I picked up the car. More

Worst customer service I ever experienced. No communication, no accountability. I had to take my car back FOUR times and they had to get Nissan to finally do the repair for it to be right! Onl No communication, no accountability. I had to take my car back FOUR times and they had to get Nissan to finally do the repair for it to be right! Only had the car 3 weeks when trans went out and this started in April and just got car in driving order in August! Asked to speak to dealership mngr or owner several times and they NEVER reached out?! Will never recommend this dealership or service center, in fact, I advise people to steer clear More

The best, good service and attention. I recommend them to everyone. Because they do good work, fast and disciplined. I recommend them to everyone. Because they do good work, fast and disciplined. More

This company sucks. They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell you that to honor the warranty, you have to bring the car back to them for the repairs in which they also charge you for your deductible!!!!!!! More