Rocky Top Chrysler Jeep Dodge

If I could give no stars I would. On our second day of our vacation last week in Pigeon Forge, my front strap on my gas tank broke on my 2015 Dodge Ram 1500 truck. I had just filled m On our second day of our vacation last week in Pigeon Forge, my front strap on my gas tank broke on my 2015 Dodge Ram 1500 truck. I had just filled my gas tank, so it was very heaving and was only secured by the back strap. The front of the tank was hanging down, just barely off the ground. We had to call AAA to have the truck towed. Fortunately, we broke down near a Jeep rental facility so we were able to rent a Jeep. Talk about bad luck and good luck at the same time late on a Sunday afternoon! We needed a four-wheel drive vehicle to get back to our rental cabin which was located on top of a mountain. The truck was towed to the nearest Dodge dealer in Kodak, which was Rocky Top Dodge. The following morning, I called Rocky Top Dodge and spoke to a Dodge Service Rep. who stated he could not get to my truck since they were very busy this week. I told him I was on vacation and was scheduled to leave on Saturday and was hoping there was something he could do to get the truck fixed. I am basically stuck. He said to call back, he was going to have someone look at the issue. I called back and he proceeded to tell me they could not fix the problem. He stated the gas tank straps needed to be welded and they did not do that type of work. I said what? You’re a Dodge dealer. I said “how can you not fix the problem. The strap on the gas tank is broken. Dodge can’t fix that? I think the service rep name was Triston. I asked him if he knew of anybody to do that type of work, and he stated "no he didn't". I hung up and called Harper Dodge. The Dodge Truck Service Rep. by the name of Tyler asked what the problem was. I proceeded to tell him the issue with the gas tank and that the vehicle was currently at Rocky Top Dodge and that they could not fix it. Tyler asked some background questions and then asked for my VIN. He then proceeded to tell me that Dodge had extended the warranty relating to the gas tank straps and that they could fix it. I had the truck taken from Rocky Top Dodge to Harper Dodge and they fixed it the next day. Amazing how Harper Dodge could fix the problem and Rocky Top Dodge could not. If I lived down that way, I know I would be taking all my Dodge vehicles to Harper Dodge for service. As far as Rocky Top Dodge, they are terrible. Bottom line is, Rocky Top did not want to deal with someone from out of town. I will let Dodge Corporate know that. Rocky Top Dodge is worthless!!!! Again, thanks to Harper Dodge and their wonderful customer service rep. Tyler and staff. More

This is he worst dealership I have dealt with in 40 years of buying vehicles. I went in to trade vehicles and we come up with a price and I told them I didn't need their financing that I would be using my mo of buying vehicles. I went in to trade vehicles and we come up with a price and I told them I didn't need their financing that I would be using my money. After the deal was done and I had the truck in my pocession at approximately 5 am my Equifax alert went off and upon viewing it saw the dealership had ran my credit I was furious and I have contacted them over one dozen times the General Manager said he would get it removed from my credit and also told me three times that he would call me which he has never done. I have called the owner three times to be told he would call me back and I have never heard from him either...The Owner and the General Manager and the Finance guy are nothing but liars...stay away from this dealership and go somewhere reputable. More

When my truck odometer turned 37,000 miles the check engine light came on. We took it in to have it checked and there was nothing wrong they just needed to update the computer. But they charged $175 engine light came on. We took it in to have it checked and there was nothing wrong they just needed to update the computer. But they charged $175 and when I questioned them they just said we have to pay our technician. We bought this truck new from them, but I guess they needed the $175 more than me returning as a customer. More

I am tourist 800 miles from home and a problem with my Pacifica put me in a real jam. This Chrysler dealer was very kind and was able to quickly diagnose the problem giving me the prompt attention I neede Pacifica put me in a real jam. This Chrysler dealer was very kind and was able to quickly diagnose the problem giving me the prompt attention I needed to get back on the road. I am extremely satisfied and highly recommend this service department! More

Great experience we had a flat on my 1500 Ram while on vacation from Charleston SC they fixed my tire and mounted it back on my truck while we waited in their very nice waiting room and the did not charg vacation from Charleston SC they fixed my tire and mounted it back on my truck while we waited in their very nice waiting room and the did not charge me for the work. I am sorry that I did not get the service writers name but thank you so much, Bill & Jeanne More

Buyer beware. Bought a new Jeep. They collected over $1400 in sales taxes ,tag, title and administrative fees. For this fee, they assured me I was paying all the sales taxes and they would handle filing $1400 in sales taxes ,tag, title and administrative fees. For this fee, they assured me I was paying all the sales taxes and they would handle filing for the title. I verified this several times to be sure I wasn't going to get stuck with other bill. One week later, they send me all the title work in the mail and told me I needed to go immediately and file for the new title. I called my salesman who never returned my call. Dealer collected $1400 for admin, tax, tag and title, only sent me a check for $657.00 to get it titled, state charged me $803. Dealer refused to refund me the $146.00 difference I had already paid them. If you believe you paid for the car with these guys when you write the check and leave- I found out you haven't. Please don't reward this dealership for such bad behavior and risk having to pay hundreds more for the car after you leave. More

I wouldn’t even rate this place, I bought a truck and they just gave us a run around over everything,and the reason about the run around was because a guy showed up to write a check for the truck, I will they just gave us a run around over everything,and the reason about the run around was because a guy showed up to write a check for the truck, I will not buy anything else from them and I wouldn’t advise anyone to buy from them More

I could not possibly be more pleased with my experience at Rocky Top Jeep! Ken and Sam were super helpful. They made it very easy for me. I got an unbelievable deal on financing so I got way more car for t at Rocky Top Jeep! Ken and Sam were super helpful. They made it very easy for me. I got an unbelievable deal on financing so I got way more car for the money. The vehicle is beautiful and it is much closer to a luxury vehicle than I expected. I started out planning to buy a luxury SUV but I drove the Jeep on a whim, and it turned out to be the best decision I have made in a while. More

Fair experience in the end we got to a price and trade that met the lowest price i found online within 150 miles but it was a painful process. they are not internet friendly even though they say they have that met the lowest price i found online within 150 miles but it was a painful process. they are not internet friendly even though they say they have a internet dept they really don't just someone who answers emails. It took 2 trips one walk out the door and 30 emails to come to a agreement that was within 500 of a price i had from true internet dealer in Kentucky. Delivery was rushed showed us about 5 to 10 mins of features and walked off. The finance guy was a total jerk once you turned down his warranty package and spent the time bashing our other car and made several mistakes on paperwork. The service dept has been fairly good taking care of the 2 small issues we have found but there is one advisor that needs to go back and not work with people maybe sort parts or something we now know him so we just ask for the other 2 guys. Would we buy again there Maybe now that we know their issues i could work the system there. More

Great experience buying a new Grand Cherokee! We were in and out quickly and everyone we worked with was kind and helpful! We’ll be back!! and out quickly and everyone we worked with was kind and helpful! We’ll be back!! More