Rodeo Ford

Not "good business sense." I would recommend staying away from this dealership. The short version: they didn't hold up their side of the business deal on my lease trade-in o I would recommend staying away from this dealership. The short version: they didn't hold up their side of the business deal on my lease trade-in or deliver on the promises they made for promotional and complimentary gifts. Long version for those of you seriously thinking about buying a vehicle from this establishment: Upon trading in my leased vehicle, the deal was that Rodeo would pay off the remainder of my lease balance since I was trading in a few months early. They were offering TVs as a promotional gift for buying at that time. When I asked about the TV, I was immediately told they didn't have them in stock (without checking inventory) and was instead offered one year of free oil changes. Fast forward two months, they sent me a check for my lease trade-in balance but the check was short the total balance due to Ford Credit. I also hadn't received the oil changes. When I called and asked about these things, they mentioned that Ford would be sending me a survey and promised that the check and the oil changes were in the mail. I filled out the survey honestly, listing the troubles I had had with them so far. When Rodeo received my survey, Charlie called me and asked how to rectify my negative survey. I politely told him I just wanted what I was promised and be done. He asked that I fill out a second survey, offering two years of free oil changes and stated everything would be taken care of. I told him that I certainly would fill out a second survey but only once I received the check and oil changes. For weeks, I had to call and text Charlie asking where the items were and was repeatedly told they were in the mail. I bought my car on New Year's Eve. I just got off the phone with Rodeo (today is May 7). I still have not received the check or the oil changes. I called and spoke with Brody, who stated he would look into everything. He just called me back and let me know that due to my initial negative survey, they were fined by Ford and now it doesn't make "good business sense" to send the promised the oil changes. I don't think it's good "business sense" to make promises to customers that you can't or don't intend to keep. So bottom line: "good" surveys are the only thing Rodeo Ford is interested in. And I'm not interested in doing business with anyone that doesn't have the principles to follow through with promises they offer up. Let the record show that I am not interested in oil changes or TVs, but more about holding people accountable. More

The best place to shop for a car Michael Tillman was my salesman I needed a car and he was able to find what I needed it within my budget he was very patient with me and never gave up Michael Tillman was my salesman I needed a car and he was able to find what I needed it within my budget he was very patient with me and never gave up I thank rodeo Ford for salesman like Michael More

Excellent Came in to Rodeo Ford and was greeted by Daniel Valencia. I initially went just to look at the Ford Focus because my daughter needed a commuter. Since Came in to Rodeo Ford and was greeted by Daniel Valencia. I initially went just to look at the Ford Focus because my daughter needed a commuter. Since Daniel had so much hospitality and customer service I decided to end my search that day and buy it from Daniel and Rodeo Ford! They were excellent (and of course they gave me a great deal). When I was done with the purchase the GM (Alex) personally came and thanked me for coming in. All around great experience! Thank you Daniel and Rodeo Ford. More

Great experience at rodeo I went in with my brother looking for some information and the salesman Daniel convinced my brother to buy a car after all with such great features he I went in with my brother looking for some information and the salesman Daniel convinced my brother to buy a car after all with such great features he could pass up his new Ford fusion THANKS RODEO FORD More

Amazing customer service! I went in just to browse. Daniel was my sales person. He really new all the car facts, made me feel super comfortable and was not pushy at all. We had I went in just to browse. Daniel was my sales person. He really new all the car facts, made me feel super comfortable and was not pushy at all. We had been debating between brands but after our experience at Rodeo Ford, we will be coming back to get a Ford! More

Great selection Daniel was great, He took his time to show me different cars till I had the one that I like. I would buy another car from them again. Daniel was great, He took his time to show me different cars till I had the one that I like. I would buy another car from them again. More

Hassle free Ive had bad experiences with sales persons in all the dealerships I went looking these past few weeks so naturally I have to give credit where credit Ive had bad experiences with sales persons in all the dealerships I went looking these past few weeks so naturally I have to give credit where credit is due. I went into rodeo ford to look around for a bit and Daniel really helped me out with any questions I had and he was knowledgeable about all of the vehicles he showed me, he didn't try and sell me any cars I wasn't interested in so 5 stars for him would recommend rodeo ford any day. More

Terrible customer service!!!!! Service was good at first, once they get the car in forget about ever hearing from anyone. Service writers and even the manager can't seem to return a Service was good at first, once they get the car in forget about ever hearing from anyone. Service writers and even the manager can't seem to return a phn call... More

xxxxxxxx This dealership sucks and don't buy from them,listen to the reviews peoeple,they don't care about you the top manager Alexis Medina said they just sal This dealership sucks and don't buy from them,listen to the reviews peoeple,they don't care about you the top manager Alexis Medina said they just sale cars if you have any problem with the vichele talk to ford who makes it. They don't care,they back up each other. They blamed you it's your fault for why the car don't run after you only had it for two months they don't take care of you. And Alex wants to comment on your review what ever his says is xxxxxxxx.... he said he was going to file a claim for me haven't heard anything yet, this dealership sucks,SCAMERS REPORT TO BBB! More

Poor service Bought a new 2013 Ford Edge from Rodeo. Last month, the sun roof on the vehicle went out. Had purchased the extended warranty coverage and took the ve Bought a new 2013 Ford Edge from Rodeo. Last month, the sun roof on the vehicle went out. Had purchased the extended warranty coverage and took the vehicle in for repair. Instead of getting it done, they had the vehicle over a week saying Ford was giving them a hard time for approval of the repair. Once it was done, when we went to get the vehicle, we noticed a large gap on both sides of the head liner. When I pointed this out to my service adviser Mike Ryan, he said he'd take care of it. Called me the next day and when I went in, the liner was not repaired. Mike said there was nothing they could do short of getting a full headliner replacement which they were not willing to do saying it might not set right anyway. Service Manager Darren agreed. Called the dealership and sent email to complain with no return calls. Very surprised at the lack of concern. WIll have to find another Ford dealership to deal with this and other future issues. Looking for a Ford, go somewhere else. More