Rodland Toyota of Everett

I bought a pre-owned Toyota Corolla from Carmack. He provided outstanding customer service to my family and me. I didn't really know which car I wanted, but he provided a lot of information about the ca provided outstanding customer service to my family and me. I didn't really know which car I wanted, but he provided a lot of information about the cars. He also provided a reasonable price for the car. He was extremely friendly and not pushy at all. If you're looking for a pre-owned car, go to Carmack at this dealer! More

Excellent product selection, salesperson was very respectful of customer time constraints, Finance Officer was very fast and efficient, nice follow-up after sale. As a customer I would have preferred respectful of customer time constraints, Finance Officer was very fast and efficient, nice follow-up after sale. As a customer I would have preferred a lower price on vehicle, but car dealers are in business to make a profit and I have to accept this reality. More

Purchasing a new car at Rodland Toyota was by far the best car buying experience I have ever had. The staff was friendly, helpful and professional. There were no high pressure sales techniques used. My best car buying experience I have ever had. The staff was friendly, helpful and professional. There were no high pressure sales techniques used. My initial contact was with Roger Wong, responding to my on-line inquiry. His response and follow up were prompt, courteous and informative. Roger introduced me to salesman Rick Jones, who was a delight to work with. Rick listened to my motivation and interest in possibly purchasing a car and responded accordingly. He was professional while at the same time friendly and fun to work with. Throughout the car buying experience I felt valued as a customer and that my wants and needs were of the utmost importance. More

We live in eastern Washington and found a car on the web site. When we arrived at the dealer it was Sunday afternoon, but the car that we came to look at was just sold, but they had another one similar, but site. When we arrived at the dealer it was Sunday afternoon, but the car that we came to look at was just sold, but they had another one similar, but was a bit more money, took it for a test drive looked good for a used car. We told the sales man we had our own financing and was told not to worry they could do better but they would want more for the car. We agreed as the % rate they offered was great and the monthy price would work. We signed the papers and away we went with the car. After only 15 min away from car dealer coolant light came on, called the dealer was told well good luck with that after all it is a used car. I wished we would have turned around but we continued. On tuesday we get a call stating they actually could not give us the deal they thought they could but had another deal, which was at a higher percent rate than what we went in with. Tried working with Tom Staniford, he was very rude so I requested working with another finace person. I decided to let the GM know Lyle Evans that some of his staff need training on how to handle customers that are not happy and still to this day Mr Evans has not responded to my email. Do not go to this dealership...I will never go back More

I have bought 3 vehicles from Rodland Toyota in the past 10 yrs. They have excellent service and professionalisim.And Rob Olsen is one of the best salesmen I have dealt with at a dealership. 5 stars 10 yrs. They have excellent service and professionalisim.And Rob Olsen is one of the best salesmen I have dealt with at a dealership. 5 stars More

We started our day with the dread of looking for a used car. I wasn't 100% sure of what I was after and figured that I would be spending the entire weekend desling with pushy sterotypical used car salesman car. I wasn't 100% sure of what I was after and figured that I would be spending the entire weekend desling with pushy sterotypical used car salesman. Thankfully our first and only stop was Rodland Toyota. Mark greated us, and was really nice. Not pushy at all and the furthest thing from the sterotypical salesman. After only speaking with us for a few minutes, he pointed us to a Prius which I hadn't even considered. After sitting in it and driving it, the car was everything I was looking for. Mark worked with us on the financing and made sure we were able to buy the car. I had the rest of the weekend to enjoy. Best used car buying experience. Would definately recommend Rodland Toyota and Mark. More

My wife and I have purchased at least six cars from Rodland Toyota over the past 25 years. We just purchased a new 2012 RAV4. Our sales person was Rob Olsen who we were most impressed with. We appreci Rodland Toyota over the past 25 years. We just purchased a new 2012 RAV4. Our sales person was Rob Olsen who we were most impressed with. We appreciated his low key approach and all the help and effort he provided in helping us reach a decision. I would highly recommed him and certainly request him if we were to buy another car from Rodland. Arne & Arden Johannesen More

Great Job. Great Experience overall. These guys did work hard to put us in new Camry. Once again great people and they know what they doing. Thank you. hard to put us in new Camry. Once again great people and they know what they doing. Thank you. More

My family and I went to test drive a 2012 Rav4 Sport. We're getting ready to replace my 10yr old Ford Focus. We like to do our research ahead of time and test drive all options and then narrow down the l We're getting ready to replace my 10yr old Ford Focus. We like to do our research ahead of time and test drive all options and then narrow down the list to 2. The go back and test drive again and purchase. We've already test drove a Kia Sorento at Performance Kia and a Hondar CRV at Kline Honda. I had actually researched Toyota dealers ahead of time using this site and saw that Rodland had decent reviews. 10 yrs ago we tried to purchase a Toyota Corolla at Magic Toyota in Lynnwood. We had such a bad experience it is the reason we ended up with option number 2 the Ford Focus. Going into this possible test drive the Rav4 is already in the top 2 of our list. We just wanted to test drive it and verify that everything we've read jives with the real thing. If it does we will most likely be coming back in 6 months to purchase the Rav4. Part of the reason we test drive is not only to test the vehicle, but to also test the dealership to see if we want to give them our business in the future. At this point in time both Performance Kia and Kline Honda had been very professional and nice to us. No high pressure sales. The just let us drive their vehicles. Kline Honda at this point was the best. The salesman had come out, gave us a tour of all the features on the vehicle and then let my family and I test drive it without him present. When we returned it he just asked "how did you like it?" which we told him we did and then we left. This is exactly how we want to be treated when we show up and ask for a test drive. No pressure sales. Just let us drive the vehicle and leave. Anyway we arrived at Rodland with paperwork in hand. I always have the exact model I like to test drive printed out to speed up the process and eliminate confusion. This has worked very well at the previous 2 dealers. Well Darryl didn't really want to play that game. He decided to do the typical dealer walk through of various Rav4's. He did finally take us to the v6 Sport which is what I wanted to test drive. He went over it a little bit with me asking all of the questions. That was fine. Then he started to ask his own questions. I had already said I wanted to test drive what I had printed out. He started asking what other vehicles we have test driven. I mentioned the CRV. He launched into a story about a 2005 CRV that he had that he didn't like and was glad to get rid of. Next he wanted to know what vehicle we wanted to trade in. We told him none at this time we just wanted to test drive the Rav4. When the time is right we will trade in the Focus that had been a great car for us. This then led to him talking about how he had a Focus as well and what a great car it was for him as well. My suspicion was starting to grow at this point. Because either he's owned a lot of cars in his past or he's lying to me. Fine, whatever, I just want a test drive and this dialogue is starting to bore me. That's when he goofed with me. He asked what our time frame was in a car purchase. My wife told him towards the end of the year when we have the van paid off we will then purchase a new car. We prefer only 1 car payment at a time. That's when he of course offered to "pay our van off for us" in order to purchase a car today. FAIL! You don't just pay my van off. You roll that into the loan of the new car. No thanks! I don't want to pay interest for the next 5 years on my van when it will be paid off in the next 6 months! Sigh... I was so hoping this would be the dealer that I would come back to in 6 months to purchase a new car. We then pushed to test drive the Rav4 and that's when we found out why he was stalling. He didn't have a Rav4 Sport with a backup camera in it to test drive. The previous vehicles had all had that feature and we want to compare each manufacturer on that feature, because they all do it a little bit different and it's a feature that's new to us. We asked if he could double check if he had one on the lot somewhere. That's when he also mentioned that he would "have to go with us" on the test drive. Now.. as I mentioned earlier we have test driven 2 different vehicles with 2 different dealers prior to this. Both dealers let my entire family(4 people total) go on the test drive without a salesman present. There never was an issue over this. Darryl apparently has a problem with this. He left to go check his inventory, but by this time he's already not doing very well with us and our desire to test drive is pretty much gone. He eventually came back without a Rav4 to test drive so we left. Unfortunately we will not be going back to Rodland Toyota. We will now have to search for a dealer on the Eastside to get our test drive and possibly, eventually purchase with them.I'm disappointed because the Rav4 is #1 on my list and it won't take many more bad dealers to move it down to #2. Sigh... More

I first contacted Rodland through their internet dept, asking for pricing, which I didn't receive at first from Wendy, only an offer to come in and look at the car. We did come in to look over the weeken asking for pricing, which I didn't receive at first from Wendy, only an offer to come in and look at the car. We did come in to look over the weekend and were greeted by Chris Jekey who showed us a car, but we weren't ready to buy at that point. After receiving a quote from another dealership that appeared to be a good offer, until we actually attemped a purchase we came back to Rodland. I'd rate the other dealership in the minus star category. I came to Rodland with pricing information from the sales manager, Jeff Larson, after a phone call, and was greeted by Brandon Huynh. I let him know that I had an offer from the Jeff and told him what I would accept for my trade-in (per what I found on Kelly Bluebook). Brandon and Jeff accepted my trade-in request and the deal was completed right there without any of the "back & forth" negotiating. Brandon was very professional, without any pressure and was very good about explaining the details of our new car as well as letting us know about the service facilities at Rodland. The paperwork was handled by Tom Staniford, again without undue pressure to purchase extra cost options. More