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Rodland Toyota of Everett
Everett, WA
1,534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 30, 2019
Great service from beginning to end 5-STAR SERVICE I simply went into Rodland for my regular oil change on my old RAV4, I was professionally approached about the value of my vehicle because it was alwa I simply went into Rodland for my regular oil change on my old RAV4, I was professionally approached about the value of my vehicle because it was always serviced with the dealership, and couldn't believe how much value it retained! Baron went through a no-nonsense, no-pressure explanation of my options and it only made sense to capture that equity and upgrade to the AWD that I need. Little did I know that the hybrid costs have come way down also, so walked away with a brand new Hybrid AWD RAV4 (her name is Ruby) and I'm loving every moment of it. Especially the 39 MPG I've been getting in town and over a mountain pass. Thank you, Rodland Toyota! More
by Cynthia
Employees Worked With
Baron Li, the original tech (I'm so sorry I can't remember your name!!)
May 30, 2019
Great experience! We had a great experience with Roberto and the team. It was nice to see them working together, being very welcoming informative and very professional. We had a great experience with Roberto and the team. It was nice to see them working together, being very welcoming informative and very professional. More
by Ckay0824
Employees Worked With
Roberto Ramirez
May 27, 2019
Toyota Tacoma This being my fifth straight Toyota pickup since the late 70’s - dependability is everything. Rodland Sales and service is the best I’ve experienced. This being my fifth straight Toyota pickup since the late 70’s - dependability is everything. Rodland Sales and service is the best I’ve experienced. More
by Brian
Employees Worked With
David Singh, Jesse Driscoll
May 25, 2019
Good experience I have purchased 2 new vehicles and 1 used and have had a good experience with all purchases. Service has been done in a timely manner. I now live 4 I have purchased 2 new vehicles and 1 used and have had a good experience with all purchases. Service has been done in a timely manner. I now live 45 miles north of Rodland and get service closer to where I live but I did go back to Rodland to purchase a used vehicle last week. More
by Car buyer
Employees Worked With
Marcus at Rodland, Doug LaFave, Roberta Martinez
May 23, 2019
Rav 4 Hybrid Purchase Mike Massey is excellent to work with. He provided me with a comprehensive and informative test drive, gave me all the information I needed to make an Mike Massey is excellent to work with. He provided me with a comprehensive and informative test drive, gave me all the information I needed to make an informed choice, and didn’t pressure me to make up my mind quickly. In fact, he encouraged me to call him anytime and to check the website to see what new vehicles had come in since my visit. That was very helpful because just two days later I found the car I wanted. Mike helped me through all aspects of the purchase, emailing me all details of the vehicle. Since I live about a two hour drive away we were able to complete a deal over the phone and to hold the car with a deposit until I could come in to complete the purchase process and pick up the car. Darci was also great to work with. She explained all aspects of the financial details and optional packages available, and she answered all my questions. After completing the purchase Mike gave me a tutorial and then offered future help, if needed, over the phone or in person anytime. Thank you Mike and Darci for all your help! More
by Satisfiedbuyer
Employees Worked With
Mike Massey, Darci Clark
May 21, 2019
Customer Service needs serious improvement! Do not take your car here for service. Had been going here for two years for every service appt since buying a brand new Toyota. The first time I had Do not take your car here for service. Had been going here for two years for every service appt since buying a brand new Toyota. The first time I had a real issue (not routine maintenance), I was treated poorly or simply blown off by almost every person I came into contact with here. Was asked to leave a message for service manager to call me back; which I did and never heard from him. Ended up taking my car elsewhere twice before finally getting Rodland to agree to look at my car. They had the car overnight while I paid for one of their rentals (with the owners name on the plates which is just tacky). Too many things went wrong here to even list, but bottom line they did nothing to fix my problem. When it persisted and I called them back a week or so later, I was treated rudely by both service managers (I assume because they knew I had complained about the lack of professionalism dealing with them) and they told me to take my car to another dealer...that I should start fresh and it was probably good for us to “cut ties”. Seriously...no way to treat someone when you’re a car dealership. They don’t care one bit about retaining customers or helping them. I was even told by the general manager “everyone here knows who you are.” Wow..they made mistake after mistake and then made me out to feel like I was the problem?! It was condescending and disrespectful to say the least. You should never spend tens of thousands of dollars on a vehicle for your family and then be made to feel so uncomfortable taking it in for service that you simply can’t go back. Went to Marysville Toyota and guess what...my car’s issue was diagnosed within an hour. The tech knew right away what the problem was..they treated me with respect and kindness; professional and efficient. No BS or egos here, just great customer service. And not so busy that they don’t care. They got the issue fixed completely and I will be going back there for all my service. Master technician was smart, helpful and professional. As they should be! Rodland seems to have a huge turnover rate; clearly employees are not happy or not taken care of here. At least two that I know of were let go or quit just in the two wks I was dealing with them, and they have a new general manager. They need to step in their game dealing with customers. Without customers they have no business or jobs and they don’t seem to care one bit at this location. More
by Theyknowwhoiam
Employees Worked With
Jeff Matteson, Lindsey , Cathy Schlegel, Derek Carroll
May 17, 2019
Second purchase from Rodland. Felt David Singh did a fine job is satisfying our needs. Others we dealt with in parts, service and the waiting area all went out of their way to help Felt David Singh did a fine job is satisfying our needs. Others we dealt with in parts, service and the waiting area all went out of their way to help us. Purchased first car 13 years ago from Jim O’Neil. More
by Happybuyer
Employees Worked With
David Singh, Mike Massey, Jim O'Neal, Tom Staniford, Jesse Driscoll
May 16, 2019
Best of All I’ve been to several dealerships and Rodland was exceptional. Met all my needs for a car, good financing, Went above and beyond in helpfulness. I’ve been to several dealerships and Rodland was exceptional. Met all my needs for a car, good financing, Went above and beyond in helpfulness. More
by BB
Employees Worked With
David Singh. Five stars, Doug LaFave
May 04, 2019
Happy Wife Sales & Leasing Consultant Baron Li is exceptional. The process was smooth and fun. ( I So enjoy buying new Toyotas ). Baron is someone that one want Sales & Leasing Consultant Baron Li is exceptional. The process was smooth and fun. ( I So enjoy buying new Toyotas ). Baron is someone that one wants as a friend. My wife keeps hugging me in appreciation of her new Highlander. Since 2017 I have purchased 4 new vehicles at Rodland. Gary More
by Gary
Employees Worked With
Baron Li
May 03, 2019
getting a new car I went into Rodland Toyota with the intent of purchasing another 'Toyota as the car I had been driving had been in a bad accident. I wanted a Toyota I went into Rodland Toyota with the intent of purchasing another 'Toyota as the car I had been driving had been in a bad accident. I wanted a Toyota and it to be a Hybred and have heated seats. And I had to be able to afford it. Baron Li worked with me until I found the car I wanted to buy. I am very happy with my car. More
by Kathleen Henning
Employees Worked With
Baron Li
