Rodland Toyota of Everett

Professional and superior customer service!!!!!!!!! "Superior Customer Service " EXCELLENT Buying Experience with Mike Hilderbrand! His customer service is above & beyond my expectations. WOW, I re "Superior Customer Service " EXCELLENT Buying Experience with Mike Hilderbrand! His customer service is above & beyond my expectations. WOW, I really lIke my new car.Thank you!!! More

Clay & Great deal Clay so active and helpful guy, I just buy a used corolla with a great deal and he helped me so much. I encouraged me brother to buy a car from the sa Clay so active and helpful guy, I just buy a used corolla with a great deal and he helped me so much. I encouraged me brother to buy a car from the same dealer and he will do that soon. Thank you so much Clay, I wish to you all the success in your life. More

Very good experience It's a beautiful car with excellent driving I have been driving for couple days and realy enjoy it, I also recommend the dealer and its employees spec It's a beautiful car with excellent driving I have been driving for couple days and realy enjoy it, I also recommend the dealer and its employees specialy Clay he is nice and freindly with costumers!!! More

Clay was great! Came to look, went home with new wheels! Shout out to our salesman Clay. He met us as we entered the building, answered all our questions, got answers when he didn't have them and was all ar Shout out to our salesman Clay. He met us as we entered the building, answered all our questions, got answers when he didn't have them and was all around enjoyable to work with. Very friendly and polite and was a veteran of the U.S. Army to boot! Thanks for your service to this great nation Clay! Would do business with this man anytime and would advise anyone looking to buy a vehicle from Rodland Toyota to look Clay up. You won't be disappointed! More

Exactly what you DO want from a dealership It was an Internet special and the fact that I love Toyota that attracted me to stop by this dealership. I wasn't going to buy but after meeting our s It was an Internet special and the fact that I love Toyota that attracted me to stop by this dealership. I wasn't going to buy but after meeting our salesperson Collin, I was convinced. He didn't push us or hassle us and he showed me everything the new scion could do. I love my new XB! Also the follow up is fantastic! They really want to make sure you are taken care of, even after you leave! More

best car buying experience ever. I must say that the salesman, Jeremy was straight forward, didn't waste any of my valuable time, and there was no pressure. He showed me a few cars, a I must say that the salesman, Jeremy was straight forward, didn't waste any of my valuable time, and there was no pressure. He showed me a few cars, and then showed me a true gem, 2011 Toyota Corolla. I instantly loved the car. It had all I was looking for. I was sorta concerned that I would be there all day, and that would of destroyed my desire. But, I wasn't. I think a total of 2 hours, and I was driving away a very satisfied customer. Thank you Jeremy, you did me a right. More

reall work I want to give a HUGE thank you/thumbs up to Steve Hendrickson & David Callaway in the service department at Rodland Toyota! I had a unique situation I want to give a HUGE thank you/thumbs up to Steve Hendrickson & David Callaway in the service department at Rodland Toyota! I had a unique situation with a recall that other dealerships just wouldn't work with me on....These guys stepped up and went way beyond the norm to get it handled....I cant thank them enough....I wish more service representatives/businesses did this for their clients....I know I will drive the extra 40 minutes to bring them any Toyota related work I can....Thanks again Steve & David for helping me get the corolla recall handled! More

A tough situation turned around. We recently purchased a vehicle through Rodland Toyota, upon purchase there was some things we wanted fixed on the vehicle before delivery to us. A fi We recently purchased a vehicle through Rodland Toyota, upon purchase there was some things we wanted fixed on the vehicle before delivery to us. A first person that was called to fix the problem did a very substandard job and upon inspection with sales team we agreed that it was not completed nearly well enough. The vehicle was then sent to a repair facility to repair body work. It came back after a few days in much better condition, thankful that was taken care of. We took delivery of vehicle and had the rig for 4 days and a code popped and locked on. This gets to the good with the frustrating. We called the service department and were told that they wouldn't help us for 5 days, very frustrating considering we purchased the vehicle from them just a few days prior. We then found a different place to diagnose the issue and figure that it was going to be a major repair job. We then called our sales manager and he stepped up and made arrangements to get the rig in. We dropped off the rig and went on our long trip for a funeral which we were going to take our new rig on because of the 2300 mile round trip drive but would have been very upset if the rig had set off like it did on our trip. 5 days later we find out that beings this manager was gone they still had not worked on it until that day. Our opinion of the service department at this time was very low and had we wrote a review then it would have been much different, even though they did then get us a rental car that day, five days after drop off (which the rental car folks were great and took care of our gas when we would bring the car back). After another week of phone calls and no real time table besides possibly the next week I decided to make a different phone call. I called and spoke with Colette and really felt like she took my issues to heart and would work to figure them out. She then spoke with Bob and we felt like we were starting to get some help with customer service. I went in and spoke with Bob the next Monday and briefed him on our situation and we had a vehicle to pick up from them that day. The vehicle was working properly and Bob went on a test drive with me to insure everything was proper. I spoke to Bob about my feelings about the issues as whole and what could be done to reimburse us for the diagnostic expense from the other dealer and a few other things. He and I worked out some agreements to work on. I went back two days later after picking up some more accessories and spoke with Colette and Bob and we came to an agreement. Colette then called me back that afternoon to confirm that agreement. I'm writing this review not just because they took care of everything I asked but because I feel that certain folks deserve a very warm thank you for their customer service and willingness to see the whole situation through so far. From the start Mike and Todd in sales are the most friendly and awesome sales staff we have ever dealt with and we would be grateful purchase a vehicle from those two anytime. Todd and Mike assured that everything would be to their satisfaction, their satisfaction is the same as most any of us folks purchasing a vehicle. Take what you want to them, treat them with respect and they will do the same for you. The rental car manager was fantastic and I'm sorry that I can't remember his name but thank you very much. To Bob Gardner and Colette Kelln, You two have our upmost respect and thanks for helping to figure out the situation from not only your perspective but also from ours. Dealing with it from our perspective to ensure our satisfaction is something that is very rare to find in business any more. I think it would do Rodland great service to have these folks work with each employee to ensure customer satisfaction and retention. A customer shouldn't have to take an issue up the chain themselves to feel that they are being treated fairly. Each and every employee and all whom work for an organization should be wholly supportive of the customer (within reason), these five folks totally and completely embody that approach and I would gladly deal with them again. Thank you. More

Extremely Satisfied I worked with Zach Garneau to purchase a new 2015 4RNR. I told him the specific 4RNR I was interested in from the Rodland website and he put it on ho I worked with Zach Garneau to purchase a new 2015 4RNR. I told him the specific 4RNR I was interested in from the Rodland website and he put it on hold for my wife & I. We live across Puget Sound so Zach had it detailed and placed in the delivery area for the next day for our inspection. He wanted to ensure this was absolutely the right vehicle for us. He is very courteous and thorough with his salesmanship. Zach had the paperwork prepared ahead of time and was very efficient. Once we agreed on the purchase of the 4RNR, Zach spent considerable time with us going over the operating features and controls and helped us set up some of the electronic programs on Entune. He gave us as much time as we wanted in order to make us comfortable with driving the new rig. Two days after our purchase, Zach called me on the phone to inquire if I was still satisfied and asked me if I had any questions at all regarding the vehicle. He wanted to make sure we were happy customers. I told him yes, everything was going great! Mark Brown also helped us get a better loan rate on our financing and this will save us money over the life of the loan. I appreciate his time in researching the best financing possible. He provided us with information on other available options as well and helped us make informed decisions. More

Above and beyond. I have been coming to Rodland Toyota for almost a decade, and have purchased 3 vehicles there. Last year I bought a car that I eventually lost an arbi I have been coming to Rodland Toyota for almost a decade, and have purchased 3 vehicles there. Last year I bought a car that I eventually lost an arbitration case with, but the staff at Rodland had a genuine interest in keeping me happy, despite my situation. They worked with me in arranging a trade for a 2015 Tacoma, with fantastic pricing and a super smooth transaction. If you want to be treated right, stop in and see the difference! More