Roger Williams Chrysler Dodge Jeep Ram

Waited 2 1/2 months for parts, once they came in my vehicles was put behind other vehicles for another week. Once completed you found an oil leak and with me leaving town and that wasted week, you no l vehicles was put behind other vehicles for another week. Once completed you found an oil leak and with me leaving town and that wasted week, you no longer had time to fix the oil leak. Now I’m on the road without my jeep as it sits in my garage with an oil leak! Tried to call service manager several times and the service manager NEVER returned my call. More

Got state inspection done fast and easy . . great price, also! All associates friendly and competent. Will continue to go back with all our MOPARs ... . great price, also! All associates friendly and competent. Will continue to go back with all our MOPARs ... More

It was a great experience with Michelle. My truck turned out perfect and the service techs do take care of my needs. My truck turned out perfect and the service techs do take care of my needs. More

We initially brought our truck to Roger Williams in Weatherford and paid around $250 to have it diagnosed. They told us the issue was the heater core, so we had it fixed — but that wasn’t the problem. Weatherford and paid around $250 to have it diagnosed. They told us the issue was the heater core, so we had it fixed — but that wasn’t the problem. The issue persisted. So we brought it back and were told they’d need about a week to look at it again. That was two weeks ago. Not only have they still not looked at it, but we’ve received no updates. We’ve called and left message after message for Leland, the service writer — no response. When we visited the dealership in person for an update, we found our truck sitting outside, covered in hail damage. No one had called to tell us. The employee who walked us out to the truck actually laughed and said, “Guess yours wasn’t one of the ones we moved, hahaha.” We were in complete shock — not just at the damage, but at the sheer lack of care or accountability. Today, after calling again and begging not to be transferred to Leland, I was put on hold and eventually told, once again, that “he’ll call you back.” Hours passed with no response. My son called. Nothing. My husband finally called and asked for the service manager — only then did we finally get a call back from Leland, who told us they still haven’t looked at the truck! So now we’re two weeks in, with hail damage added to our frustration, and we’re being told it’ll still be another 2 weeks before they look at it, and two more weeks to get parts. A full month without a vehicle, and not a single proactive update unless we hunt someone down. Keep in mind, the issue is a head gasket. There is no need to look at it, just order the parts and fix it.  I can't believe you promised a week and here we are not only two weeks later but you are telling us it's an additional 2 weeks before you can even look at it??? WOW...not a single call to tell us this or update us.   Yes, the repair is under warranty — but we paid for a misdiagnosis, were left without transportation, and treated like we didn’t matter. We’re picking the truck up still broken, and taking it anywhere but here. My sincere advice: go where people value your time, your vehicle, and your dignity. This is not that place. More

Everyone was very professional and courteous, especially the salesperson and financial representative. Overall a great experience. the salesperson and financial representative. Overall a great experience. More

Leland is my service advisor. He has excellent customer service skills. He always takes good care of my vehicle. He has excellent customer service skills. He always takes good care of my vehicle. More

The car was ready when promised, the body work was excellent and the people were courteous so what else? Tell Roger I brought a new 1962 Impala SS 409 from Jack Williams Chevrolet excellent and the people were courteous so what else? Tell Roger I brought a new 1962 Impala SS 409 from Jack Williams Chevrolet More

Domeniq Parker is an old school salesman. He is up front with pricing and very respectful. He was able to find the exact RAM that I was looking for and had it on site the next day for my pur He is up front with pricing and very respectful. He was able to find the exact RAM that I was looking for and had it on site the next day for my purchase. Roger Williams dealership also did aa great job and gave me what I wanted for my trade in and I got a good interest rate on financing. I give an excellent rating for both More

was very pleased with the whole processed of my vehicle, my wife and I are very happy. my wife and I are very happy. More

I've had my car repaired here several times. The staff has always been very professional and courteous to me. I highly recommend Roger Williams Chrysler Dodge Jeep Ram. The staff has always been very professional and courteous to me. I highly recommend Roger Williams Chrysler Dodge Jeep Ram. More