Roger Williams Chrysler Dodge Jeep Ram

The Service Team is friendly but the last 2 times I used them, the service wasn't great. The first time, I wasn't told when making the appt that it may be days before they could look at my Wagoneer. I l them, the service wasn't great. The first time, I wasn't told when making the appt that it may be days before they could look at my Wagoneer. I left it for a couple of days and they got to some of the items. They didn't have parts for a recall. The second time we took it there, we knew they wanted to keep it a couple of days so we planned for it. On day 2, we called to check in and our rep had the day off. So no info. On day 3, we called to say we need to get it today. They did what they could but they forgot to do some things. They apologized. Also, even when given a written list or detailed list by phone, when we drop the Jeep, they ask what it's coming in form. We try to refer them to the notes but it's always a different person checking us in vs who we mad the appt. with. These are all minor things in the grand scheme but they are annoyances. It just seems like a disjointed workflow. What good would look like to me: 1. I call to make a service appointment and we go over everything we would like to have done. 2. The rep gives us their best estimate of timing and maybe even looks up the recalls to manage expectations over the phone as to whether they do or do not have the parts in stock 3. When we drop it off, the greeter scans the VIN, pulls up the order and starts off by saying, "I see you're setup to have an oil change, tire rotation, a recall and some issue withe the dash display - is that right? 4. We confirm, we go over these items as needed and the rep gives us an updated sense of when they think we can come back for the Jeep. It seems simple but I am sure it's more complicated than this. Thank you for asking for feedback. More

I knew what I wanted. Simple, no hassle purchase process! Will be a return customer! Great sales persons! Simple, no hassle purchase process! Will be a return customer! Great sales persons! More

Leland does a phenomenal job. He always assures he takes care of his customers! Always transparent, keeps you in the loop as far as progress of your car, and treats all customers He always assures he takes care of his customers! Always transparent, keeps you in the loop as far as progress of your car, and treats all customers like he would family. Our favorite person to deal with in the service department! More

Roger Williams Dealer has excellent service both in sales and service. Everyone treats you like family! Thank you! and service. Everyone treats you like family! Thank you! More

Leland was great. They took my truck in and got it repaired in the time they estimated. They took my truck in and got it repaired in the time they estimated. More

Great experience! Everyone was overly helpful and kind. I highly recommend this dealership and will always do my business there. Everyone was overly helpful and kind. I highly recommend this dealership and will always do my business there. More

The service department at Roger Williams C D J R always takes care of me and my family! takes care of me and my family! More

Leland C. is a very proessional service rep. Always on top of our well being and vehicle. is a very proessional service rep. Always on top of our well being and vehicle. More

Best experience I’ve had with a car dealership. Everything was prepared quickly and I was in and out. Everything was prepared quickly and I was in and out. More

Alway great work, efficient, completed in a timely fashion and done when promised. We’ll be back! fashion and done when promised. We’ll be back! More