Roger Williams Chrysler Dodge Jeep Ram - Service Center

No waiting to drop off. Employees very friendly and knew their jobs. Truck came back washed and ready to go. Waiting room clean and comfortable. Employees very friendly and knew their jobs. Truck came back washed and ready to go. Waiting room clean and comfortable. More

The service writer staff is very good always take good care of me and my SUV. The Tech are very good at there job and my car is always well taken car of. care of me and my SUV. The Tech are very good at there job and my car is always well taken car of. More

Always a great experience, upfront and honest. There’s never any pressure to do more than what you need, they just want to serve you and do what’s best for your vehicle. There’s never any pressure to do more than what you need, they just want to serve you and do what’s best for your vehicle. More

They have always given us great service and have some great folks working there. Thank you Leland Grail for always going above and beyond to assist us! great folks working there. Thank you Leland Grail for always going above and beyond to assist us! More

Got the truck I was looking for at a reasonable price, was able to quickly negotiate without an all day ordeal. was able to quickly negotiate without an all day ordeal. More

I am always well taken care of and today was no exception. Thank you for your care. exception. Thank you for your care. More

Our Service Advisor, Leland, is always courteous and cares about the quality of service we receive. Whether it is only an oil change or a major repair, he always keeps us informed of the price, wait tim cares about the quality of service we receive. Whether it is only an oil change or a major repair, he always keeps us informed of the price, wait time, and then calls when the vehicle is ready for pickup. The communication between the service and parts department is seamless when our vehicle needed a special order part. And the rest of the Service department starting with the greeters in the lane, shuttle driver, shop foreman, service director and the technicians who repair your vehicle ALL want you to be 110% satisfied with your service experience. We feel very comfortable recommending this dealership to all of our friends and relatives. More

Great dealership I've bought multiple vehicles from Roger Williams and everytime it was a good experience Williams and everytime it was a good experience More

Not good. Immediately after returning home I noticed an oil leak. Now I need to take another day off work to take the truck in for service Immediately after returning home I noticed an oil leak. Now I need to take another day off work to take the truck in for service More

The service was fine, but when cashed out, I asked to speak to my McKenzie as I received a recall notice for the clutch. Apparently, it can catch fire and there is currently no remedy. Miriam cashed me o speak to my McKenzie as I received a recall notice for the clutch. Apparently, it can catch fire and there is currently no remedy. Miriam cashed me out and when I asked her, she said "I am only a cashier." That's fair. I asked her to take down my number to have McKenzie call me so I can understand what this means for me, my car and my safety. She took my name and number on a blue sticky note and advised she would have her call me. However, the next day only Miriam called me and left a message about completing the survey and to follow-up on my service. However, no follow-up on the main issue of the recall notice. That seems pretty important. Therefore, the survey received a 1-star. I am still waiting on that follow-up about the clutch recall. Thank you. More