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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,054 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,054 reviews
June 07, 2025
I took my car in because it was making noises when I drove it I waited 4 hours for them to tell me what could be the issue after I had to remind them that I was there. Miraculously they said they could drove it I waited 4 hours for them to tell me what could be the issue after I had to remind them that I was there. Miraculously they said they could have it fixed before closing which was in 45 minutes to an hour but after driving out of the dealership the car was still making the same noise. After trying to reach out to my service representative multiple times I still have not heard back from him And that was two weeks ago. I really don't believe any service was done. More
by nekiicannady
Employees Worked With
Todd Morrison
June 07, 2025
I always have a pleasant experience with this dealership. They are always courteous and respectful. They communicate about the status of your vehicle at the beginning. It’s always clean and peaceful in the w They are always courteous and respectful. They communicate about the status of your vehicle at the beginning. It’s always clean and peaceful in the waiting area. But for me the biggest PERK is the convenience of weekend hours!!! 😁❤️ More
by msdoctor74
Employees Worked With
Michael Acre
May 16, 2025
Excellent professional service from Todd. He knew exactly what my vehicle required.This dealership has knowledgeable people. I was pleased with my experience there. He knew exactly what my vehicle required.This dealership has knowledgeable people. I was pleased with my experience there. More
by BChuck22
Employees Worked With
Todd Morrison, James Gruman, Michael Acre
May 12, 2025
Very efficient and well run. What more needs to be said. Will be back in 6 months but unlikely to answer more surveys. What more needs to be said. Will be back in 6 months but unlikely to answer more surveys. More
by Harkin4872
Employees Worked With
Todd Morrison, James Gruman, Michael Acre, Sandra Cardona, Hector Cuevas, Manny Diaz
May 09, 2025
We had a transmission issue with our brand new Terrain (bought in WI) and were 300 miles from home. Todd, Jim, and Roman took care of us from the moment we arrived. Everyone was incredibly kind and help (bought in WI) and were 300 miles from home. Todd, Jim, and Roman took care of us from the moment we arrived. Everyone was incredibly kind and helpful, getting our situation diagnosed and into another vehicle (Thanks, Joe!) so we could continue on our journey. Throughout the repair process they kept us informed of the status of the vehicle. We cannot say enough about how wonderful the staff were, all of them, addressing our issue immediately upon arrival, and working with us to resume our trip. Highly recommend Napleton GMC!! More
by M
Employees Worked With
Roman! Joe our driver!!, Todd Morrison, James Gruman
