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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

Overview
Reviews
Vehicles
4.5
1,055 Reviews
Call Dealership (872) 225-3620
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2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,055 reviews

June 10, 2025

The experience was great. The staff was friendly, the service was quick, and everything was explained clearly. Highly recommend! More

by japhet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Report | Print
Jun 10, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear you had a great experience with our friendly team at Napleton Downtown Buick GMC! Thank you for recommending us, and we hope to see you again soon.

June 07, 2025

I took my car in because it was making noises when I drove it I waited 4 hours for them to tell me what could be the issue after I had to remind them that I was there. Miraculously they said they could More

by nekiicannady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Morrison
Report | Print
June 07, 2025

I always have a pleasant experience with this dealership. They are always courteous and respectful. They communicate about the status of your vehicle at the beginning. It’s always clean and peaceful in the w More

by msdoctor74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Report | Print
Jun 09, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with Napleton Downtown Buick GMC! We're delighted to hear that our courteous service, clear communication, and convenient weekend hours have made a positive impression. We look forward to welcoming you back soon!

May 29, 2025

Did a great job on fixing my vehicle! Customer service was great. I’ll be sure to come back! More

by Bryantsteve657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Report | Print
May 30, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thanks so much for the review. We look forward to your next visit to Napleton Downtown Buick GMC!

May 23, 2025

Very nice team of people to deal with when buying a car or truck. Allen is a great salesman, honest, trustworthy, reliable. More

by Greg L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
Report | Print
May 23, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Greg, we're delighted to hear that Allen and the team at Napleton Downtown Buick GMC provided you with a great car-buying experience. Thanks for sharing your feedback!

May 18, 2025

I requested specific service and it was expedited expeditiously. The agent was courteous and explained the process. Thanks again... More

by Omega1268c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Report | Print
May 19, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with us at Napleton Downtown Buick GMC! We're glad to hear that our team provided courteous and efficient service. We appreciate your support and look forward to assisting you in the future!

May 16, 2025

Excellent professional service from Todd. He knew exactly what my vehicle required.This dealership has knowledgeable people. I was pleased with my experience there. More

by BChuck22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, James Gruman, Michael Acre
Report | Print
May 19, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that Todd and the team at Napleton Downtown Buick GMC provided you with excellent service. It's great knowing our knowledgeable staff made your visit a positive one. Thank you for sharing your experience!

May 12, 2025

Very efficient and well run. What more needs to be said. Will be back in 6 months but unlikely to answer more surveys. More

by Harkin4872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, James Gruman, Michael Acre, Sandra Cardona, Hector Cuevas, Manny Diaz
Report | Print
May 12, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're glad to hear you found our service efficient at Napleton Downtown Buick GMC. We look forward to seeing you again in 6 months!

May 12, 2025

Bought a 2020 JEEP Wrangler that needed repairs they promised to fixed and DIDNT! Very disappointed! More

by robert.tate1981
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rafael
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May 15, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Robert - We are disappointed to see that you weren't satisfied with your purchase. We do our best to provide 5-star experiences, and I'm sorry we missed the mark. If you are willing, we would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago. Thank you.

May 09, 2025

We had a transmission issue with our brand new Terrain (bought in WI) and were 300 miles from home. Todd, Jim, and Roman took care of us from the moment we arrived. Everyone was incredibly kind and help More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman! Joe our driver!!, Todd Morrison, James Gruman
Report | Print
May 09, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're so glad to hear that Todd, Jim, Roman, and Joe provided exceptional service during your visit at Napleton Downtown Buick GMC. It's great to know our team could assist you promptly and keep you informed throughout the process. Thank you for recommending us! Safe travels on your journey!

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