Rohrich Lexus

Excellent I thought their service was absolutely excellent! They were not pushy what so ever, and helped me explore all options of the vehicle I wanted. The sal I thought their service was absolutely excellent! They were not pushy what so ever, and helped me explore all options of the vehicle I wanted. The salesman was very nice and professional. Overall, it was a great experience and I would definitely recommend. More

Highly recommend. Prompt, knowledgeable, fair, accommodating and not pushy. Nice touch to offer lifetime oil and state inspections but watch maintenance department beca Prompt, knowledgeable, fair, accommodating and not pushy. Nice touch to offer lifetime oil and state inspections but watch maintenance department because something is always recommended for additional work. Sales staff including manager great. More

Best in class sales and service I purchased a used Lexus ( not certified ) Shenita Williams and Pete were great to work with. I like the fair "no hagle" price they asked for the car I purchased a used Lexus ( not certified ) Shenita Williams and Pete were great to work with. I like the fair "no hagle" price they asked for the car. After the purchase Guy, in service followed and was helpful and knowledgeable. Rohrich' s logo should be. "We try harder" They really do ! More

Pleasant Buying Experience! My total experience was excellent. My Sales Representative Mandy McQuaide made the process so easy. She has great attention to detail and while she My total experience was excellent. My Sales Representative Mandy McQuaide made the process so easy. She has great attention to detail and while she is new to the industry, she was able to answer all of my questions, either on her own or by asking the General Manager Pete Yeo. The dealership did not have the exact car I was looking for but Pete was able to find me the perfect car and got it to the dealership overnight! He was also hands on and I felt that my business was important to both of them. The receptionist Debbie was friendly and the young men who made sure my car was filled with gas and detailed also took time to explain a few things to me about the programming of the system. All in all, I highly recommend Rohrich Lexus on Liberty Avenue. Mandy and Pete will make sure you are taken care of! More

Excellent Customer Service Just bought my second Lexus and it was the easiest most pleasant experience. Everybody there was professional and pleasant and easy to deal with. I Just bought my second Lexus and it was the easiest most pleasant experience. Everybody there was professional and pleasant and easy to deal with. I will recommend this dealership to everybody. They took the headache out of car buying. More

Great customer service Just bought my car on Monday and I had one of the best experiences I have ever had at a dealership!!! My sales rep Shenita was the best!! She was so n Just bought my car on Monday and I had one of the best experiences I have ever had at a dealership!!! My sales rep Shenita was the best!! She was so nice, and knowledgeable with any and every question I had. Not only was she wonderful but everyone their was super nice!! I would recommend anyone who is looking to buy a Lexus please go to Rorich Lexus on west liberty you will have a great experience!! More

My first long distance car buying experience I bought a used car--sight unseen--from George T. The advertised price was honored without haggling and without adding on additional charges. The car I bought a used car--sight unseen--from George T. The advertised price was honored without haggling and without adding on additional charges. The car arrived in excellent condition just as Rohrich described it. The entire transaction was smooth (including the finances and paperwork thanks to Zac) except for a slight glitch with the auto transport pick-up. I was financially penalized by the trucking company, but Pete Y. stepped up and reimbursed me. All and all the Rohrich staff demonstrated integrity and the entire transaction was characterized by mutual respect. More

Worst Decision I ever made I am a small business owner and in early 2016, I thought switching to a "higher-end" car would be appropriate for image when working with clients. I s I am a small business owner and in early 2016, I thought switching to a "higher-end" car would be appropriate for image when working with clients. I spent a lot of time researching cars and found Lexus had what I wanted in terms of car needs. -- However, upon going to Rohrich Lexus, I should have trusted my gut feeling and never signed any deals. The salesman I dealt with was not knowledgable. He didn't speak up enough for me to hear him. (I'm in my 30s with perfect hearing and I couldn't hear what he was saying to me). He felt really unsure of himself and didn't present the vehicle at all. Never explained anything. Nothing. For some reason (severe case of stupidity) I decide I still want the car and work with a manager on working out the details. Only to find out the manager may not have really been the manager. He didn't have a business card. He crossed out another guy's name and phone number on the card to give me his information and he really didn't seem to know what he was doing. Long story short. A lot of things went wrong. Misrepresented information. No information. The fact that they let me drive off of the lot WITH NO INSURANCE. Unbelievable. The car: no frills, nothing they said it had. Also, I had to set up all of my own stuff, even though they told me they already did it for me (Bluetooth, Sirius radio, Lexus version of Onstar, etc). I was told they would OVERNIGHT the paperwork for the added Ultra Care Insurance I purchased. They never did. It was a month later when I finally received it and had emailed and called numerous times complaining. -- This is the best part. I was told that no matter what, come in at 6 months for an oil change and vehicle check up. So I do. I sit there for 2 hours. Yes, 2 hours. For them to wash my car and tell me that I don't need to be there until 10,000 miles. I told them I put on less than 6000 miles a year and was told by sales that I should be there every 6 months. Service told me, "no, there is a disconnect between sales and service, nothing until 10,000 miles.... ". -- as a small business owner, I am extremely busy. I don't have time for 2 hours of wasted time, plus travel. My level of tolerance was at an all time low. This place is ridiculous. So, I spent the last 7 months trying to get rid of the car and I finally did TODAY (YES!!!!). And I did so With a respectable dealership and a great car at Mitsubishi. No Lexus, you're cars aren't great. Mitsubishi offers everything you do, plus more and at half the price. Oh and they have amazing customer service. . More

Great sales experience Raj made the purchase of our Lexus a great experience. He was very knowledgable and did not pressure us. He explained all options and told us to fee Raj made the purchase of our Lexus a great experience. He was very knowledgable and did not pressure us. He explained all options and told us to feel free to call with any questions. After a few days he even called to check on how everything was going, he was genuinely concerned about our satisfaction. Thank you Raj More

Lexus should pull their franchise Totally unprofessional, salesman had more excuses and kept changing his story.he needs to understand that when he makes a promise he stands by it. Thi Totally unprofessional, salesman had more excuses and kept changing his story.he needs to understand that when he makes a promise he stands by it. This is the worst dealer experience I have EVER had when trying to purchase a car. Took me 45 minutes to purchase replacement nat four days. More