Rohrich Lexus

PURCHASED A 'CERTIFIED' 2017 LEXUS IS300 F-SPORT IN AUG 2021. HAD A BAD FEELING FROM THE START, THE SALES REP, CHRIS FOX, WHO THREW A LOUSY SALES PITCH, TRIED WAY TOO HARD. WHEN I PICKED UP THE VEHICLE, 2021. HAD A BAD FEELING FROM THE START, THE SALES REP, CHRIS FOX, WHO THREW A LOUSY SALES PITCH, TRIED WAY TOO HARD. WHEN I PICKED UP THE VEHICLE, THEY DID NOT BUFF OUT ALL SCRATCHES (VERBALLY PROMISED), WHICH WERE MINOR BUT THEY HAD THE CAR IN BODY SHOP FOR OVER A WEEK. CHRIS DID NOT WANT TO TAKE CARE OF EVERYTHING. FINANCE DEPT/SALES MGR - DEREK RICHARDSON & PAUL SKROK SHORT PAID THE REMAINDER OF THE LOAN, B/C THEY TOOK WEEKS TO SEND PAYMENT TO PRIOR CREDIT UNION. SKROK TRIED TO PLAY HARD BALL W/ TRADE VALUE NEGOTATION. RICHARDSON FAILED TO PROVIDE WITH PINK SLIP REGISTRATION TO SHOW PROOF OF OWNERSHIP. OVERALL POOR CUSTOMER SERVICE FROM THE GENERAL MANGER, XENAKES - REFUSED TO TAKE CALLS. WHEN I SPOKE TO THEIR CAR TITLE DEPT, THE WOMAN WAS RUDE AND BLAMED PROBLEMS ON THE STATE, CONTACTED PA DMV AND ROHRICH HAD ERRONEOUSY LISTED THE LEXUS CAR AS A TRUCK & JUNK TITLE. SHE THEN BLAMED ME FOR HER MISTAKE, FOR ME TRYING TO SELL A CAR, WHICH I OWN B/C SHE FAILED TO TIMELY SEND THE PAPERWORK TO THE STATE. THE ONLY PERSON I HAD A POSITIVE EXP W/ WAS KEENAN DELIEN, SALES, AFTER CHRIS DROPPED THE BALL. KEENAN MET ME AT A LOCATION HALFWAY TO PERSONALLY HAND THE PINK SHEET REGISTRATION & CANCELLATION OF EXTENDED COVERAGE. IF THE GM HAD TAKEN MY CALL THIS MAY HAVE BEEN A BETTER EXPERIENCE. I SOLD THE LEXUS FOR A FORD. GO WITH YOUR GUT, I WOULD CHOOSE CADILLAC, FORD OR GM OVER ROHRICH LEXUS - REMEMBER YOU BUY THE DEALERSHIP - THEY ALL SELL CARS More

Not professional, rep had attitude. I decided not to buy from them. Many complaints on the internet. I decided not to buy from them. Many complaints on the internet. More

Bought a Certified Preowned Lexus UX 250H on May 22nd, 2021. This is my 3rd Lexus Buying Experience from Rohrich Lexus, Pittsburgh. Derek in Finance Department totally ruined my Wow!! Lexus Purchase Expe 2021. This is my 3rd Lexus Buying Experience from Rohrich Lexus, Pittsburgh. Derek in Finance Department totally ruined my Wow!! Lexus Purchase Experience. He has absolutely no knowledge of what the xxxx he is doing. I had my Pre Approval Letter from BOA dated 05/18/2021. Derek screwed up the process. Did not send the Paper works to BOA on time. So the approval expired after one month in June 2021. I spoke with Derek in Finance Department numerous times from July to August 2021. Derek kept telling lies. Finally on August 30th 2021 I got a call from the Manager Paul stating that my Approval has expired and I have to obtain another Approval Letter for Financing the car from BOA. I had no other choice. I had to obtain a second Prior Authorization. In the interim I paid 3 installments to Rohrich Lexus. It took another one month to straighten those Payments. I spent countless hours to get the things right. I WISH ROHRICH LEXUS WILL HIRE AN EXPERIENCED PERSON IN THEIR FINANCE DEPARTMENT. I WILL NEVER BUY ANOTHER CAR FROM ROHRICH LEXUS NOR I WILL RECOMMEND ANYONE TO BUY CARS FROM THERE. CUSTOMER SERVICE IS TERRIBLE. THERE IS NO ONE TO ANSWER YOUR CALLS. YOU HAVE TO LEAVE A MESSAGE AND WAIT FOR EVER TO HEAR FROM THEM. MY PREVIOUS TWO LEXUS BUYING EXPERIENCES WERE REALLY WOW!! EXPERIENCE. BUT THIS TIME MY EXPERIENCE WAS JUST OPPOSITE. ROHRICH LEXUS PITTSBURGH NEEDS TO BETTER JOB TO IMPROVE CUSTOMER EXPERIENCE. I DID REPORT MY EXPERIENCE TO LEXUS HQ. BUT THAT DIDN'T MAKE ANY DIFFERENCE. Dr. Roy Pittsburgh More

The service department is terrible! They won't answer the phone and when they do they immediately put you on hold. It's super stressful to even schedule an appointment. When, by chance, you do get an a the phone and when they do they immediately put you on hold. It's super stressful to even schedule an appointment. When, by chance, you do get an appointment the technicians who pick up your car are super irritated that have to come get it and it's obvious. They also bring it back dirty and with an empty gas tank. Don't even bother... More