Buying a car has never been such a joy! My husband and I had several obstacles to overcome to obtain a newer car and we had a lot of needs. Negative equity on trade in, needed more mpg, lower price, warranty with car, the works. We had several visits to this location to speak with Von and Malcolm. After feeling like home the first couple of visits, we knew our buying decision would be made there. There was nothing but pure patience, honesty, and a sincere time commitment with us to make sure we were satisfied. Initially we dealt with Von, but after our third visit Malcolm stepped in when Von was with another customer. I have never seen teamwork turn in to dreamwork other than at Romain. They steered us away from brand new or overpriced cars and they were not pushy at all.(This is the exact reason customers flood car lots after hours!!)
While waiting for paperwork, I must say every other employee in the building was just as uniquely friendly and courteous. Customer service is their #1 priority here, not selling cars. Selling cars happens as a result of their hospitality, service and quality car line up. Will never shop anywhere else. EVER.