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Romano Motors Ltd

2.0

5 Lifetime Reviews

5433 North Burdick Street, Fayetteville, New York 13066 Directions
Sales: (315) 637-5400

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5 Reviews of Romano Motors Ltd

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August 12, 2018

"Helpful"

- MM315

Frank in the body shop are willing work something out . I think that is a positive way of dealing with things. lets see how every thing goes.

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Recommend Dealer
Yes
Employees Worked With
Frank
March 15, 2018

"SCAMMING SENIOR CITIZENS"

- Shopper

This business charged my mother - 78 years old and drives only a couple of thousand miles per year - $2500 for new tires and spark plugs. I tried to submit the survey with zero stars, but I could not submit without selecting one star. They do not deserve a single star. ZERO STARS. Do not get service here.

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Recommend Dealer
No
Employees Worked With
unknown
August 30, 2017

"Failed to Disclose"

- Bill1234

BEWARE - BEWARE - BEWARE!!!! Recently purchased a new Mercedes from this dealer. Was told that the vehicle I had purchased had the options I requested i.e Navigation, Bluetooth and Blind spot Monitoring, only to find out at delivery of the vehicle that the navigation system was an after market Garmin system that isn't compatible with the factory installed Bluetooth system. Since I had already traded in by vehicle I had little choice but to accept the car. After complaining to Mercedes (a complete waste of time) and complaining to the dealers customer service I received a call from the GM Murad Abdel ( who sold me the car) offering to reimburse me for the cost of the aftermarket system, a check which has failed to show up in my mailbox as yet. The GM uses deceptive sales practices to push out cars and should be held accountable by someone in the Mercedes organization.

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Recommend Dealer
No
Employees Worked With
Murad Abdel
April 28, 2016

"Just about to buy my 6th car from Jeff Wall at Romano."

- Jono

Just about to buy my 6th car from Jeff Wall at RomanoMercedes. He's a good guy, straight up and he's looked after me over the years. He goes out of his way to deal with my questions/queries, gives me way more time than he should, and thats why I keep going back. Mark Bono the General Manager, he has always given me a great deal, he's rewarded my loyalty by being transparent with the numbers, getting me the right car, given me great purchasing advice, and will not be beaten for my business. John Bruno the Service Manager is the best, no messing around, no up-selling, no 'extra' bits need fixing - great guy. My next Mercedes will be my 8th (6th from Romano, 2 in the UK), I will be staying with Romano.

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Recommend Dealer
Yes
Employees Worked With
Jeff Wall, Mark Bono, John Bruno
May 14, 2012

"We bought 2 cars from them in the past 6 months. A 2012..."

- NANCYBPOLO

We bought 2 cars from them in the past 6 months. A 2012 ML350 and a 2012 E350.We used the USAA buying program which worked well. It was a very positive experience from start to finish. We even got a follow up phone call from Mr Romano asking if there was anything he could personally do to make the buying experience better. We never had an owner call us before. We would never go anywhere else. This is what all Mercedes dealers should be like. Nancy and Frank Benson

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Recommend Dealer
Yes
Employees Worked With
JIM
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