
Romeo Chevrolet Buick GMC
Lake Katrine, NY
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Quick Positive Response to My Service Request One of the wipers on my 2018 Sierra Denali pickup had become shredded and inoperable. I realize that wipers are not usually covered under warranty but One of the wipers on my 2018 Sierra Denali pickup had become shredded and inoperable. I realize that wipers are not usually covered under warranty but with only 6,000 miles on my vehicle, I wasn't happy to have this issue. I pulled into the dealership without an appointment and discussed my concerns with Sean Duffy, the service manger and he agreed the wiper should not have failed with so little use. He offered to have them replaced on the spot while I waited and asked Joe Sanford the service rep to assist me. Joe came right out replaced both my wipers himself and had me on my way in 30 minuets at no charge. I was very pleased with the quick positive response and service. More
New car I turned in my 2016 Buick Cascada and purchased a 2019 RED Cascada which is what I wanted. Elise was great and very helpful . Would not hesitate co I turned in my 2016 Buick Cascada and purchased a 2019 RED Cascada which is what I wanted. Elise was great and very helpful . Would not hesitate coming back. Marilyn Proniske More
fair price and great service. Joh Carpino is a great asset to your dealership. Outstanding I only wish floor mats were included in the transaction which were in the car we test dro Joh Carpino is a great asset to your dealership. Outstanding I only wish floor mats were included in the transaction which were in the car we test drove but not in the car we leased. More
Great Dealership I bought a used car from here and it needed a front end alignment. Not only did they make sure that was done, but they also replaced the breaks and di I bought a used car from here and it needed a front end alignment. Not only did they make sure that was done, but they also replaced the breaks and disks all the way around and put on 4 brand new tires for me. I would recommend. More
Awesome! Robbie was an awesome sales person and he made the whole process quick and painless and really had my best interest at hand! Everyone there is really Robbie was an awesome sales person and he made the whole process quick and painless and really had my best interest at hand! Everyone there is really friendly and helpful! I highly recommend this dealership and the staff! More
Amazing Matt Lopez This was the 4th car I've bought thru Matt, he knows what I like and gave me the heads up on a new trade in that was perfect, Thanks Matt! This was the 4th car I've bought thru Matt, he knows what I like and gave me the heads up on a new trade in that was perfect, Thanks Matt! More
.Service Experience Smooth and easy. Friendly, helpful, and knowledgeable staff. Romeo is a little out of my way (45 minutes) but I don't mind making the trip to be trea Smooth and easy. Friendly, helpful, and knowledgeable staff. Romeo is a little out of my way (45 minutes) but I don't mind making the trip to be treated this way. More
Warranty repair Once again I leave pleased with the service performed. The part was replaced at no charge to me and the staff was polite and professional. Once again I leave pleased with the service performed. The part was replaced at no charge to me and the staff was polite and professional. More
Service/oil change Joe Sanford is the best. I was worried about the storm coming on 2/12 and not be able to get my oil changed, needed gauge on 10%. Joe went up and beyo Joe Sanford is the best. I was worried about the storm coming on 2/12 and not be able to get my oil changed, needed gauge on 10%. Joe went up and beyond and got me in yesterday; left y car first thing in AM.God love him. He also made sure that I got a Ride into Work @ UC Family Crt. Great guy. More
Always excellent service personnel. Joe Sanford is always helpful and responsive to customers. He is courteous and professional. People like Joe Sanford and Sean Duff make this dealershi Joe Sanford is always helpful and responsive to customers. He is courteous and professional. People like Joe Sanford and Sean Duff make this dealership appealing to customers. They go out of their way to make things right. Thanks so much! More