Romeo Chevrolet Buick GMC

Who are these people? Their motto is .. "We sell cars.....Family style!!! Their mantra is "We want you to be Happy." Their motto and mantra are true to their word. Walk into Romero dealership and cars.....Family style!!! Their mantra is "We want you to be Happy." Their motto and mantra are true to their word. Walk into Romero dealership and you'll see one car on the show room floor. The store is an open space with all the employees and owner's daughter (Lucia) visible to each other. They are waiting for their new facility to be built- but I liked the equalitarian feel of the space. It had a folksy feel. The staff was friendly and greeted everyone that walked in. I traded in my car- leased a Buick Regal and traveled 60 miles from Bergen County, NJ. There were some minor bumps in the negotiations but everything worked out well.Micahel Block the sales associate was extremely helpful. He returned calls and texts and with the help of Luicia finalized a deal convincing enough for me to travel the 60 miles from Jersey. I used Truecar.com and Edmund's car forums as research tools for negotiations. Truecar.com connected me with four Buick Dealerships. Three in Jersey and Romeo in Kingston, NY. Initially I had a deal with McGuire Buick (NJ) and when it came time to sign the contract they had changed the mileage from 12k to 10k a year. Needless to say- I walked out. In the meanwhile I was also receiving calls from Romeo. When the deal fell through with McGuire they offered to meet the original terms and price. Now here's the kicker! After working the numbers with my trade in- they actually corrected a sales tax error on my trade in and came in with a cheaper monthly payment ($12). It was worth the trip.I love the car. Pete Dockery was wonderful in explaining all the features and setting-up On Star. Very knowledgeable about the features. He took his time and you did not feel he rushed through the process. In my experience- in the last two years I purchased and/or leased eleven cars for family and friends (who hate or fear dealerships) Romeo has to be one of the hardest working dealerships to earn your business and trust. Do the research-never accept any dealers first offer but keep these people in mind. Keep in mind that you will need to make a trip to the NJ DMV to pick-up plates- or you can wait for DMW to mail them to Romeo and have them mail them to you. More

After doing much research while looking for a used minivan, I found a Toyota Sienna at Romeo that I was interested in. It was a nice vehicle at a fair price. I was very interested and ready to buy. minivan, I found a Toyota Sienna at Romeo that I was interested in. It was a nice vehicle at a fair price. I was very interested and ready to buy. I probably would have purchased the vehicle had a few red flags not gone off during the sales pitch. First of all, the offer on my trade in was insulting. Granted, it was a VERY used 11 year old minivan with high miles. I didn't expect to get much for it. I was offered $100. Blue book for a trade in, with that amount of miles in fair condition $2450. I didn't expect that much, but I certainly expected more than $100. I was told the offer was so low for two reasons, one - it would cost them $300 just to get rid of it. Really? A used car, in decent running condition, and you would have to pay to have it removed? My father removed MANY junk cars for many years. Not only did he pay people for the cars, he also made a profit when he took them to the junk yard. The second reason, because the Sienna was several thousand dollars below book value, they really couldn't take more off the price by giving me more on my trade in. What? The price of the new vehicle and the value of the trade in are mutually exclusive. What if I had brought in a trade worth $15,000? Could I expect to be offered $500 just because they had a fair price on a new vehicle. The next red flag was the price. As I said, I had done much research. The internet price was $23,299. When we sat down, I was told they "just" reduced the price the day before from $24,700. Bull. I had been looking at the van online for days at the "just reduced" price of $23,299. Needless to say, they couldn't go up on my trade in or down on the price. Still, the asking price was fair. As I said, it was a nice vehicle. I had test drive at another dealership scheduled for that day. I decided to go to the other dealership before making my decision. The second dealership offered me $1000 for my trade, and came down on their more than fair asking price. I called Romeo back, as agreed, to discuss my options. I was still leaning toward purchasing the Sienna from Romeo before I made the call. I was told they could match the trade in offer, possibly even double it. Really? You could have saved me a long drive and made a sale an hour ago. However, the warranty at the second dealership was much better and I didn't like the vibe I got at Romeo. The more I thought about it, the more I felt like I must have had MORON stamped across my head when I walked in there. More

I met Mr. Block as I was doing the internet research to purchase my new GMC Terrain. I had many dealerships call me, I visited quite a few. At the time he contacted me I was seriously considering to do b purchase my new GMC Terrain. I had many dealerships call me, I visited quite a few. At the time he contacted me I was seriously considering to do business with another dealership. He immediately offered me a very competitive price and not only that he was very friendly. I loved the fact that he was honest, kept the business deal. The team in the dealership was also excellent. Everyone was super nice and up front about things. The trade in value of my car was very fair. I would highly recommend this dealership for their commitment to providing excellent service to the customer! I am very happy with the experience! More

ASKING PRICE WAS $1000.00 OVER ASKING PRICE TO THE GENERAL PUBLIC. THE CAR WAS LISTED ON LINE FOR $1000.00 LESS THAN THE PRICE THAT WAS GIVEN TO ME. ALSO THE CAR WAS LISTED WITH 700 MILES LESS ON LIN GENERAL PUBLIC. THE CAR WAS LISTED ON LINE FOR $1000.00 LESS THAN THE PRICE THAT WAS GIVEN TO ME. ALSO THE CAR WAS LISTED WITH 700 MILES LESS ON LINE. THE CAR HAD 700 MILES MORE ON IT WHEN IT WAS SOLD TO ME. FROM MY POINT OF VIEW ON THIS DEALERSHIP, BUYERS BEWARE OF THIS PLACE. More