Romeo Kia of Kingston

Unless you have excellent credit don't bother coming here. I had credit cards that were closed down and two late payments to Capital One because we moved and did not receive the bills. In order to get t here. I had credit cards that were closed down and two late payments to Capital One because we moved and did not receive the bills. In order to get the car, they used my husband's credit check which had no flaws. I was ready to walk, but my husband gets shy and nervous and didn't want to. I should have been told about my credit up front. I now am in the process of dealing with Capital One which is a pain also. I closed down my Capital One account on the phone after explaining the problem with the supervisor at Capital One. Capital One now has taken over Kohls accounts. As a result, we did not receive any bills from Capital One for Kohls. Nobody cares unless they are making money from you. I only found out about my credit problem on the phone before we took the car. I view this as sneaky. I will not buy another car from this Kia Dealer because I felt they really didn't care what my credit problem was. As I said before, my credit will be repaired before I need a new car. Lots of Kia dealers around. More

So beyond pleased with my experience here! I’m 19 and this is my first time getting myself a brand new car. I went in with a clear budget, not expecting anything too new or too fancy. With the I’m 19 and this is my first time getting myself a brand new car. I went in with a clear budget, not expecting anything too new or too fancy. With the help of Martha, i was able to lease my dream car, a 2025 Kia K4 GT line for LESS than my original budget! Bonus points for the process being quick and easy! i test drove the car and then drove it off the lot only 3 weeks later! Me and my friends are absolutely loving my first “big girl purchase” 🤩🤩 For this being my first time experiencing a car dealership, i am extremely pleased with both the process and the outcome! Will be returning here and seeking Martha’s help for another new Kia once my lease is up! More

After months I have not received the registration sticker for my new car. Today I was told to go to the DMV myself. for my new car. Today I was told to go to the DMV myself. More

So after waiting several months for window trim to come in on a recall, I finally got the parts installed on my Telluride not even a week later they are falling off. I also have problems with the upper tri in on a recall, I finally got the parts installed on my Telluride not even a week later they are falling off. I also have problems with the upper trim fading horribly. Jason Hasbrook stated that he would talk to his rep and see if he can get that covered. Should be about seven days Randy and I’ll call you. It’s been over two weeks. He has not called me he will not return my call and Ariana is not helpful and nasty and hung up on me. I would never buy anything from this dealership again nor even let them service my vehicle. More

Romeo Kia of Kingston, I will never purchase a vehicle again. I co-signed a car for my niece a few years ago and I just upgraded my daughter’s car. My experience with Saleswoman Martha was great and my da again. I co-signed a car for my niece a few years ago and I just upgraded my daughter’s car. My experience with Saleswoman Martha was great and my daughter loves her new to her car. BUT, they completely ripped me off in my trade in. They offered me 8k I tried to haggle and tell them I wanted more but they said the car had rust underneath and they wouldn’t be able to sell it they, would have to auction it off. 2 days later they had my car for sale on their website for 15k and wrote an extravagant advertisement explaining what a great deal this was for gem of a car. We called and complained nothing was done. I would not recommend this shady business to anyone I care about. More

I strongly advise against doing business with Romeo Kia as customer service is non-existent after the sale. Romeo business owners were not even helpful. Stripping was replaced on my car because it was disc as customer service is non-existent after the sale. Romeo business owners were not even helpful. Stripping was replaced on my car because it was discolored and they put two different colored stripping on it. I dealt with this for 9 months and only after I traded the car to another dealership did they want to replace it. I took a loss in the trade and they offered no resolution. 9 months of aggravation! More

Sold car with damaged spoiler. Told my insurance agent there was no damage. I didn’t notice it because it was raining hard when I looked at it. There was dark tape over the crack w Told my insurance agent there was no damage. I didn’t notice it because it was raining hard when I looked at it. There was dark tape over the crack which kept it somewhat hidden. They said that there was no pre-existing damage to the car. They lied about my trade in to avoid giving me more money for it. They said they couldn’t sell it on the lot because it was old and had a lot of mileage. They only carry cars which the bank will finance. Two days later I checked the website and they had it listed for sale. More

I recently bought a used vehicle and was given an IOU for a spare key and fob since the truck only game with 1. After not hearing anything for 3 weeks I called and was informed it was just ordered and would a spare key and fob since the truck only game with 1. After not hearing anything for 3 weeks I called and was informed it was just ordered and would be in within 3 days. Another week has gone by and alls I’m told is “it’s on the way” sounds like they don’t want to give me the key and hope I leave them alone. Very unprofessional. More

Ryan was very sweet yesterday. We came to look at cars we saw on their website. While there we saw a Hyundai and took it for a test drive, loved it. Was hesitant to leave a deposit We came to look at cars we saw on their website. While there we saw a Hyundai and took it for a test drive, loved it. Was hesitant to leave a deposit because we wanted to research the car a little. We allowed ourselves to be talked into leaving the deposit after Ryan promised it was refundable. He knew we were going to look it up. He even hugged us! Went home and googled this car and found hundreds of horror stories about bad engines and how Hyundai and Kia have had to spend $2 billion to replace engines and pay fines. Found out my next door neighbor had to have her Hyundai engine replaced so this is not just xx on the internet. So this morning we called and asked for the deposit back. Somehow they claim to have deposited our check after we left after 5 last night and before we called at 9 am this morning. Now he says it will take 10 days to refund but we can come in and look for another car. I find again that Kia and Hyundai are not something I want to pay for because I need a car I can count on and not one that will need it's engine replaced. So we were forced to stop payment on our check (at a cost) and we don't want to do business with this dealership. We are very disappointed and will avoid the entire Romeo chain and just travel far from home to find a car. It would be so nice if people could trust what they are told but that is just not possible. Be warned Hyundai and Kia have major issues and a salesman who claims to not know about that cannot be telling the truth. Don't waste your time. More

I bought a 2023 Kia Soul and the salesman Vincent was great. The problem came when I took it out for service recently and told Vincent I didn't like the remake of the model body. They told me that afte great. The problem came when I took it out for service recently and told Vincent I didn't like the remake of the model body. They told me that after six months my car was only worth $14,000 to turn in and I would be losing money on the lease. The car only has $5,000 miles and is 6 months old. I then went to find my lease. I couldn't find it so I called Kia on 1/15/24. After almost 45 minutes on the phone Kia Finance couldn't explain to me how they came to the dollar amount of payments or why they put the numbers in the way they did. I am disabled with a cognitive issue of the brain and I was grieving the loss of my father. I know the business man was new but told me when I left and put a deposit down my payment would be 240 a month. When I went to pick up the car a day and 1/2 later my payment for a Kia soul was 351. Not happy at all. Service and sales are good. I think it changed since the move from Schwenk. Next time I'll go where they take into account my disability more. BTW The business man new about the disability. More