Romeo Kia of Kingston

2006 Ford F250 4x4 My initial introduction with the dealership was pleasurable. Ross, the Sales Associate showed interest in meeting my needs as a customer. He demonstra My initial introduction with the dealership was pleasurable. Ross, the Sales Associate showed interest in meeting my needs as a customer. He demonstrated excellent product knowledge and williningness to assist in making the buying experience a simple one. I would have to say that I am disappointed with the customer service received from Romeo Kia management. The Sales Manager Phil Roeber attempted to low ball my trade by offering $2500 for a vehicle with a $4000 rough trade according to NADA. My 2002 Ford F150 4x4 with 70k mile was in average to excellent condition yet I was only seeking average trade value for my trade. After the purchase of the unit I was interested I explained that the font end had serious play in it. Romeo Kia refused to admit that there was any problem with the front end. The dealerships position was that they had to put $3000 of brake work into the truck in order to get it to pass inspection and make delivery. They had taken all of the profit out of the truck with this repair and were not looking to lose anymore money. However, in an attempt to pacify me Lucia Romeo authorized the truck to be brought over to the Romeo GMC dealership to have the truck aligned. The technician who did the alignment indicated that the truck was in alignment. The truck when delivered had no jack, a rear brake light out, excessive play in the steering, and dash lights. The truck was equipped with a Boss plow which was missing plow skids. It seems that Romeo Kia is only interested in delivering vehicles not in customer satisfaction rating. I have been in the car business for over 20 years and have only seen this type of poor customer service from here today, gone tomorrow operations. I would never buy another vehicle from Romeo Kia or Chevrolet/GMC or recommend them to my worst enemy. More

New Proud Happy Owners Our best car buying experience ever. Our salesman was the best. From start to finish the entire sales process went so smooth. We love our new kia s Our best car buying experience ever. Our salesman was the best. From start to finish the entire sales process went so smooth. We love our new kia soul. More

Best Experience I had a great experience at Romeo Kia. Eddie was extremely helpful and patient in helping me look for a car. I never once felt pressured or pushed int I had a great experience at Romeo Kia. Eddie was extremely helpful and patient in helping me look for a car. I never once felt pressured or pushed into anything. I went in looking for a used car because I thought that was all that was in my budget but I was able to leave with a brand new 2015 Kia with a great warranty thanks to his help. I would recommend any of my friends and family to go to Romeo Kia and especially to work with Eddie. I am extremely satisfied with my experience and my purchase! More

best car buying experience ever! Marianne is awesome! She knows her products inside and out. She made me feel so comfortable. I couldn't be happier. I love this car!!! Marianne is awesome! She knows her products inside and out. She made me feel so comfortable. I couldn't be happier. I love this car!!! More

Great Service, Great Car A friend recommended Romeo Kia to me after she bought her Rio there. She spoke very highly of the sales and service departments. I wanted to trade i A friend recommended Romeo Kia to me after she bought her Rio there. She spoke very highly of the sales and service departments. I wanted to trade in my high mileage Toyota Yaris for a vehicle with less mileage but wanted to keep my payments in the same range. I was first contacted by Krista Decker. I told her I wanted to get some information and wasn't sure what I was looking for or if I would buy a car there. She was friendly, pleasant and reassured me that there would be no pressure. When I got to the dealer I was greeted by Cesar who was very friendly, professional and worked very hard with me to find the right car. I also have to say he had great patience! I bought a used Kia Soul with low mileage. I love the car. Cesar and everyone I met at Romeo Kia went above and beyond for me and I am so grateful. I would not hesitate to recommend this dealership. They are the best! More

Buying a car for my father I went to Romeo KIA in Kingston with a very clear idea of the "Soul" model I wanted for my father. Our sales representative was accommodating and wil I went to Romeo KIA in Kingston with a very clear idea of the "Soul" model I wanted for my father. Our sales representative was accommodating and willing to show me both new and preowned models, with no pressure to purchase anything other than what would work best for our situation. I met with other dealership as well but I found that the customer service and followup were better at Romeo. Our sales rep was very patient with my elder father and took time to show him the features and answer any questions he had. He met our price and made every effort to deliver the car we wanted in a timely and professional manner. I would definitely recommend Romeo Kia to friends and family. More

Buying my first car. When I walked into this dealership, a salesman approached us, we told him we wanted to look around, and he was very helpful and very happy to show us When I walked into this dealership, a salesman approached us, we told him we wanted to look around, and he was very helpful and very happy to show us around. We had questions and Eddie our salesman was very helpful and had lots of information for us, it made my decision a lot easier to choose the right vehicle for me, I would definitely recommend this dealership to anyone who is looking to purchase a vehicle. Also Eddie was very professional and knowledgeable about the different types of vehicles we asked about, he took his time with us, we did not feel pressured at all, overall I had a great first time experience buying my car. Kim Z. More

Great Sales- Great Vehicle! We went to Romeo KIA in January looking around for different vehicles. We unfortunately decided on buying a Subaru from another dealer. After dealin We went to Romeo KIA in January looking around for different vehicles. We unfortunately decided on buying a Subaru from another dealer. After dealing with the horrible service at that Subaru dealership, we decided to go back to KIA to look at the KIA Sportage. When going back we worked with Marianne and Chris again, they were so nice in helping us find a vehicle and working out a deal that would be impossible to walk away from. We love our new vehicle and would recommend that anyone looking an affordable vehicle to go to Romeo Kia and working with the excellent staff! More

Excellent Best experience we have ever had when purchasing a new car. Caesar was helpful, honest and is very dedicated to his customers!! definitely refer anyon Best experience we have ever had when purchasing a new car. Caesar was helpful, honest and is very dedicated to his customers!! definitely refer anyone More

Honesty IS the Best Policy - Thanks to a Great Sales Staff! I never leased a car before, so I did my homework about leasing and prepared myself for the worse after reading all the horror stories about leasing a I never leased a car before, so I did my homework about leasing and prepared myself for the worse after reading all the horror stories about leasing and about salesmen being salesmen. I went to 5 different dealerships and met 5 very different salesmen. I went back to Romeo Kia because Bill Martini was a pleasure to work with from the get go. He is very professional and attentive to your needs/wants for a car. He is very honest...if he didn't know an answer to a question, he'd find out from a co-worker instead of giving me a bs reply. He made the experience actually fun and comfortable which it should be. I love my new Kia Soul! Thanks to Bill, Chris, and Phil! More