Romeo Nissan

This dealership is by far the worst. After running my credit over and over, they approved me for a car. The car I received was a lemon. I purchased the vehicle 31st of January 2023. 3 mo After running my credit over and over, they approved me for a car. The car I received was a lemon. I purchased the vehicle 31st of January 2023. 3 months later. Check engine light comes on. Low oil engine pressure warning light keeps flashing. I was told not to drive the vehicle. I spoke to a lady, about the car issues. She told me to bring the car in, but they wouldn’t get to my car until 7/10. I asked about a loaner, I was told they were backed up with service issues. That there was other in front of me, that have been waiting as well for loaners. With a two year warranty on my car, Kingston Nissan still haven’t come to get my vehicle. I was told to bring it to a shop in my area. I did just that, had the adjuster come out look at the car. After a week they contacted the shop back, saying they would like them to break the engine down , and find out why the oil isn’t going through the engine. The shop refused to break the engine down. They insisted I needed a new engine. After so many months no results. I called Kingston Nissan again. Where I spoke to the same lady. She was rude and very unprofessional. I asked her a question. Should I get a lawyer involved. She told me since I mentioned a lawyer she wasn’t going to talk to me and hung up in my ear. I called back, the lady repeated the same thing. (“You mentioned a lawyer I can’t talk to you”) she then hung up in my ear again, after refusing to give me her name. I NEVER told her I had retained a lawyer, but if I needed one. I tried reaching the sales man Richard who assisted me with purchasing my vehicle. He had no solution to my problem. But to drop it off without a loaner and just wait until whenever they get to it. Remind you I can’t drive the car. There is no oil going to the engine at all. The mechanic I went to, went under the car to check out the filter. Looks brand new still. No oil at all has touched the filter. 6 months later my car is still parked in my driveway. I have to pay for Ubers everywhere. I am enrolled in school, which is an hour and a half from where I live. I have contacted the Better Business Barrel about this dealership. In hopes of getting a different car. Lesson learned, my first time leasing a car. My experience has by far been the worst. More

Desiree Williams is the reason we return every 3 years to Kingston Nissan to lease a new care. She is professional, attentive, detail oriented, and a pleasure to work with. We thank her. Kingston Nissan to lease a new care. She is professional, attentive, detail oriented, and a pleasure to work with. We thank her. More

i want to thank jack- john stelcen. for finding me another car. he is a great man to work with. my last car was 15 years old so i hope this new one last just as long. for finding me another car. he is a great man to work with. my last car was 15 years old so i hope this new one last just as long. More