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Romeoville Toyota

Romeoville, IL

4.4
1,017 Reviews
At Romeoville Toyota, we pride ourselves with the 3T's: Time, Transparency, and Trust. TIME: No one wants to spend hours at the dealership. At Romeoville Toyota, it’s just 31 minutes from pulling up on our lot to offering our best price. All of this includes a test drive and upfront pricing! TRANSPARENCY: At Romeoville, we work with commission-free vehicle experts so their advice is always in your best interest. TRUST: Romeoville offers a Toyota 3 Day/300 Mile Exchange Policy so you can be sure your new Toyota is perfect for you! We are committed to making the Toyota sales experience a truly rewarding one. As always, our primary goal is customer satisfaction. Should that be helping you select the right options for your new Toyota, helping you choose the right financing option or setting up a service appointment to change your car's oil - we are there for you.
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684 S Weber Road

Romeoville, IL

60446

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Showing 1,017 reviews

September 04, 2020

Vine solo a preguntar,y salí con un auto.un pago Vine solo a preguntar,y salí con un auto. un pago accesible,(para mi). Me explicaron a detalle,todo lo que pregunté. Se piensan comprar un auto,lo More

by Aha.1364
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Quintero
August 24, 2020

Went to a few Toyota dealers in the area and got offers on a 2020 Highlander Hybrid. This dealership had the best price for my trade and the highlander. There was no BS, they gave me their best price right More

by dmsolski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Luca
June 22, 2020

My daughter bought her 1st car from this dealer. The car had hail damage but the dealer assured us it would be no problem to fix it. They had her car for a month and each time we came to pick it up somethin More

by Upsetcustomer
Recommend Dealer
No
Employees Worked With
Jermaine Holloway
June 09, 2020

Scam Artists AVOID THIS PLACE!!! In 2018, I went in to look at a Nissan Frontier on their lot that I reviewed online low miles priced right and advertised as havi More

by TroyH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Luca
June 08, 2020

Dealership picked up my car for an oil change. Never mind the fact that my car had 0 damage when it left they claimed it had damaged when it got there they don't know how the damage happened. that's fine, no More

by Aismeg
Recommend Dealer
No
Employees Worked With
Sal Luca
March 10, 2020

Service department sucks took my brand new car to get it fix and they denied a loaner car they just give you the run around More

by Tacoma
Recommend Dealer
No
Employees Worked With
Fernando Pizano
Mar 13, 2020 -

Romeoville Toyota responded

We are sorry to hear your experience with our service department was less than satisfactory. Please give us a call at (815) 306-0009 and ask for our GM, Karl Regalado. We are confident we can sort out any issues you have had with us and get your vehicle taken care of. Thank you for your feedback, it helps us improve as a dealership.

January 10, 2020

Serious management issues My salesperson was wonderful in all areas! I love the Toyota product! But, the way the management treats the employees in front of customers is unp More

by disappointed in management
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Luca, Jermaine Holloway, Levi Ervins, Shawn Martin
Jan 17, 2020 -

Romeoville Toyota responded

We are glad you had a great experience at our dealership. We are sorry you felt that management treated our employees unprofessionally and unfairly. We strive to treat ALL our employees and customers with the utmost respect. Thank you for bringing this to our attention. We appreciate the feedback.

November 19, 2019

Great Experience Kimberly Quintero was amazing and did an outstanding job ! She’s is by far the best sales person I have ever encountered. I’m glad I came to her to he More

by Esme
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kimberly Quintero
Nov 21, 2019 -

Romeoville Toyota responded

Reviews like this one make our day, Esme! We are so pleased to read your positive feedback about our dealership and your experience with Kimberly. Thank you for your support and we hope to see you again soon.

September 23, 2019

Staff and management go out of their way to help the custome I'm proud to be a long term customer and plan to continue working with them for my auto needs. I also plan on recommending them to my family and frien More

by Joella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Another finance staff member., Sal Luca, John Wyzykowski, Jermaine Holloway, Levi Ervins, Tom Fehser
Oct 04, 2019 -

Romeoville Toyota responded

Joella - Thank you so much for this wonderful review! We sincerely appreciate your continued business and the fact that you will recommend us. We work hard to provide top-notch service to everyone who walks in the door. We appreciate your business, come back and see us again soon!

August 11, 2019

Great from start to finish I was shopping around for a new car and dreaded it. The whole process is typically tiring. Last minute I decided to check out a RAV4 and had my kids w More

by Blue RAV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly and Alberto
Aug 16, 2019 -

Romeoville Toyota responded

Hi Blue RAV4! Thank you for taking the time to leave us your review. We are thrilled that you were able to find the right vehicle with us! We work hard to give our customers a top notch experience each time.

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