Absolutely, horrible customer service and business practice! I drove 2 hours to see a vehicle, took it on TWO test drives, and signed an offer that was ACCEPTED. I asked for 24 hours to secure financing. I called back the next morning and told them I would pay cash. I sent them a check for the full amount and set up a time to pick up the vehicle. I was called two days later saying the car was no longer available. This is a terrible business practice. The dealership owner doesn't return calls and the used car manager throughs his hands up and says there is nothing he can do. BS. Avoid this place at all costs. You have been warned on how they treat customers!