Romeoville Toyota

Cheaters and Frauds We purchased a used a used 2015 Toyota Sienna minivan from Romeoville Toyota on 09/17/18. The price of the van was advertised as $22500 on their websi We purchased a used a used 2015 Toyota Sienna minivan from Romeoville Toyota on 09/17/18. The price of the van was advertised as $22500 on their website. We test drove the minivan and liked it. We were told by the salesman the monthly payment would be $600 for 72 months if we pay $1500 as down payment. Although we felt the monthly payment was kind of high for us but we went ahead with the purchase. By the time we were in the finance department to sign the purchase documents the payment amount was changed $606.76 although we were not happy but didn't made a big fuss about it. On 10/2/18 we got a call from Tom with finance department to come and see him at the dealership ASAP, me being a nurse have a hectic schedule but he threatened me if i do not show up he will get my vehicle towed away. Next day i was in his office and he made me sign the paperwork again and changed the monthly payments to $656 and forced me to write a check for $500. Luckily my brother is also co-signer in this vehicle and they need his signature as well on the contract, when i asked my brother to visit the dealership he got upset on me as to why i signed the document in which they changed the monthly payment. My brother refused to go there and asked me to inform the dealer that he won’t sign any documents in which they have changed the terms of payments. I am shocked to see that a toyota dealership of this magnitude tries to fool their customers and who knows how many customers are being ripped off day in day out. There should be a full investigation launched into their business to see how many customers unknowingly paid more than what they were quoted. The relevant consumer department should send mystery customers to uncover their fraudulent way of conducting business. Desired Settlement: Refund Desired Outcome Description: I want them to charge me no more than $600 for 72 months and give me my check for $500 and refund $2000 protection fee charged without my permission. More

Excellent staff and product I recently went in and bought my Toyota. The staff was friendly and knowledgable. I felt comfortable and not pressured. This is second car I purchased I recently went in and bought my Toyota. The staff was friendly and knowledgable. I felt comfortable and not pressured. This is second car I purchased thru them! I dont want to go anywhere else. They worked with us to get the vehicle we wanted at a good price. Our sales guy J. P was great. The manager Jeff helped to get a good deal. Jeff helped out with some teaching of the features. Love Toyota. More

Service on my 2015 toyota 4 runner Ryan Toso was very professional in handeling all my service needs on my Toyota 4 runner Very Knowledgeable and courteous thomas toyota should reconize Ryan Toso was very professional in handeling all my service needs on my Toyota 4 runner Very Knowledgeable and courteous thomas toyota should reconize his performance More

Took care of my emergency My Prius battery died in the middle of IL amd I got towed to this place. They didn't know me from Adam, and were very professional and reasonable even My Prius battery died in the middle of IL amd I got towed to this place. They didn't know me from Adam, and were very professional and reasonable even though my son was wearing a Cardinals hat! I was at their mercy because I had no options and was on a road trip. So they could have screwed me. But they didn't, and they wouldn't. They're good people. I'm lucky this dealership was the closest to where my car broke down, because they took good care of me! Thanks, Thomas folks! (The only reason I didn't give them 5 stars is that I didn't love their rental car policy. But I'd give them a 4.5 if there was that option!) More

Great The sale personnel were really helpful. They were able to answer all rhe questions I had about my new car. I recommend this place for others. The sale personnel were really helpful. They were able to answer all rhe questions I had about my new car. I recommend this place for others. More

Service was Great!! I just went for a tire rotation. The car was ready sooner then they said it would be ready. Great service. Very professional very polite. I just went for a tire rotation. The car was ready sooner then they said it would be ready. Great service. Very professional very polite. More

Thomas Toyota Joliet/Romeoville Purchased certified used Toyota Avalon. I believe I got a great deal and salesman Mike and Paperwork guru Levi were both a pleasure to work with! I Purchased certified used Toyota Avalon. I believe I got a great deal and salesman Mike and Paperwork guru Levi were both a pleasure to work with! I will definitely recommend dealership to friends and family. More

Fast and Courteous I took my 2010 Corolla in because of 2 different recalls - spiral cable in steering column, and passenger side air bag problem - plus I needed an oil I took my 2010 Corolla in because of 2 different recalls - spiral cable in steering column, and passenger side air bag problem - plus I needed an oil change. Nathalia was very friendly and efficient. The work was done an hour sooner than I expected. This car is out of warranty, but I will use this dealer for most services in the future (bought it from another dealer before I moved to this area). More

Very helpfu Experience was really great. It was my first car and the whole thing went very smoothly and everyone was very friendly and helpful. Would recommend Experience was really great. It was my first car and the whole thing went very smoothly and everyone was very friendly and helpful. Would recommend More

Salesperson Review My car salesman made my car buying experience worth my time. Bryson Travis took the time to listen to what I wanted and ensured that I received just t My car salesman made my car buying experience worth my time. Bryson Travis took the time to listen to what I wanted and ensured that I received just that. The car buying process can be tedious, nevertheless Bryson continued to listen, support and worked to make my car purchase successful! Thank you for your commitment to awesome customer service! More