Romeoville Toyota

Toyota and Thomas (Dealership)- poor customer service This is my second Toyota Highlander. I purchased 2 back to back from Thomas Toyota. I have also referred them to 5 different people that have purcha This is my second Toyota Highlander. I purchased 2 back to back from Thomas Toyota. I have also referred them to 5 different people that have purchased vehicles. This is the first time that I had a major issue and have just learned why I will never purchase another TOYOTA AGAIN! The screen on my GPS cracked on a very hot day as I was entering a destination on the screen. I am not a young kid but a 53 year old male. When I brought the vehicle to the dealership to inspect this, the service manager literally looked at this all of 3 minutes. Snapped a cell phone picture and sent it to Toyota. In return their manager supposedly looked a this small picture and said this was impact damage and they will not warranty this. I run a business in the Naperville area. If I handled myself the way this service manager and rep. did from Toyota, I would be out of business. I called and talked with Toyota's customer service and received pure lip service, what their rep. says that it what it is. I requested and personal inspection by their rep. or a management individual from Toyota to call. They told me this is it, their final word is as stands. I will be seeking legal council and not allow a car dealership and manufacture get away with this service. Toyota has lost a customer for lifetime and now will have constant BAD word of mouth from me. More

Matt Richards has all it takes to get you the best. I went to the Thomas Toyota of Joliet in search of a car not necessarily a brand new but I ended up opting for a brand new Toyota Sienna. My decision I went to the Thomas Toyota of Joliet in search of a car not necessarily a brand new but I ended up opting for a brand new Toyota Sienna. My decision was based on the explanation and wonderful experience shared with me by Matt Richards who also guided me through the process. I have never regret dealing with him. Thank you Matt. More

Great buying experience, and an amazing car I bought a nice pre-owned Toyota Yaris, at a great price. I would recommend both Jon Narez and Allen Salazar, both were extremely helpful salesmen. I I bought a nice pre-owned Toyota Yaris, at a great price. I would recommend both Jon Narez and Allen Salazar, both were extremely helpful salesmen. I bought a 2008 Toyota Yaris in excellent condition, at an amazing price. I would recommend this dealership to my friends and family More

Matt Richards was great to deal with! Car shopping is the one thing that no one looks forward to, wondering who to trust with your investment and dealing with pushy salesmen. All the stere Car shopping is the one thing that no one looks forward to, wondering who to trust with your investment and dealing with pushy salesmen. All the stereotypes were immediately thrown out the window the moment I stepped into Thomas Toyota. Matt Richards was my salesman, he was great to deal with and very knowledgable about the vehicles. I was looking at 4 different possible cars for my daughter, Matt didn't try to push me into the most expensive car, instead he provided insight on each of the cars I was looking at and helped me decide which would be most reliable and cost effective for my daughter. I would recommend him to my family friends. Thanks Matt! More

New Camry I bought a gently used Camry with the help of Matt Richards today. He was clear, concise and very helpful. Matt was able to answer questions giving d I bought a gently used Camry with the help of Matt Richards today. He was clear, concise and very helpful. Matt was able to answer questions giving detailed information about the models available for purchase. It was a very comfortable experience overall. Thank you. More

A Surprisingly Pleasant Buying Experience Usually the thought of dealing with a car salesman to buy a new car gives me (and I'm sure many others) a severe case is anxiety. Working with Allen S Usually the thought of dealing with a car salesman to buy a new car gives me (and I'm sure many others) a severe case is anxiety. Working with Allen Salazar at Thomas Toyota-Joliet made the experience very easy and very pleasant. He listened to what I wanted and explained the various options available on different RAV 4s. He worked with me and his boss to ensure I got a suitable price for my new car. Ask for Allen when looking for a new Toyota-you won't be disappointed. More

A good experience All the staff at Thomas Toyota, including Mark R. were courteous, professional and patient. It took me a long time to make up my mind and I never fel All the staff at Thomas Toyota, including Mark R. were courteous, professional and patient. It took me a long time to make up my mind and I never felt rushed. Mark was an excellent salesperson. He was informative without being pushy. I will return to Thomas Toyota next time I'm in the market for a new auto. More

A Fun Experience I enjoyed meeting everyone I came into contact with at the dealership. I enjoyed the new no pressure atmosphere. It was the first time I ever enjoyed I enjoyed meeting everyone I came into contact with at the dealership. I enjoyed the new no pressure atmosphere. It was the first time I ever enjoyed meeting a finance manager. lol Matt was an easy going sales person that made it an enjoyable experience. More

New vehicle purchase! A huge thank you to Sal for once again choosing a new car that I would love. I am very happy with my purchase of the Rav4 and I love all the features A huge thank you to Sal for once again choosing a new car that I would love. I am very happy with my purchase of the Rav4 and I love all the features that come with my specific model. Customer service was key in my buying experience and I wouldn't have picked this car without the help of Larry and Matt W. Excellent job to everyone involved with trading in my old vehicle and I look forward to purchasing a vehicle from this dealer when my lease is up. More

MARK Robles rocks! !!! he is so knowledgeable and helpful. no pressure to buy... best sales person i ever had to deal with. i will definitely recommend to my friends and !!! he is so knowledgeable and helpful. no pressure to buy... best sales person i ever had to deal with. i will definitely recommend to my friends and family. More