Romeoville Toyota

Poor service and don't keep there word! Typical sales pitch! Went in for tire rotation they never rotated tires and I know they didn't do the because I have something on a particular rim and it's in the same spo Went in for tire rotation they never rotated tires and I know they didn't do the because I have something on a particular rim and it's in the same spot I'm giving up with Thomas toyota on Jefferson and they did not give me my complimentary wash and I thought oil changes were performed every 5000 miles apparently it's 10000 miles says the service guy who really seems to hate his job I buy a brand new 2016 camry xse a few months back if I knew I would of dealt with this type of service I would have never bought my car there.so today was a pointless day and a waste of time and don't buy a black car because they hate hand washing them. More

Nice salespeole - Shady financing - Be very, very careful. Had a good salesperson, but when I went to the financing area, there were "clerical errors" to the tune of about $3,000!!!! First the agreed on price Had a good salesperson, but when I went to the financing area, there were "clerical errors" to the tune of about $3,000!!!! First the agreed on price of the car was "mistakenly typed in", then the amount of the extended warranty "accidentally" got entered as $1,500, and then he "thought I said "Yes"" to the $895 extra insurance on the car when neither my wife, nor myself had even heard the question, and if we HAD, we would have declined as we already had Comprehensive insurance. They DID wind up fixing the "mistakes", but if I didn't catch them in the first place, then I would have been screwed for over $3,000. I wonder how many other customers have been victims of those "mistakes" and they were never caught? Or, am I the lucky ONLY one that has happened to? I also wonder how many times those "mistakes" have happened in the CUSTOMERS favor? I am guessing....none. More

Great Experience! George sold me a 2017 Toyota Camry. He was great about making sure I had all the information and took the time to go through and show me the settings George sold me a 2017 Toyota Camry. He was great about making sure I had all the information and took the time to go through and show me the settings in the car! More

Excellent customer service From the moment you make contact you feel a welcomed no pressure environment. Excellent team from Jose Barrera to Sal the manager to the finance advis From the moment you make contact you feel a welcomed no pressure environment. Excellent team from Jose Barrera to Sal the manager to the finance adviser. No haggle up front pricing. More

Great Salesman The purchase of a new vehicle is not something we take lightly. After some research and visits to dealers of multiple manufacturers we decided the To The purchase of a new vehicle is not something we take lightly. After some research and visits to dealers of multiple manufacturers we decided the Toyota Tundra was the truck for us. We ultimately purchased at Thomas Toyota in a large part due to our salesman Greg Perez. Greg was knowledgeable, informative and answered all our questions in a friendly manner. We met with salesmen of many manufacturers/dealerships during this process. As such, I appreciated that Greg addressed my comments and questions by conversing directly with me rather than through my husband as so many salesmen seem to do. Thomas Toyota has the tools in place to remove much headache associated with this type of purchase. More

Good experience I worked with Tina as a sales associate. She was incredibly friendly and easy to work with. She answered all of the questions I had about the cars I w I worked with Tina as a sales associate. She was incredibly friendly and easy to work with. She answered all of the questions I had about the cars I was interested in. I ended up getting a new Camry xse. I'm very happy with my experience over all. More

My sales man was great Mr.Leal was very professional and knows how to talk to customers. He provides great vibes for no only us the customers but to his own workers. I like Mr.Leal was very professional and knows how to talk to customers. He provides great vibes for no only us the customers but to his own workers. I like to say that if you want to ever buy a car from this dealership talk to Javier Leal. More

Friendly, Courteous, No Pressure Both salesmen were friendly and courteous and took their time to answer all my questions and listen to my concerns. I didn't feel pressured at all t Both salesmen were friendly and courteous and took their time to answer all my questions and listen to my concerns. I didn't feel pressured at all to make a decision on the spot. More

Exceptional service Great experience. No hassle or pressure to buy. George Kliros did a fantastic job of explaining our new RAV4XLE. John Burke then completed the no ha Great experience. No hassle or pressure to buy. George Kliros did a fantastic job of explaining our new RAV4XLE. John Burke then completed the no hassle deal. More

Excellent customer service Very helpful, no hidden prices or financial glitches..0% apr according to advertise.Jose and finance guy was very professional . This make me to come Very helpful, no hidden prices or financial glitches..0% apr according to advertise.Jose and finance guy was very professional . This make me to come back More