Romeoville Toyota

Excelente atención al cliente. Jr nos atendió excelentemente, entendió lo que queríamos y siempre contestaba amablemente a nuestras preguntas o dudas.La verdad Jr, tienes mucha pa Jr nos atendió excelentemente, entendió lo que queríamos y siempre contestaba amablemente a nuestras preguntas o dudas.La verdad Jr, tienes mucha paciencia, somos clientes difíciles y nunca nos dejaste. GRACIAS. THOMAS TOYOTA Por tener personas como Jr. More

Excellent customer service! Richard did a great job! He listened to what I wanted, he didn't offer me anything that I won't need and he tried to make everything fast and correct. Richard did a great job! He listened to what I wanted, he didn't offer me anything that I won't need and he tried to make everything fast and correct. More

I'm so happy I could SCREAM! Carlos Garcia was my salesperson. Knowledgeable, enthusiastic and no pressure. He listened to my needs and pointed me to the model/trim that fit. A+ Carlos Garcia was my salesperson. Knowledgeable, enthusiastic and no pressure. He listened to my needs and pointed me to the model/trim that fit. A+ More

Great service I recommend this place great service Anastacio Salazar SR. helped me get the car i always wanted!! Thank you soo much!! If you are looking for a car t I recommend this place great service Anastacio Salazar SR. helped me get the car i always wanted!! Thank you soo much!! If you are looking for a car this is the place you should go to More

Leased 2 cars! We went looking for two cars. One for my daughter, another for my son. Junior Salazar is a very capable, dedicated, passionate and knowledgeable sales We went looking for two cars. One for my daughter, another for my son. Junior Salazar is a very capable, dedicated, passionate and knowledgeable salesperson. He walked us through the options and comparisons with other cars we were considering. We went with a 2015 Prius and a 2015 Corolla. After purchasing the cars, Junior walked through his post-sales checklists noting an service items, assisting my kids in setting up their bluetooth and various features of each car. Excellent customer service. My only criticism, and this is not directed toward Junior, is that the Thomas Toyota dealership is very old and the sales process is so lengthy and antiquated. The amount of paperwork and the number of forms, even before you get to the finance dept, is ridiculous. Dealerships operate with 1990s technology. They need to get in the new millennium, integrated point of sales systems, electronic signatures, electronic, checklists, tablets for their salespeople, etc. For example, the finance department still uses dot matrix printers. There are benefits to the customer in that this would avoid a 6-7 hour sales process and the dealership can sell more cars. With that said, most dealerships still operate this way so it is not a direct criticism of Thomas Toyota but the entire industry in general. Consumers should not stand for this type service. If they can't sell you a car in 2-3 hours, you should walk away. Overall, the service, professionalism, and dedication of the staff made up for a lengthy buying experience. I highly recommend Thomas Toyota! More

Great Experience at Thomas Toyota This was my first time buying a car and I was really pleased with the way it went at Thomas Toyota. I went into look for a Toyota Corolla LE and I was This was my first time buying a car and I was really pleased with the way it went at Thomas Toyota. I went into look for a Toyota Corolla LE and I was able to walk out with a Toyota Corolla LE plus for an even better price. Our salesperson was Jason Caruthers and he was friendly and knowledgable - an absolute wonderful guy. I didn't feel pressured to buy at all, but I definitely did because the people at Thomas were so nice. The manager Nate Ragens was able to give me the price I wanted which was great as well. Colin Galvin was also eager to help and super knowledgable about any financing questions I had. Everything was super transparent, everyone was really friendly and knowledgeable, and I would definitely go to Thomas Toyota again. More

Straightforward, easy, and I'll be back for my next car. Thomas Toyota was the most pleasant car buying experience I've ever had. They were straightforward with pricing and questions about the inventory eve Thomas Toyota was the most pleasant car buying experience I've ever had. They were straightforward with pricing and questions about the inventory even before setting foot inside the door, and once we got there, there were no surprises. What I liked most is that they were super up front about all of the questions we asked about the actual car, the pricing, and the financing - and I would not hesitate to come back again for our next car. Thanks Jason, Nate, and Colin! More