Romeoville Toyota

Great team We bought Toyota Venza yesterday, 10/28. Fair prices, friendly employees. Ethan Barse and Matt Richards were very helpful. We get god prices for our t We bought Toyota Venza yesterday, 10/28. Fair prices, friendly employees. Ethan Barse and Matt Richards were very helpful. We get god prices for our trade-in Infinity. Very happy with our purchase. Thank you, More

SERVICE RIP OFF!!!! Called in to check the labor for a headlight bulb replacement. Spoke with the service department a gentleman told me bring the car it would be free of Called in to check the labor for a headlight bulb replacement. Spoke with the service department a gentleman told me bring the car it would be free of charge, if I provided the bulb. Once I arrived they accused me of making the story up, so a lady stepped in and helped me told me don't worry about and even crossed out the price on the service slip. Once the tech was finished I was charged $102.60 when I asked for the lady who assisted me I was told she was gone for the day. The manager was contacted via phone which I could hear him yelling and cursing I was demanded by another sale guy Adam to pay $60 or they wouldn't release my vehicle. I explained the situation and even asked the tech who helped me when I arrived and serviced my car did he hear anyone discuss a estimate (price) with me, he said NO. But I was still demanded to pay before I could get my keys! The tech Adam accused me of LYING ABOUT THE WHOLE SITUATION! I WAS SO OFFENDED WHEN I ASKED TO SPEAK TO ANOTHER MANAGER I WAS TOLD NO MANAGER WAS ON DUTY! THESE PEOPLE WERE VERY RUDE IN THE SERVICE DEPARTMENT . HELD MY KEYS UNTIL I PAID $60 FOR INSTALLATION OF ONE HEADLIGHT BULB .I WAS ONLY THERE FOR 30 minutes .HOW CAN YOU CHARGE $102.60 FOR 30MINUTES FOR A HEADLIGHT BULB REPLACEMENT!!!!!!!!!! I WAS RIPPED OFF AND ACCUSED OF BEING A LIER!! More

Amazing sales guy! Anastacio Salazar SR. was a great salesmen. He helped me get my perfect car ! He is so friendly and a very honest man ! Thank you Anastacio Salazar SR. was a great salesmen. He helped me get my perfect car ! He is so friendly and a very honest man ! Thank you More

Great customer service I purchased my first Toyota from Thomas Toyota and Anastacio Salazar (sales Person). My purchase experience was the best that I went back for my sec I purchased my first Toyota from Thomas Toyota and Anastacio Salazar (sales Person). My purchase experience was the best that I went back for my second car and later we purchased our third car there for my daughter. I recommend Anastacio as a great Sales person and Thomas Toyota has exceeded my expectation. Thank you! JJS More

Great lease experience Abbie Kloss and Jina helped make my leasing of a 2015 Corolla as painless as can be. I was treated well and believe the deal to be quite fair. I wil Abbie Kloss and Jina helped make my leasing of a 2015 Corolla as painless as can be. I was treated well and believe the deal to be quite fair. I will be back in 2 years for my next Toyota! More

Great customer service I walked into Thomas Toyota not expecting to leave with a brand new car. I left with a brand new car and was extremely pleased with Anastacio and the I walked into Thomas Toyota not expecting to leave with a brand new car. I left with a brand new car and was extremely pleased with Anastacio and the way he answering our questions without hesitation and with full enthusiasm. I highly recommend Thomas Toyota of Joliet. More

Customer Service Our sales representatives Anastacio and Jose provided us with excellent service. Unfortunately, we made them work 3hrs after closing because of a new Our sales representatives Anastacio and Jose provided us with excellent service. Unfortunately, we made them work 3hrs after closing because of a new car process. However, they never gave us a bad attitude or service because of that. They made sure they stuck around until the end answering any questions/concerns we had. Thanks for the hard work in putting the customers first. More

GOOD CUSTOMER SERVICE My wife and I were in the market for a new Corolla and our sales rep, Carlos Garcia, assisted us. Mr. Garcia was extremely helpful and friendly - not My wife and I were in the market for a new Corolla and our sales rep, Carlos Garcia, assisted us. Mr. Garcia was extremely helpful and friendly - not your stereotypical car salesman. He found us the car we were looking for and went above and beyond my normal expectations. Carlos is the guy you want to see! More

4Runner Purchase Had a good purchase experience on a 2015 4Runner. Did most of my research before going to dealer, so knew what I wanted and was familiar with 4Runner Had a good purchase experience on a 2015 4Runner. Did most of my research before going to dealer, so knew what I wanted and was familiar with 4Runner at dealer. However, I was impressed with the customer service I received with purchase. Thomas went out of their way to allow me to take home vehicle that day (had a trade and wasn't planning on leaving) and made arrangements to come get vehicle to have accessories added. Overall, very good experience with John C., Nathan, and Jemaine H. More

Jason gave 6 star service! I had a very pleasurable car buying experience while working with Jason. He spent hours with me to find the right car for me. He also spent an additio I had a very pleasurable car buying experience while working with Jason. He spent hours with me to find the right car for me. He also spent an additional hour after buying the car helping me learn the ins and the outs of the car. The hassle policy that Thomas toyota uses takes away the hassle of the normal car buying experience. Thanks again for a GREAT experience! More