Romeoville Toyota

Second Time Customer This is my second time buying a car here. The first time I bought a car here was in the 1990s when there were still sales people around. So when I cam This is my second time buying a car here. The first time I bought a car here was in the 1990s when there were still sales people around. So when I came in a few days ago I was surprised to find out that there were no longer the typical sales people. Now they have become a zero negotiation, commission free sales dealership. I could not be any happier with my purchase. I came in with no intentions of buying that day, but as I browsed their selection of used cars I found a Honda Civic which was in near perfect conditions with a price well below the suggested price on websites such as KBB. The sales people were extremely kind and did not pressure us into buying anything which I loved about the dealership. They truly care about customer satisfaction over sales. Gena helped me look at the cars and allowed me to look at every aspect of the car and take it for a test drive. Mark then helped with closing the deal on the car. Overall, I would definitely recommend anyone looking to buy a new or used car. The quality of service is outstanding. More

Buying something new after an accident! I was so nervous about getting a new car but my experience at Thomas Toyota was much more than I expected. They made me feel very confident and comfor I was so nervous about getting a new car but my experience at Thomas Toyota was much more than I expected. They made me feel very confident and comfortable with my decision and I'm so glad I decided to purchase my new car with them! More

Love My New Car! Buying my first car has definitely been long and exhausting but I'm glad I decided to come to Thomas Toyota because there couldn't have been a better Buying my first car has definitely been long and exhausting but I'm glad I decided to come to Thomas Toyota because there couldn't have been a better place that met all the expectations I had for my first car and provided the absolute BEST quality service and generosity. My salesperson was Carlos Garcia and he truly made my purchase worry-free. I recommend him to all. More

Thomas Toyota Internet Department I emailed Thomas Toyota on a 2014 Rav4 ,I received an email back from Jermaine Holloway he was very informative in the email ,I email 4other dealers t I emailed Thomas Toyota on a 2014 Rav4 ,I received an email back from Jermaine Holloway he was very informative in the email ,I email 4other dealers that day and he was the only one that email me back on the same-day.I met Jermaine the following day he was so nice and helpful .i just want to say thank you Jermaine More

Worst car shopping experience ever Found this dealer over the internet. I drove over 200 miles to purchase a 2015 Highlander after the salesman, Antonio assured me over the phone that v Found this dealer over the internet. I drove over 200 miles to purchase a 2015 Highlander after the salesman, Antonio assured me over the phone that vehicle was not sold on several occasions throughout the week. I even offered to put a down payment on the vehicle but was told by Antonio that the dealer did not accept them. When I arrived, I was given three different stories on why Antonio was not there as promised. Either he started at noon, was stuck in traffic or wasn't working that day. Then they told me that the vehicle I was promised by Antonio was sold days ago, but could buy a cheaper 2014 model. I walked out after listening to 45 minutes of excuses. Do not trust Thomas Toyota, They have great scores on the internet but have an amateur group of people working for them. They were very unprofessional, disorganized and poorly trained. They tell you whatever you want to hear over the phone and then when you get there the vehicle has magically vanished. More

I'm so happy My salesperson Jermaine Holloway made my purchase a true success . He pointed out and showed me all the features of the vehicle . Thanks Jermaine Hol My salesperson Jermaine Holloway made my purchase a true success . He pointed out and showed me all the features of the vehicle . Thanks Jermaine Holloway I will see you in 5000 miles More

My first car buying experience was a A+ I dreaded shopping for cars, the amount stories you hear of car dealerships and horrible sales reps. would always keep me from stepping foot on any l I dreaded shopping for cars, the amount stories you hear of car dealerships and horrible sales reps. would always keep me from stepping foot on any lot. Thomas Toyota will certainly be my home for many cars to come in my family." Montrell Yancey" made sure to greet me, him and "Jose Sauceda" explained everything I needed to know before even trying to push me into a car. Every answer was clear, not only did i not even know if I would even be able to get approved, but find a great price. The staff at Thomas Toyota gave me everything to ease me in to the car buying experience. They helped me with the loan options, broke down my prices, even options on payments. BEST experience i had in customer in such a long time. Treated me like a friend or even family member. when all the other places i went to seem to always see me as a dollar sign. Thank you Thomas Toyota for all your help. More

Very Disappointed Approached this dealer in good faith. They had a long time community presence, and was close to home. Sales person was either poorly trained, attempte Approached this dealer in good faith. They had a long time community presence, and was close to home. Sales person was either poorly trained, attempted to misrepresent himself, or both. I was focused on the purchase of a Toyota Camry, and was given the vehicle price. This dealer had one of those "flat, no haggle pricing" sales pitches. I made three visits to the dealer to ensure all my questions were asked, and that the information given was consistent. I asked for the finance arrangements be submitted in writing that included a down payment. When I received it via e-mail, I was nothing short of stunned. The purchase price was not even close to what was originally quoted. When I expressed my disbelief, I received not one, but two e-mails stating the the Sales Manager and their finance person quoted the price of the vehicle in error. After receiving a "final" offer, the dealership still was not close to what was originally quoted when I first visited. Within a few days, I received a letter of apology stating that they would try to learn from this experience. I would have bought from this dealer, but I wound up not even purchasing a Toyota. More

2014 Toyota Prius 4 Salesperson Terrell Williams and Finance Representative Colin Galvin made this purchase a success. Knowledgable, friendly and very little stress was Salesperson Terrell Williams and Finance Representative Colin Galvin made this purchase a success. Knowledgable, friendly and very little stress was involved in the process. Professionalism at its best! I highly recommend seeing Terrell Williams for your next purchase of a Toyota. More

false promises NOT worth the "price deal" Bought a corolla here in March. Their no negotiation pricing seemed reasonable, but have many regrets since buying the car. The car history said "leas Bought a corolla here in March. Their no negotiation pricing seemed reasonable, but have many regrets since buying the car. The car history said "lease or retal fleet behicle". We hesitated, but the salesman said "It was a leased car." Should have realized this was not the case with the no smoking sticker in the car, clear sign of a rental. After paying for the car, the sales representative says "I will take it for a wash and detail". Brings the car back slightly wet with new scratches that definitely were not there before. Fine, shame on us for not fighting harder. The finance guy says, "you get 3 oil changes with the car. Actually, I will make it 6, as long as you get them within one year." We thank him. Should not have, papers say 3 changes and asking them about it, they will only honor the paperwork. Then, on arrival home, with the next start of the car the Check Engine light comes on. And we realize that the remote control keys do not work on the trunk door. We live sort of far away, so do not bring the car in right away. To their credit, they did a full test on the check engine light on them with a tiny car for us to borrow. But, no answer for us after 4 days, and trunk remote still does not work. In fact, they reprogrammed the key so the other remote no longer works. I am physically here for the first oil change now, and they tell us the fee to diagnose the remote for the trunk is $129. Buyer beware, the price may be non-negotiable but it is absolutely not non-hassle. I had been holding off on this review, and spoken with the dealership to give them an opportunity to rectify the situation, but there are just too many things that have come up. The car did not even come with floor mats. The people are nice, but the product and promises fall way short. I think we will use up these oil changes and then trade this car in at another dealership. More