Romeoville Toyota

I called Thomas Toyota the other dayep my car would not start .The young lady that answered the phone gave the option to have my vehicles towed in she was very informative note the time was 30 min prior t start .The young lady that answered the phone gave the option to have my vehicles towed in she was very informative note the time was 30 min prior to closing .I called back 5 min later and asked for a manager just to make sure that someone would be there cause I needed a rental or loaner to drive ,I was told that the service manager was go for the day but the customer relation manager was available.He told me that he would have someone wait unfilled I make it ,when I made it I was meet by 3 ppl .Now that's customer service . More

We received excellent customer service from everyone there. Just went in to look around and see what they had and ended up buying a used Camry. They really were great working with us on our trade in to there. Just went in to look around and see what they had and ended up buying a used Camry. They really were great working with us on our trade in to make the sale possible! More

purchased a new toyota corolla from thomas toyota my purchased a new toyota corolla from thomas toyota my credit was rough due to issues with an underwater mortgage. i called and spoke to nate ragans purchased a new toyota corolla from thomas toyota my credit was rough due to issues with an underwater mortgage. i called and spoke to nate ragans and made an appointment to come in and look at some new toyotas they had on sale. i worked with daenen the sales manager (i think thats how you spell his name) and nate till we were able to arrive at a price i was comfortable with. i was then introduced to colin the finance guy. from what i understand colin and most of the staff at thomas have been there for quite a while. must be due to the fact they take care of their customers, at least in my experience, that was surely the case. colin the finance guy was willing to help and basically overlook the low score i had, and get me to an interest rate that was extremely reasonable. i have wanted a toyota for a long time and was referred to thomas as well as the salesman and finance guy by a co worker, who had purchased their car at thomas and had a great experience. all i can say is if you want to get a good reliable car, a great deal, a friendly atmosphere and staff give thomas a try. im glad i did and i am sure even with the present economy we have colin, nate and daenen will work with you to help you get what you deserve. More

Our initial contact was Steve Sitterly. Steve took the time to show us all the features of the vehicle but was never pushy about "the sale". Unfortunately, due to illness, Steve was not able to continue time to show us all the features of the vehicle but was never pushy about "the sale". Unfortunately, due to illness, Steve was not able to continue with us as sales rep, but Troy and Nick jumped right in and gave us equal treatment. I'm not crazy about and new car buying experience, but this team made it smooth and painless. Other Toyota dealers in the area were more interested in pushing what they had on the lot, Thomas Toyota went to the trouble of going other deales to find the vehicle we wanted. The vehicle was delivered perfectly prepped. We had some additional options that we added (remote start, mud flaps, door edge guards, etc...) which Nick made sure to get coordinated with the service department. One day back in the shop to have that done and the vehicle was perfect. I got a loaner car for the day, and the whole morning drop off routine took less then 20 minutes. I was contacted by the service department several times regarding the status of the vehicle. Upon pickup, the vehicle was washed, and they even filled the gas tank. So far, this has been an impressive dealer to work with! More

This is the third car we have purchased at Thomas Toyota. The staff is always very courteous and helpful. Our salesman, Sammie, had arranged to meet us today after my husband stopped by earlier in the week The staff is always very courteous and helpful. Our salesman, Sammie, had arranged to meet us today after my husband stopped by earlier in the week. Sammie came in on his day off so we could purchase our brand new Prius. He was incredibly helpful and answered all our questions thoroughly. Colin, Finance, was efficient and friendly. He is always able to answer any questions or concerns we have and gets us a good deal with our financing. I would and do recommend Thomas Toyota to my friends and family. This is our dealership for life! More

I gave Thomas Toyota 5 stars because of the great experience I had at their dealership. I went there after work because my husband wanted me to test drive a used Venza. Vinny took me out for a test experience I had at their dealership. I went there after work because my husband wanted me to test drive a used Venza. Vinny took me out for a test drive. It was a great car, but I wasn't too crazy about the color. I really wanted the Blizzard Pearl with the black interior. I went inside and they gave me a great deal on a new car. They had a white one, but it did not have the black interior. Vinny went above and beyond by going out to Jasper Indiana to pick up a white one with the black interior. Vinny was wonderful to work with. I did not feel any pressure to buy the car. I have never purchased a car without my husband. I know that this dearlership did not take advantage of the fact that I was a woman buying a car by myself. I know I got a fair price because we had been pricing the Venza's for a couple of weeks before my purchase. Everyone there was very friendly and the customer service was exceptional. I would definitely purchase another car from Thomas Toyota. More

I got lost coming from Chicago.Rex gave me a very good direction and when Ipulled in he was standing out there to receive me.He also took time to explain how the car operates during test drive.Talked als direction and when Ipulled in he was standing out there to receive me.He also took time to explain how the car operates during test drive.Talked also about the warranty and was very cordial.Was highly impressed when i found out that he is new empolyee.A good access to your company. More

I shopped around at various dealerships to compare services, products and prices and i finally settled on Thomas Toyota of Joliet. It meet all my needs. The prices south of I-55 truly are lower, new services, products and prices and i finally settled on Thomas Toyota of Joliet. It meet all my needs. The prices south of I-55 truly are lower, new and used, when I compared them to the dealerships on Ogden Avenue. This applied to all the dealerships south of I-55, not just Thomas. If settled on Thomas because the sales person, Nathaniel (Nate) made me feel as if he really would look out for me and would not view me just as a sale to be made and a commission to be earned, although, hey, I know it is the business. I did not feel that I was overly taken advantage of. They made money, sure, but they were also the lowest price. They made future contacts with them for service sound friendly, but we will see. I hope it will turn out to be as comfortable as the purchasing experience. More

I was already a toyota owner and wanted to move up to a newer truck.I searched on line found the truck I wanted. I contacted a sale person they where very helpfull and quick with responces to my quistions. newer truck.I searched on line found the truck I wanted. I contacted a sale person they where very helpfull and quick with responces to my quistions. I had to drive 104 mile to look at this truck. I was meet at the door by a sales person who was very courteous to me. I was shown the truck i was interested in they let me test drive it, took the time to help me finance it gave me a good deal on my trade in. Rex Smily was a very respecful youg man and was assested by Nathaniel Ragans together they got me in my newer tundra and I like it very much. they had the truck cleaned up before I left with it, very clean truck. I would say if all the sales pepole are like these to young men'' and if you go there they will help you get in the vehicle you are wanting. I would like to thank Rex Smily my sales person so much and Nathaniel to who got the job done.thanks you thomas motors of joliet. More