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Romeoville Toyota

Romeoville, IL

4.4
1,017 Reviews
At Romeoville Toyota, we pride ourselves with the 3T's: Time, Transparency, and Trust. TIME: No one wants to spend hours at the dealership. At Romeoville Toyota, it’s just 31 minutes from pulling up on our lot to offering our best price. All of this includes a test drive and upfront pricing! TRANSPARENCY: At Romeoville, we work with commission-free vehicle experts so their advice is always in your best interest. TRUST: Romeoville offers a Toyota 3 Day/300 Mile Exchange Policy so you can be sure your new Toyota is perfect for you! We are committed to making the Toyota sales experience a truly rewarding one. As always, our primary goal is customer satisfaction. Should that be helping you select the right options for your new Toyota, helping you choose the right financing option or setting up a service appointment to change your car's oil - we are there for you.
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684 S Weber Road

Romeoville, IL

60446

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Showing 1,017 reviews

September 08, 2012

My experience with purchasing my new Prius at Thomas Toyota was very positive. The staff were very knowledgeable, helpful, and friendly. I was treated with respect and coutesy. More

by acarli1304
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 05, 2012

All of the criteria above WOULD have been great until today. I had been working with Marco on an internet deal about a 2011 Camry SE that was in my price range. Emails had been sent back and forth and More

by brittney.trowbridge.3
Price
Recommend Dealer
No
Sep 05, 2012 -

Romeoville Toyota responded

Hello Brittney.trowbridge.3, My name is Jermaine Holloway first of all i apologize for the inconvenience,from Marco and Lance .Please email or call me here at the dealership Jermaine Holloway Thomas Toyota Customer Relation Manager jermainethomastoyota@gmail.com

August 31, 2012

Walter did a very good job with us, we came in off a Internet price, no games , we had a fantastic time! You can't beat the lifetime warranty they give you free, we will be back in a couple years More

by MaryD1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 27, 2012

I just recnetly purchased a new 2012 Toyota Camry SE from Thomas in Joliet. I work as a car salesman so I know the game. I went there expecting the high pressure situation, and hearing about how they wouldnt More

by MRay198522
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Sibley
July 22, 2012

Never again will I buy a Toyota. This dealership experience was so bad I have to think Toyota Corp allows this type of practice. I've emailed, left voice mails with Marco and Jermain and neither wil More

by kings875
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
June 05, 2012

All I can say is excellent from the point I pulled into the dealership ,my salesperson was great with the sales process .Thomas Toyota keep up the good work . More

by Nancy76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Ragens
June 05, 2012

We just purchased a 2012 Camary, Walter was nothing but friendly and he listened to what we were exactaly looking for in a car. After taking the car for a test drive we knew that was what we wanted. Walter More

by wbcgalways
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Sibley
June 04, 2012

I had the best car buying experience at Thomas Toyota today .my salesperson sammy did awesome job all the managers were helpful .I'm a Thomas T oyota customer for life More

by Tina73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 31, 2012

I want to thank Thomas Toyota Dealership, Joliet Illinois and the above named men for the excellent service that was provided to me! They were all so very helpful, professional, and knowledgeable. Concerne More

by andreafaille
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rizdy, Darrin Beazley, Jermaine Holloway and Colin (Finance)
May 23, 2012

Vehicle purchased in need of a majior $300 dollar service in order to maintain warranty offered, the question was asked to both and never recieved response until the sale was done, so I was told 1500 miles s More

by taken for cash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 31, 2012 -

Romeoville Toyota responded

Hello my name is Jermaine Holloway from Thomas Toyota,I'M the customer relation manager.I would like to talk to you about this you can email me @ jermainethomastoyota@gmail.com I do apologies for the mishaps, what can I do to make you happy and take care of the concerns

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