
Romeoville Toyota
Romeoville, IL
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We just purchased our second Toyota Prius. My wife and I knew the 2011 Prius model we wanted to purchase and I saw several advertised on the Thomas Toyota website at an attractive price. Plus, Thomas Toyota knew the 2011 Prius model we wanted to purchase and I saw several advertised on the Thomas Toyota website at an attractive price. Plus, Thomas Toyota offered a free lifetime powertrain warranty. When we visited the dealership, we were greeted and treated in a friendly, professional manner. After a test drive and some serious price discussion, we arrived at a deal that was satisfactory for us. We thought about it overnight, then called and picked up our new Prius the next day. The process was straightforward and professional and we felt like valued customers. We are very happy with our new car and our relationship with Thomas Toyota. More
If you enjoy haggling, this may be the place for you. We were an easy sale, pre-approved by bank, and knew exactly what we want. Just looking to buy a car. Then the games started... I'm not interested in pl were an easy sale, pre-approved by bank, and knew exactly what we want. Just looking to buy a car. Then the games started... I'm not interested in playing games. I walked over them starting a $500 haggle. One of their competitors was interested in actually selling me a car without the games. Toyota is a great product don't let this dealership dissuade a Toyota purchase. This will be my forth Toyota. More
Everybody I met at Thomas Toyota treated me in a friendly and professional manner. The process was as painless as any car purchase can be (there is always paperwork, prep and so forth that take time). I ne and professional manner. The process was as painless as any car purchase can be (there is always paperwork, prep and so forth that take time). I never felt pressured or uncomfortable as we finalized the deal and felt that Dave, my salesperson, Colin, in Finance, and Jermaine were all excellent to deal with. More
The customer follow up for satisfaction is outstanding. Thomas Toyota of Joliet has a dedicated person to contact the customer to ensure everything was an excellent experience(Customer Relations Manager). Thomas Toyota of Joliet has a dedicated person to contact the customer to ensure everything was an excellent experience(Customer Relations Manager). If it was just a good experience Thomas Toyota will do what they can to change it to an excellent experience. They changed my mind from a good experience to excellent experience with their customer follow up procedure and proved to me that Thomas Toyoyta of Joliet holds customer experience as a #1 priority. I will recommend Thomas Toyota of Joliet! More
I JUST WANT TO THANK ALL THE STAFF AT THOMAS TOYOTA FOR A GREAT EXPIERENCE,I WILL RECOMMEND THIS DEALERSHIP TO ANYONE.EVERYONE I TALKED TO EXPLAINED ALL ASPECTS OF VEHICLE AND WERE VERY PROFESSIONAL.ONCE AGA GREAT EXPIERENCE,I WILL RECOMMEND THIS DEALERSHIP TO ANYONE.EVERYONE I TALKED TO EXPLAINED ALL ASPECTS OF VEHICLE AND WERE VERY PROFESSIONAL.ONCE AGAIN YOU HAVE A LOYAL TOYOTA CUSTOMER! More
The salesman tried to sell me the car that I didn't want. The car that was listed and that I was interested in wasn't there. Marco was friendly in the beginning, but when I made it clear that the car that he The car that was listed and that I was interested in wasn't there. Marco was friendly in the beginning, but when I made it clear that the car that he was trying to talk me into was out of my budget, he walked away on me. Very rude and unprofessional. More
I went there to get the oil change, car cleaned and I was treat with the upmost respect. They listen to my concerns and were honest and very helpful and answered all my questions. Thank you very much. treat with the upmost respect. They listen to my concerns and were honest and very helpful and answered all my questions. Thank you very much. More
Outstanding service and professional sales team. This dealer will give you a fair price on new or used vehicles and does not low ball your trade. I have bought a number of vehicles from this dealer over dealer will give you a fair price on new or used vehicles and does not low ball your trade. I have bought a number of vehicles from this dealer over the years and have found it to be one of the best. Save time and money by visiting this dealer first . . . you won't be dissapointed. More
great deal at a no haggle price,no nonsense, very customer friendly and very informative with all my questions,they even put the new car on the rack so I could check out the underside and answered al customer friendly and very informative with all my questions,they even put the new car on the rack so I could check out the underside and answered all tech questions about the fluids and service. I will be back for my next new car. More
I was in love with the customer service they give me and my son as well Quality of the work they did to make the sale and all the employee was friendly and look very happy to be working at Thomas Toyota my son as well Quality of the work they did to make the sale and all the employee was friendly and look very happy to be working at Thomas Toyota Thanks to all the employee that help me out that day and will be send family and friends out to Thomas MOTORS OF JOLIET More