Romeoville Toyota

The customer follow up for satisfaction is outstanding. Thomas Toyota of Joliet has a dedicated person to contact the customer to ensure everything was an excellent experience(Customer Relations Manager). Thomas Toyota of Joliet has a dedicated person to contact the customer to ensure everything was an excellent experience(Customer Relations Manager). If it was just a good experience Thomas Toyota will do what they can to change it to an excellent experience. They changed my mind from a good experience to excellent experience with their customer follow up procedure and proved to me that Thomas Toyoyta of Joliet holds customer experience as a #1 priority. I will recommend Thomas Toyota of Joliet! More

I JUST WANT TO THANK ALL THE STAFF AT THOMAS TOYOTA FOR A GREAT EXPIERENCE,I WILL RECOMMEND THIS DEALERSHIP TO ANYONE.EVERYONE I TALKED TO EXPLAINED ALL ASPECTS OF VEHICLE AND WERE VERY PROFESSIONAL.ONCE AGA GREAT EXPIERENCE,I WILL RECOMMEND THIS DEALERSHIP TO ANYONE.EVERYONE I TALKED TO EXPLAINED ALL ASPECTS OF VEHICLE AND WERE VERY PROFESSIONAL.ONCE AGAIN YOU HAVE A LOYAL TOYOTA CUSTOMER! More

I went there to get the oil change, car cleaned and I was treat with the upmost respect. They listen to my concerns and were honest and very helpful and answered all my questions. Thank you very much. treat with the upmost respect. They listen to my concerns and were honest and very helpful and answered all my questions. Thank you very much. More

Outstanding service and professional sales team. This dealer will give you a fair price on new or used vehicles and does not low ball your trade. I have bought a number of vehicles from this dealer over dealer will give you a fair price on new or used vehicles and does not low ball your trade. I have bought a number of vehicles from this dealer over the years and have found it to be one of the best. Save time and money by visiting this dealer first . . . you won't be dissapointed. More

great deal at a no haggle price,no nonsense, very customer friendly and very informative with all my questions,they even put the new car on the rack so I could check out the underside and answered al customer friendly and very informative with all my questions,they even put the new car on the rack so I could check out the underside and answered all tech questions about the fluids and service. I will be back for my next new car. More

I was in love with the customer service they give me and my son as well Quality of the work they did to make the sale and all the employee was friendly and look very happy to be working at Thomas Toyota my son as well Quality of the work they did to make the sale and all the employee was friendly and look very happy to be working at Thomas Toyota Thanks to all the employee that help me out that day and will be send family and friends out to Thomas MOTORS OF JOLIET More

Marco was really responsive to us. When we arrived for our appointment, he had the car we were interested in prepped and ready for us to test drive. Throughout the entire experience he was very professio our appointment, he had the car we were interested in prepped and ready for us to test drive. Throughout the entire experience he was very professional. He never pressured us to buy the car, and he was helpful in answering our questions. Most importantly, the dealership had misplaced the second key to our car, and getting a new one made would have cost $180. We kept in contact with Marco, and he kept looking until the key finally turned up a month later. It was great that even after he made the sale, he still kept us in mind. More

We got to meet at least five people, and all of them were friendly and seemed to enjoy what they were doing. They tried to get the best deal for themselves, and we needed to go back and forth several times friendly and seemed to enjoy what they were doing. They tried to get the best deal for themselves, and we needed to go back and forth several times to agree on the value of the trade-in and the price of the new car, but they kept trying to work with us and kept their spirits up and maintained their friendliness. I never got the feeling they were trying to do anything other than their jobs, I never felt the need to get defensive and never once felt like they were trying to rip us off. This was altogether a positive experience, and special kudos to Nathan, who works as hard as anyone I have ever seen, and to Jermaine, who took one look at me and knew that I REALLY wanted a red car, even though I had been insisting on blue or gold - the result being that I ended up with a car I LOVE the same day, rather than getting one I might regret after waiting for it to have to come in. Jim Knizek has an outstanding sense of humor - love his wit - and a special hello to the tall guy who put out all the balloons - we didn't get to work with you, but you were friendly too. Thanks to you all. I will be back in four years. More

I had a very positive experience when I purchased a new car at Thomas Motors of Joliet. What I liked most is that I did not feel pressured by anyone during the sales negotiation. Scott was friendly and an car at Thomas Motors of Joliet. What I liked most is that I did not feel pressured by anyone during the sales negotiation. Scott was friendly and answered all of my questions. I appreciated all the information Jermaine provided me about my new car. More