We were looking for a new Sorrento and stopped into Ron Bouchard since they are near our home. Things started out okay, but they are in the category of dealership who insists on collecting all of your information and putting in their system before you can take a test drive. this took a long time, but we were finally on our way. During the test drive they were going to look at our trade. Once back from the drive, things went dramatically downhill. Their web page advertised up to $9K in discounts, but somehow we could only access about $4K if that. Then, they offered an insulting number for our low-miles, late-model trade. We wen to leave and at first the sales manager would not give our car key back, so my wife literally had to wrest it from his hand. Any possible sale was over at that point, but these two followed us out to the parking lot to further badger us into making an unpalatable deal. This dealership needs to move into the 21st century. The days of false advertising, bait-and-switch, and waiting at the salesperson's desk while he repeatedly runs-off to talk to his manager, should have ended in the 80's. Evidently, there are still a few holdouts. These folks will never get any business from me.