Ron Bouchard's Nissan

Made me feel welcomed, comfortable and confident in my decision of the car and payments. I recommend Carlos Gonzalez if any one nds help or has questions. decision of the car and payments. I recommend Carlos Gonzalez if any one nds help or has questions. More

I was served by Ryan,very friendly and helpful,and we found the car I needed at the right price.Thanks for making it easy. found the car I needed at the right price.Thanks for making it easy. More

I really love the Cube model. Everyone was so friendly and helpful especially Ryan and Mr. Giguere (finance manager). The process was very quick and efficient. I was impressed how little I had to do whi and helpful especially Ryan and Mr. Giguere (finance manager). The process was very quick and efficient. I was impressed how little I had to do while the staff did all the running around for me. I had only 2 things to do. I had to obtain the fax number from my insurance company for Ryan and watch TV while all the magic happened behind the scenes. I did not trade my older car in and Ryan drove to my house while I drove my old car to just drop it off. That way I was able to drive away in my new Cube without the worry of having a friend come to help me leave with both cars. That is just superior service excellence and I was impressed. The education of how the bells and whistles worked in my new Cube proved very helpful once I took ownership and drove off the lot. I certainly did not catch the names of all the employees working with other customers that day, but I will say that the service excellence was very obvious both in the show room and with the service area where I was watching TV. That is just how this Nissan dealership operates with smiling, warm, knowledgeable, friendly and professional staff. It was rather busy with employees bustling around the showroom and service area yet no one was waiting. The employees were engaged with all the customers. The most important part of this experience was the honest communication between myself and Ryan and Mr. Giguere. Mr. Giguere found me a favorable rate for the loan. I appreciated that very much. Ryan said give me 5 minutes to do this task and in less than 5 minutes he returned. He even thanked me for my patience. His efficiency and keeping his promise did not go unnoticed. The overall experience was very positive for me. I did help myself to something to drink and used the facilities while waiting, both of which we very well maintained. I believe in something I refer to a MOMENT OF TRUTH. It is any point when a customer forms an opinion about the product or service. The MOT - moment of truth was extremely positive. I too work in a service industry and can tell you that Ron Bouchard's Nissan is doing all things right. Thank you Ryan for helping me find a great car and for the great professional service. I can't wait to tell everyone I know about my new car and the experience of purchasing it. Well done !! More

They allways treat me great with my Nissan .. I now bring them all the vehicles my family owns..there prices are very fair. Thank you them all the vehicles my family owns..there prices are very fair. Thank you More

This was my first experience at Ron Bouchards and I must say was a very positive one.They actually have a porter who greated me (amazing). That is what started this exceptional experience. Kudos to Ron Bouc say was a very positive one.They actually have a porter who greated me (amazing). That is what started this exceptional experience. Kudos to Ron Bouchards More

I have been looking for a white nissan maxima sv for a long time now that was fully loaded that was reasonably priced. I traveled an hour to get here and it was worth the trip. They were very friendly and long time now that was fully loaded that was reasonably priced. I traveled an hour to get here and it was worth the trip. They were very friendly and worked with me on the price that I was looking for. I can honestly say that this was the best dealership I have ever dealt with, they were honest and willing to work with you and were not just trying to make a quick buck. I would definitely go back there if I were ever to buy another nissan in the future. I absolutely love my car!!!! More

Went in for Oil change per lease agreement for my 2012 Nissan Rogue. Two days later I brought my vehicle for inspection sticker that was due to service station near my home. I was called into bay area Nissan Rogue. Two days later I brought my vehicle for inspection sticker that was due to service station near my home. I was called into bay area and showed that windshield washer fluid was bone dry and hadn't been filled much less topped off. Then was presented with a dirty oil filter. I had to pay for another oil change even though Ron Bouchard Nissan was supposed to do the service two days earlier. Manager Al was rude and basically told me had to be wrong although I have clear proof. Do not trust RON BOUCHARD Nissan in Lancaster, Mass . The sales experience was awful too. Nice looking dealership but they make you pay top rates and the treatment is horrible. More

Nice looking dealership. But they want all your money to pay for it. Don't waste your time. Gave me an insulting offer for my car and wouldn't budge on theirs. Made up a lot of excuses. pay for it. Don't waste your time. Gave me an insulting offer for my car and wouldn't budge on theirs. Made up a lot of excuses. More

Brian was very helpful and friendly. He did a great job showing us different vechicles on the lot. He answered every question I had about the vechicle I purchased. showing us different vechicles on the lot. He answered every question I had about the vechicle I purchased. More

I have to be honest, when I started my search at Ron Bouchard's Nissan, I was pretty upset with the service that I received. I was initially partnered with a sales person who within the first five minut Bouchard's Nissan, I was pretty upset with the service that I received. I was initially partnered with a sales person who within the first five minutes had to hand us off to work with another sale that had been in earlier. I understood, but I was placed with a guy named Steven Silvera. He was terrible. He didn't even seem like he wanted to sell me a car. Or perhaps he didn't see me as someone who planned to buy. He showed us a Nissa Versa first. He opened the car, we sat in it. Just took a look at the car... he never asked if I wanted to test drive it, and didn't even tell me anything ABOUT the car. Then we went to look over at the Honda Fit, since the dealership has multiple brands, and the Honda and Nissan store are right next to each other. Because he was a Nissan/Kia salesperson he didn't know ANYTHING about the Honda. Instead of just saying "I don't know but I will find out" or getting someone who DID know and bringing them into the sale, he kept making things up and contradicting himself. We walked up to a car that I liked, and he had a key for a different color. I told him I wanted to test drive the car I walked up to, and he said "But I have a car for the silver one... it's practically the same thing." I had to tell him, "NO I want to drive this one." I had done research on the car before I showed up so I knew enough about it, and I really enjoyed driving the car. When we went back to the Nissan show room, I was pretty sure that I may want to purchase the Honda I had driven, but it would all depend on price and what the trade in value of my car was. We did a trade in value and I was given the number-- $2000.00. All of the sudden, some random guy, that I still don't know the name of, shows up, and practically starts the last 1.5 hours over again and randomly tries to get me to lease a Rouge.... I told him I didn't want to lease.... he continued to push it. I continued to tell him I did NOT want to lease I didn't care what he had to say about it. Finally once he stopped talking about leasing the Rouge, he asked me what it would take to get me to buy today. He said if he could get me 3k for my trade in, a 250$/month payment and a below 2.9% interest rate would I do it? I said I needed to talk to my mom and figure out my insurance first. Finally once we had decided we would do it the sales manager came out and told me he couldn't do that. Eventually said 259 would be the lowest he could go. We went outside and test drove the car again on the high way. We came back and Steven went to talk to the sales manager again and came back and said "The lowest we can go is 250/month" which I was happy with so I decided to fill out my credit application. At this point Steven still had not been very helpful. I asked what kind of rear breaks the car had. He said disk... i said "Oh I guess thats ok. My car has drums I was hoping I'd find one with drums." He replied, "Oh yeah it has drums it has drums." Which made me kind of uneasy. I asked if it had automatic lights, he said yes, when it didn't. When we went to fill out the credit app, he comes back and tells me that he can't put it through today because the banks are closed and they were closing. I told him that I wanted it back and I would bring it with me the next day. I asked if he would be there, he said yes. I asked how long the offer of 250/month would be good for. He said he could only guarantee until the next day. We showed up the next day right when the dealer opened. I walked in and told them who I was looking for. They said it was Stevens day off. When we were greeted by the sales manager he tried telling me the best he could do was 263/month. I was pretty upset about this because I had been ready to buy the car, and I had been told 250 by steven the day before. After a bit of confrontation, and calming down, Jason (the sales manager) and I talked a bit. I told him how upset I had been with working with Steven, and everything that had happened... that I felt like he didn't WANT me to buy the car etc. Jason was VERY helpful and got us with a certified Honda salesman named Richard Lyons. Richard is AWESOME. He was SO knowledgable and thorough. Together both Jason and Richard were able to get me the 250/month payment and an interest rate even lower than what they said (2.5%). Jason seemed concerned with me being happy with my purchase and Richard was even better at making sure I knew everything I needed to, to be happy as well. After I made the purchase, Richard remember everything he had promised (The TPMS light had needed programming and he made sure that was done asap even though I forgot), he also had me go home with the gas that had been in the car and when I came back for my inspection made sure I got a free full tank of gas. He made sure my cargo cover (that we purchased as an accessory) was installed, and walked me through EVERYTHING from setting up my iPhone on the iPod cable in the car, to setting the clock, to how the seats fold up and down. He also walked me through what I would do when I came in for service at the dealership and made sure I knew where to go and what to ask for. I will definitely do work again with Richard, and Jason. I just advise that if you get stuck with Steven to ask for another salesperson. He was absolutely terrible. But definitely go to Richard, he was awesommmme. We may be purchasing a Honda within the next few months and will make sure to do work with him. Also we worked with a lady from the internet sales named Anna... and she was great too. Super friendly. And don't be afraid if you are having crappy sales service to ask for someone new. I wish I had the day before because I think it would have changed the whole experience. Soooo happy with my purchase... hopefully over the next 5 years (the length of my warranty) I will be just as happy as I am today. :) More