Ron Bouchard's Nissan

Went in on 12/09/10 for a noise diagnosis from the engine Nissan Altima 3.5SE 2006. I informed them that I had just returned to the area and needed to find a good dealer to perform service. While in the ba Nissan Altima 3.5SE 2006. I informed them that I had just returned to the area and needed to find a good dealer to perform service. While in the bay I noticed I had a low rear tire, subsequently saw a nail in the tread. They said no problem $15 for repair. I authorized 1/2hr for diagnosis of noise and added tire repair as well as checking pressures. I went to check the lot for potential new vehicles. While outside I heard the car (the noise is that distinct) and then saw it take off up the road at my est of 40-45mph (speed limit is 25 - thickly settled) this was on the low tire as well. I turned and headed back to the service area to ask what the hell they were doing and saw the car come back into the lot and I decided I would ask the tech if he even knew about the tire. They were more concerned about me being in the service area that any problems I had seen. So I walk up to the new nissan area and look at some new 'taller' vehicles, the roads are rough and the car drags from time to time. I had a salesman (forget the name) come out and wanted to know if I wanted a test drive or to know about any great offers they had. I said no, I would never buy a car their based on what I had just seen in their service area. He said there was nothing he could do but to tell the service manager - I'll call tomorrow. So I get the car back after one hour and twenty minutes, bad timing chain $1440; tire it fine no leaks the nail didn't penetrate but we dismounted and cleaned the rim and put a new valve stem in. Asked if I wanted to sked a timing chain repair - NO, are you nuts was the look he got back, he also asked if I wanted a car wash - it's going to be 4 degrees tonight, great idea.....I declined. I go out to get the car and notice all the dirt and grease he took off the mating surface was nicely applied to surface of the wheel - what a mess. In fairness only got billed the $45 for the diagnosis. I'll check the tire tomorrow AM and see if it gets low again with no hole, as for the timing chain I'll bring it to Keene, Nashua, or the local guy if he can do it. I specified a potential new customer, and I get treated like this? Also it has been my experience if you can't see the service bays, AVOID AT ALL COSTS. I've driven 750,000 miles in the past 15 years and know what auto service is and isn't. More

Upon meeting sales rep. Bob Brachel we said to him, "We have been to several dealers and looked at many vehicles, now tell us why we should consider this Nissan Frontier?". Bob proceded to walk us through have been to several dealers and looked at many vehicles, now tell us why we should consider this Nissan Frontier?". Bob proceded to walk us through all the feature of the truck and suggested we take it for a ride. Then Jason Testagrossa set out to find us exactly the truck we wanted. We now are the proud owners of a new Nissan Frontier. At Ron Bouchard's we were treated honestly, fairly, and we were very satisfied with the whole experience. The customers needs really do come first. I would recommend Bob and Jason if you are considering a new Nissan, and Ron Bouchard's Auto Store will be our first stop when purchasing our next vehicle. More

This dealer would not stand up for what was promised. We even signed all the necessary papers. Next receiving a call that the deal would not be acceptable. We were to come up with substantially more money even signed all the necessary papers. Next receiving a call that the deal would not be acceptable. We were to come up with substantially more money. This all happened with their miscommunication between the service department and sales department heads. One said "informed with all the details" and the other said "the critical information was not given". John would not honor what we did (signing) in good faith the night before. We were stunned with their poor business practice of not standing behind their word or their mistakes. Needless to say we were disappointed and angry with the way we were treated. We have done business with them for two decades especially with prior purchases and services. We have been quite pleased with their service department. But sales should be as good as the service department. We will look for a different dealer to do our future business with even if we have to drive further. More