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Ron Carter Ford Alvin

Alvin, TX

Overview
Employees
Reviews
Vehicles
4.3
397 Reviews
Welcome to the All New Ron Carter. We are under new management, with a new attitude and a new way of doing business that puts our customers first!!
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3005 FM 528 Rd

Alvin, TX

77511

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Showing 397 reviews

December 05, 2023

Very helpful Helped me find the truck I wanted and being patient and understanding in the process More

by Tearhart2518
Recommend Dealer
Yes
Employees Worked With
Mike Henderson
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Dec 11, 2023 -

Ron Carter Ford Alvin responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team was able to assist you in finding the truck you wanted. We strive to provide a patient and understanding experience for our customers, and it's rewarding to know we achieved that for you. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.

Helpful
December 03, 2023

It was over a week and no one call be me about my truck. i left messages with service. No callback either. I drove up to service to get an answer. Finally received answer on the repairs needed on my truck. More

by melsner760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female at service desk
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Jan 08, 2024 -

Ron Carter Ford Alvin responded

We sincerely apologize for the delay in addressing your concerns and the inconvenience you experienced in trying to reach our service department. Your feedback is crucial, and we appreciate you bringing this to our attention. We understand how frustrating it can be to wait for a response and we're sorry for any frustration caused. We will be addressing this matter internally to ensure that communication channels are improved, and our customers receive the prompt and attentive service they deserve. If there's anything else we can do to make things right or if you have any additional feedback, please feel free to reach out. We value your business and the opportunity to make improvements based on your experience. Thank you for your patience and understanding.

Helpful
December 01, 2023

Slow poor overall. douglas Thompson is good. Otherwise very disappointed with entire complex. Communication poor More

by Jcovington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Thompson
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Helpful
November 30, 2023

Very bad service. Highly unprofessional staff. Don't have enough technical know how. Hit and miss. Fix things that don't need to show something was done to vehicle More

by Amir raza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomson
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Helpful
November 29, 2023

My car was done is a reasonable amount of time and the team was super helpful and responsive More

by ckristas
Recommend Dealer
Yes
Employees Worked With
Wayne lominac
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Dec 11, 2023 -

Ron Carter Ford Alvin responded

We appreciate you taking the time to leave a positive review! It's fantastic to hear that your car was serviced in a reasonable amount of time, and we're delighted that our team was able to assist you effectively. Customer satisfaction is our top priority, and we're always here to provide helpful and responsive service. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
November 29, 2023

Fantastic Everyone was very helpful and efficient. No games or sleazy sales tactics. Just business. More

by whatleyaaron91
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Dec 11, 2023 -

Ron Carter Ford Alvin responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our team helpful and efficient. At Ron Carter Ford, we take pride in providing a transparent and straightforward experience without any games or sleazy sales tactics. We appreciate your trust in us, and if you ever have any more feedback or need assistance in the future, feel free to reach out. We look forward to serving you again!

Helpful
November 28, 2023

No communication. Lost my truck for a week. Then they found it. All I got was excuses how they couldn't help me. One was complaining about how she prepared for a meeti More

by ggdadof3
Recommend Dealer
No
Employees Worked With
Service reps
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Dec 09, 2023 -

Ron Carter Ford Alvin responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. Your feedback is taken very seriously, and we understand the importance of effective communication and timely service. We're genuinely sorry for the challenges you faced, and we acknowledge the lack of clear communication. Your experience does not align with our standards, and we are committed to addressing and rectifying the issues you've highlighted. We would appreciate the opportunity to discuss this further with you and explore how we can make amends. Please reach out to our customer service team at 281-331-8111, so we can better understand the specifics of your situation and work towards a resolution. We value your feedback and hope to have the chance to regain your trust in the future.

Helpful
November 28, 2023

They are professionals they have shuttle bus service and there are no long waiting hours or days to get the car serviced. More

by Adriana Mach-e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Dec 09, 2023 -

Ron Carter Ford Alvin responded

Thank you for taking the time to share your experience! We appreciate your kind words and are pleased to hear that you found our service to be professional and efficient. Our shuttle bus service is designed to make the experience more convenient for our customers, and we're glad to know it has met your expectations. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you again.

Helpful
November 27, 2023

This time I was in and out in a timely manner. Was greeted with great enthusiasm and was treated with kindness More

by KGILLS8
Recommend Dealer
Yes
Employees Worked With
Daphne Deason
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Nov 28, 2023 -

Ron Carter Ford Alvin responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that your recent visit was quick and efficient, and that you felt warmly welcomed by our team. Providing excellent service and a positive atmosphere is our priority, and we're delighted to know that you experienced just that. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.

Helpful
November 27, 2023

The salesman was willing to consider and work up multiple options for me to consider. When I made my selection, they provided electronic documents for my signature. They even delivered it more than 200 miles More

by LongDistance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Ron Carter Ford Alvin responded

Thank you for taking the time to share your experience with us. We appreciate your positive feedback regarding the sales process, from considering multiple options to the convenience of electronic document handling and the delivery of your vehicle over 200 miles. We sincerely apologize for the oversight regarding the missing key, spare, jack, and lug wrench. This falls short of our commitment to delivering a complete and satisfactory experience. Please be assured that we take this matter seriously, and the necessary items are on order to be promptly delivered to you. If there's anything else we can assist you with or if you have any additional concerns, please feel free to reach out. We value your business and appreciate your understanding. Thank you for bringing this to our attention, and we look forward to making things right for you.

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