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Ron Hibbard Toyota - Service Center

4.7

146 Lifetime Service Reviews

1435 Nashville Pike, Gallatin, Tennessee 37066

146 Reviews of Ron Hibbard Toyota - Service Center

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October 12, 2017

"Service for a Lexus RX 400H"

- MickeyT

Did you know that you can have your Lexus serviced at a Toyota Service Center? For the past year I have been having my 2007 Lexus Hybrid serviced by Ron Hibbard Toyota and I couldn't be happier. Not only am I saving time by not having to drive downtown, but the people at Ron Hibbard treat me as a person and not as another job. I'm very pleased with the quality of service that I get there and I highly recommend all Lexus owners in the area to consider having their service calls done there too.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carl Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jordan Clay
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 06, 2017

"Will not use anyone but Ron Hibbard"

- Tundra723

I had been going to another Toyota dealership. They told me that my 14' Tundra needed front and rear brakes. The price they gave me was hefty. I decided to wait. I took my truck to Ron Hibbard because they gave me a price for the same service for $100 less. As it turns out, I didn't even need brakes, the pads still had greater than 50%. Instead, I got my rotors turned due to a little vibration on the front. Needless to say I will never go back to anyone else but Ron Hibbard.

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Recommend Dealer
Yes
Employees Worked With
Carl Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 05, 2017

"Never Again"

- Todd1

Scheduled a water pump and belt replacement and repair a 6” ground wire for 10:30am. I arrived at 10:15am. My car was inspected and I was told the water pump was bad. I was told the price to replace the water pump and drive belts would cost $515.00 (before taxes). If They had to order the ground wire it would be $15.00, but they would try a cheaper route from a local auto parts store. I was told the repair would take 2 - 2.5 hours. And they would provide a courtesy car wash. The job took 4 hours and 15 minutes. I had to ask for my car twice, because I had to take my daughter to the doctor. The excuse Carl gave me for the extra time for the job was the mechanic eats lunch from 12 to 1 and sometimes it’s takes a long time to bleed a cooling system. Factoring the mechanic’s lunch hour, we’re still at 3 hours plus. Bleeding a coolant system is not that difficult. My car was not washed. No one had to courtesy to tell me why it was going to take longer than what they originally told me. They knew how to contact me. I sat in the waiting room, except for when I walked to Subway for lunch (45 minutes). Before I left for lunch, I made sure they had my cell phone number. The total bill $633.03. I still do not fully understand (even with taxes) how it go to be that high. The ground wire they told me would be cheaper than the dealership wire turned out to cost me $34.00, instead of $15.00. Explain that one to me Mr Hibbard.

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Recommend Dealer
No
Employees Worked With
Carl Anderson
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 19, 2017 -

Ron Hibbard Toyota responded

We appreciate the time it took for you to write this review, and we understand that we made a few mistakes. We underestimated the time it would take, neglected to keep you informed about what was going on, neglected to explain the charges thoroughly and were not able to wash your car in that time frame, and for these things we are very sorry. We reached out and reviewed the charges with you and attempted to show our appreciation for you as a customer and for your time lost, we have made the offer of a $100 service credit and a full detail on your vehicle, which is a $130 value. Unfortunately up to this point, you have not accepted that offer. Therefore, we just wanted to make sure that you had this offer in writing. We would like to wrap this situation up in the next 15 days. Please give us a call at 615-230-9000 and ask for our service manager, Jeff Gautsche.

October 03, 2017

"Great Service Dept."

- WWORL

I was having an issue with the radio retaining the bass/midrange/treble levels. I took my Highlander in to another dealership to have them look at it in March. From there it was almost every week for them to try something else. They kept my car for a solid week twice. They also kept it for two weekends. I showed them where I contacted the manufacturer of JBL and he emailed me saying it was a known problem and JBL set up an exchange program to correct this issue with the bad amplifier. They refused to contact him or JBL and said we would need to wait another month or two for their regional service rep to come in town. --- So after waiting all this time, my warranty company told me to take it to RON HIBBARD dealership. I went and they inspected the issue within one hour. They ordered another amplifier and I went back a couple of weeks later to have installed. It took less than two hours! . Jeff the service manager was awesome to work with. It was great to have advisers listen to what you are saying.

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Recommend Dealer
Yes
Employees Worked With
Jeff Gautsche
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 22, 2017

"Incredible Experience"

- John

I feel very fortunate, as a new resident, to find a dealership that puts the customer's needs first. Carl makes you feel like that you are part of his family and that he wants to (and does) take of the issue with your vehicle as if it was his own vehicle. I can't say enough good things about Carl and the Ron Hibbard dealership. I will continue to return to them for service. On my last visit, I also looked at a new vehicle with Jason Hargrove. Jason is very knowledgeable, patient and not overbearing or pushy. I will return to get with Jason when I decide to purchase my next car.

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Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carl Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 18, 2017

"Service of my 2007 4 Runner and the trade of my 2007 to 2017"

- BeeboopingB

I went for service on my 2007 Toyota 4 Runner that had 157,500. When I went into service area. I asked Carl Anderson whose 4 Runner that was setting outside, he said it was a new one. I went to look at it and proceed to see Ron Hibbard and owner of the Dealership. Ron and I talked and I decided to trade for the 2017. Ron Hibbard and Wayne Hobdy have taken good care of me. Wayne Hobdy showed me all the features of the 2017 4 Runner. I have driven the new Vehicle for 14 days and so far I am in love with it. I dove my other 2007 4 Runner and was always happy with that vechicle also. It was purchased from Ron Hibbard Dealership. Betty Storment

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Hobdy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carl Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Wayne Hobdy and Ron Hibbard
September 15, 2017

"Go the extra miles"

- MI buyer

I drove from Michigan to have my recall part corrected even though I work accross the street from my local dealer. Will come here first if possible!

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Recommend Dealer
Yes
Employees Worked With
Carl Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 01, 2017

"Very competent service dept"

- swoods

I have used RH Toyota service department for 2 years now and have been treated well each time that I have been in. They are friendly and reasonable. I do recommend.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carl Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 28, 2017

"Service Department"

- Toyotaman

I just moved to the Gallatin area and own two Toyotas. I needed an oil change and looked up the closest dealership. Ron Hibbard Toyota was not even a mile from my new home. I also noticed that they were running an on-line special for a Synthetic oil change and tire rotation. I called the dealership to inquire about pricing on a regular oil change and to set up an appointment. The lady who answered the phone in service had no idea about the special and wasn't very friendly. Her attitude made me a little uneasy about doing business with them but as a long time Toyota owner I am used to dealing with dealerships for repairs and I wanted to establish a relationship with a local dealership. I set the appointment and decided have the Special. Because of the less than friendly lady on the phone I marked all tires before I dropped the car off. They said they would call when it was ready. They didnt call for hours and when I finally called they said it was ready go. When I went to pay they had forgotten to apply the Special even though I had printed it out and they attached it to my paperwork. They honored the price, I paid and went to find my car ( my old dealership in Florida had the car ready and waiting for me) . The car was out on the lot and I checked the tires, not rotated! I went and asked to speak with the owner. He was not available but the general manager called service and had the tires rotated. When he asked the guy in service why he didnt do it his answer wasn't even I forgot, it was how did he know they were not done.Funny this is, they were not even that surprised or shocked or even that apologetic. I cannot recommend this dealership or go back again. I will drive to Nashville for my car repairs in the future.

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Recommend Dealer
No
Aug 31, 2017 -

Ron Hibbard Toyota responded

We appreciate you bringing this to our attention as we cannot fix an issue if we do not know it exists. Proper training has since been accomplished and will continue to be a focal point in the services we provide to our customers. After your conversation with our Service Manager, Jeff, we have confidence that this issue is resolved and we look forward to seeing you again in the future.

August 26, 2017

"Carl is amazing"

- JOHN PATRICK SHORTER

Carl, my Service Adviser at Ron Hibbard Toyota went above and beyond his role in assisting me with my vehicle. A month ago, I was involved in an accident where the front end of my vehicle was badly damaged. I contacted my insurance company, they arranged for a tow truck and towed my vehicle to ABRA on Charlotte Ave. My customer service point person of ABRA tried to nickel and dime me to death on anything related to my car, she also informed me that I needed a new battery as my battery had died and was badly corroded. I was able to receive my car at my girlfriend's house who lives in Gallatin and headed to Autozone to retrieve a new battery. After installing my new battery, the exhaust fan would not turn off so I contacted ABRA to tell them I was having issues with my vehicle and was told that the issues were not related to the accident and I would need to have a diagnostic run on my battery. Instead of taking my vehicle to ABRA, I took it immediately to your dealership, where I met Carl. Carl was fantastic! He identified the issue, identified that it was not correctly fixed from the accident, contacted ABRA and even showed the GM at ABRA the issue. ABRA was trying not to cover the cost of fixing the wiring and tried to find anything they could to not make it right. I felt that Carl had my best interest at heart and made it right by properly identifying the issue and quickly getting it corrected and knew that the issue was with ABRA's not properly repairing the damage from the accident.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carl Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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