Carl, my Service Adviser at Ron Hibbard Toyota went above and beyond his role in assisting me with my vehicle. A month ago, I was involved in an accident where the front end of my vehicle was badly damaged. I contacted my insurance company, they arranged for a tow truck and towed my vehicle to ABRA on Charlotte Ave. My customer service point person of ABRA tried to nickel and dime me to death on anything related to my car, she also informed me that I needed a new battery as my battery had died and was badly corroded. I was able to receive my car at my girlfriend's house who lives in Gallatin and headed to Autozone to retrieve a new battery.
After installing my new battery, the exhaust fan would not turn off so I contacted ABRA to tell them I was having issues with my vehicle and was told that the issues were not related to the accident and I would need to have a diagnostic run on my battery. Instead of taking my vehicle to ABRA, I took it immediately to your dealership, where I met Carl.
Carl was fantastic! He identified the issue, identified that it was not correctly fixed from the accident, contacted ABRA and even showed the GM at ABRA the issue. ABRA was trying not to cover the cost of fixing the wiring and tried to find anything they could to not make it right.
I felt that Carl had my best interest at heart and made it right by properly identifying the issue and quickly getting it corrected and knew that the issue was with ABRA's not properly repairing the damage from the accident.