Our battery was going bad on our Rav4, we finally got it started and my wife drove it in to Ron Hubbard Toyota. There was the possibility that we might get a loaner car, but she got there just before closing at 7 pm and there were no loaner cars. We had decided if there were none, she would take an uber or taxi home. But because there were no loaner cars available, Carl drove her home himself. I is about 20 min to our house from the dealership. I don't know where Carl lives, but he sure went "the extra mile" for my wife, and we sure do appreciate it.