Ron Marhofer Buick GMC

I purchased a 2017 GMC Acadia Denali from Ron Marhofer approximately 18 months ago. Looking back, I believe the vehicle was overpriced, and I take responsibility for agreeing to that purchase. What I cann approximately 18 months ago. Looking back, I believe the vehicle was overpriced, and I take responsibility for agreeing to that purchase. What I cannot accept is everything that has happened since. My vehicle has now been in their possession for over a month. During that time, I paid two separate copays for two different issues and parts, yet the original problem was never corrected. I initially reported a delayed start, problems with the vehicle starting, and a key fob that would not consistently lock, unlock, or remotely start the vehicle. After more than a month of repairs, parts being replaced, and money being paid, I was finally told that the actual issue is a corroded wiring harness inside the door. Now the warranty department says it will not cover the repair, and I am being told it will cost approximately $5,600 out of pocket. My question is: Why wasn’t the wiring inside the door inspected sooner when several of my original complaints involved the key fob, locks, remote start, and the vehicle not starting? Why did I pay two copays for repairs that did not resolve the problem? I also contacted GMC for assistance. I was told they would not help cover the repair, but they could offer a customer-service certificate if I purchased a brand-new vehicle. That is not a realistic solution for the average working person—especially after already purchasing a vehicle and a warranty with the expectation of having protection when something went wrong. I am extremely disappointed with how this has been handled by Ron Marhofer, the warranty provider, and GMC. I purchased the additional warranty because I was encouraged to believe it would protect me from situations like this. Instead, I have been without my vehicle for over a month, paid multiple copays, and am now facing an approximately $5,600 repair bill for an issue I had no control over. Based on my experience, I cannot recommend purchasing a vehicle or warranty through Ron Marhofer. Please ask detailed questions, read every exclusion in the warranty, and understand exactly what will and will not be covered before signing anything. More

They was really good, but they didn't give incentives for My registration, yet they did good My registration, yet they did good More

I did a build n price off gmc website and Ron Marhofer in Canton popped up matching the majority of the features I was looking for in a new truck. Plus they had the best discounts within 100mi radius. The Canton popped up matching the majority of the features I was looking for in a new truck. Plus they had the best discounts within 100mi radius. The sales consultant I worked with was Steve Richards. He had very calm, no pressure attitude, something I havent experienced at previous dealerships in the past. He answered all my questions and concerns which made the purchasing experience feel like a breeze. He was there every step of the way even after the initial purchase ensuring I knew how to navigate all the options on my new truck. He followed up a week later asking if I had any issues or concerns, dont hesitate to reach out to him. He is very customer focused and was a pleasure to work with. If you decide to visit this dealership, I'd highly recommend asking to work with him. More

Trusted service , fast and efficient. Dealership is close and easily accessible. Employees very efficient and helpful Dealership is close and easily accessible. Employees very efficient and helpful More

TERRIBLE TREATMENT and they really don’t care. I made a deal on a 2024 GMC Sierra 2500 HD on Saturday afternoon. I had an appointment at 10 AM the following Monday to trade in my truck and do the I made a deal on a 2024 GMC Sierra 2500 HD on Saturday afternoon. I had an appointment at 10 AM the following Monday to trade in my truck and do the paperwork on the new truck completing the transaction. The truck was sold before I got there after I had made a deal with Joanna on Saturday. Joanna even mentioned to me that it happens more often than you would think. LIVID! More

Salesperson was great. Joanna was knowledgeable and efficient during the process. I am completely satisfied with her work. Joanna was knowledgeable and efficient during the process. I am completely satisfied with her work. More