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Ron Marhofer Buick GMC
North Canton, OH
46 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 46 reviews
February 02, 2019
No place to buy a used vehicle. BUYER BEWARE!!! I didn't think I would have much of a problem with trading in my loaded 2010 Buick Enclave for a slightly smaller, well equipped 2015 Equinox LTZ. I w I didn't think I would have much of a problem with trading in my loaded 2010 Buick Enclave for a slightly smaller, well equipped 2015 Equinox LTZ. I was a returning customer, having bought my last 2 vehicles there. I have an excellent credit score. I wasn't "looking", I wanted to buy that car. It had everything I wanted, right color, right options, all I need the dealer to do was give me a fair trade for my Enclave and sell me the Equinox at a fair price. Apparently that was,too much to ask for. My salesman John, was very nice and showed me the Equinox and 2 other similar vehicles and let me test drive them. The problems started when John called the sales manager Scott Marhofer over to appraise my Enclave. After a brief test drive and a trip in to the service garage John comes back and says my car has a bad sway bar and the transmission shifts rough. The cost to fix the sway bar would be around $300 and if they had to replace the transmission that vould cost up to $3000.00. Scott offered me just $3000.00 for my trade in. I was shocked. Now I'm a nurse in my early 60's and not a mechanic but I have owned the Equinox for 5 years and the car runs as good now as the day I bought it. The transmission does not shift rough and I don't know about sway bars but the car runs and drives fine so I can't imagine it to be a serious problem. I felt like I was being disrespected as a woman and that Scott was trying to take advantage of me. I told him I thought his assessment of my cars transmission was wrong and that his offer was unacceptable and left. I called Scott the following day and told him I felt disrespected and that he tried to trick me with a low-ball trade-in price. I told him I was upset at being treated that way especially being a repeat customer. Scott called me later, appollogized saying he was new to this dealership, and raised my trade-in value by $2500.00. With the trade-in value more in line with the average I decided to look at the Equinox again but this time I wanted to take along a guy that could look over the car and help me get the best price. Boy am I glad I did. Within just a few minutes of them bringing in the car so we could look it over my friend saw x that the tires and the brakes needed to be replaced. At first the salesman John tried to say that my friend was wrong but when they rechecked the tires they realized he was right. We tried for over an hour to get Scott to either replace the tires and brakes at their expense or discount the cost of the car $750.00 and I would have the parts replaced. Scott refused to agree to either option and kept trying to convince us of what a great deal we were getting. We left with a very bad opinion of Scott and the Marhofer brand. Any future purchases will be done at some other dealership. More
by Susiesfriend
Employees Worked With
John, Scott, Anthony
January 23, 2019
Great Experience Tyler was very honest & professional. The whole process went very smoothly. No haggling or stress regarding price. This was my best car buying experi Tyler was very honest & professional. The whole process went very smoothly. No haggling or stress regarding price. This was my best car buying experience yet! More
by Lisa
Employees Worked With
Tyler Jenkins, Charlie
August 19, 2018
Great Experience with Mike Bell Purchased my Terrain from Mile Bell. This was easily my best car buying experience. Went very smoothly with no haggling or stress regarding the price Purchased my Terrain from Mile Bell. This was easily my best car buying experience. Went very smoothly with no haggling or stress regarding the price or vehicle. Mike was awesome to work with. He went above and beyond keeping me informed even after his normal work hours. Few items that couldn't be finished before we picked the car up, were handled quickly & very well by the Service Dept the next week. Thanks to everyone on the Team for a great experience. More
by Terrain
Employees Worked With
Mike Bell, Angela Ingrassia, Kyle
June 16, 2018
Steve Richards has always done me a great job Steve has always got me the best deal we possibly could in the last three vehicles I've done for me and my wife so far. Steve has always got me the best deal we possibly could in the last three vehicles I've done for me and my wife so far. More
by Marc's rides 54
Employees Worked With
Steve Richards
May 10, 2018
Purchase my new Acadia Denali I stopped in to just look around at Ron Marhofer GMC because I wasn't sure what I needed or even wanted. The staff was very pleasant to talk with and I stopped in to just look around at Ron Marhofer GMC because I wasn't sure what I needed or even wanted. The staff was very pleasant to talk with and my sales agent Jim Watt helped to make my experience a pleasant one. There was no high pressure sales tactics and he answered all my question and was very attentive to my needs. He walked me through the process to help me find my dream car! I recommend to anybody looking to purchase a new vehicle not to do so until you visit Ron Marhofer in Canton. Extremely satisfied customer! More
by Burnsey
Employees Worked With
Jim Watt, Lonnie Murdock
May 08, 2018
Great sales and finance people. I drove four hours from Michigan to buy my Chrysler Town and Country and it was exactly as presented in the pictures. Jim Watt was my salesman and he I drove four hours from Michigan to buy my Chrysler Town and Country and it was exactly as presented in the pictures. Jim Watt was my salesman and he was great to work with. The finance person got me lower interest rate than I had found on my own. I definitely would recommend this dealership. More
by Kurt 63
Employees Worked With
Jim Watt
March 03, 2018
Purchased car online - did not physically see My husband and I had a really good experience with the Ron Marhofer dealership and this was mainly contributed to my sales rep Terry Maxson. Terry was My husband and I had a really good experience with the Ron Marhofer dealership and this was mainly contributed to my sales rep Terry Maxson. Terry was very patient with me, responded very quickly and answered all my questions with honesty and integrity. We live approx 14 hours away and found the car online. The car was transported using the company the dealership recommended. The car arrived looking exactly like the pictures on the website. We’ve had the car approx 2 months and we waited to write the review to solidify my experience and ensure there was no mechanical issues. Here are some additional details about our journey that may help someone else. 1) Paid cash for the car by wiring the money to their bank from our bank. This was their preferred method. 2) We did not hire a mechanic 3) The only visibility we had in purchasing the vehicle was the pictures online and Terry doing FaceTime 4) The reviews on the transport company was horrible. We did not see this until after the reservation was made. We did have a cancellation option but opted to have faith that it was all going to work out for our good. It did!!! Thanks again Terry!!! More
by ANJCARSON
Employees Worked With
Terry Maxson
January 26, 2018
Service and Sales are excellent! Never had a bad experience with Sales team or Service department. I had a great experience with warranty work on a vehicle purchased used at a dif Never had a bad experience with Sales team or Service department. I had a great experience with warranty work on a vehicle purchased used at a different dealership. They treated it as if I purchased it there. Only regret may be that I didn't purchase it from Marhofer. More
by Eduardo
Employees Worked With
Matt; Jordan Davenport
January 19, 2018
Acadia Purchase Bought a new Acadia right out of the showroom. Everything was great and would highly recommend Marhofer GMC and specifically Jim, Kyle and Lonnie! Tha Bought a new Acadia right out of the showroom. Everything was great and would highly recommend Marhofer GMC and specifically Jim, Kyle and Lonnie! Thanks Again! More
by Denali1754
Employees Worked With
Jim, Kyle, Lonnie
April 10, 2017
Run Run Run RUN FAR AWAY! This dealership has a bunch of screw ups. The only good salesman there is an older gentleman by the name of Greg with glasses! That's w RUN FAR AWAY! This dealership has a bunch of screw ups. The only good salesman there is an older gentleman by the name of Greg with glasses! That's why I gave Customer Service 2 stars. More
by FeliciaSmith69
Employees Worked With
Greg, John
