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Ron Marhofer Buick GMC
North Canton, OH
49 Reviews
At Ron Marhofer Buick GMC, we are dedicated to delivering unparalleled customer service and helping drivers find their perfect vehicle. With a legacy of excellence and a commitment to innovation, we offer an extensive range of new and pre-owned Buick and GMC models. Our knowledgeable team is here to guide you through every step of the car-buying process, ensuring you have a seamless and enjoyable experience. We understand that with so many dealerships available, choosing the right one can be overwhelming. That's why we go above and beyond to provide our drivers with a superior, modern, and stress-free car-buying experience. Whether you're seeking a new Buick or GMC in North Canton or need your current vehicle serviced, our team is here to assist you with professionalism and expertise.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 49 reviews
November 08, 2019
Excellent experience going from a lease to buying a vehicle. Jim Watt is exceptional!! I recommend this dealership to anyone buying new or used vehicles. vehicle. Jim Watt is exceptional!! I recommend this dealership to anyone buying new or used vehicles. More
by Min
Employees Worked With
James Watt
March 08, 2019
Good Experiance I had a great experience purchasing a used vehicle through Ron Marhofer. I had a few issues with the car I was purchasing and Ben made sure those issu I had a great experience purchasing a used vehicle through Ron Marhofer. I had a few issues with the car I was purchasing and Ben made sure those issues were corrected. I was impressed in how I was treated and would highly recommend buying a car through Ron Marhofer. More
by doubl1212
Employees Worked With
Ben, Anthoney
February 15, 2019
test drive and possible purchase of 2017 Jeep Cherokee I found the Jeep Cherokee Trail hawk thru the Car Fax search engine. I've been looking for weeks, trying to decide if I really wanted to make such a b I found the Jeep Cherokee Trail hawk thru the Car Fax search engine. I've been looking for weeks, trying to decide if I really wanted to make such a big commitment. And I found pretty close to what I wanted thru Ron Marhofer Buick on Whipple Avenue in N. Canton, on the Car Fax site you can email the dealer and inquire if the vehicle is still available and that is what I did. I had a reply before I can to work the next day that the vehicle was indeed available and did I want to come in for a test drive. I did reply to the sender Tarri Hill and advised I was planning on stopping in that evening after my husband and I got off work, (note I did give Tarri my hours 7am to 3pm) probably around 5:00pm, I received a couple additional emails requesting more information, wanting a phone call, wanting to set up texting. I did advised Tarri that I was not allowed personal phone calls. I am an Emergency Medical Dispatcher for 3 separate communities I can not be distracted by my cell phone. I Told Tarri more than once I was going to be at the dealership at around 5:00pm approx.. Tarri was pushy and needed to speak with me, give me the salesmans name, etc. I did end up saying either email me the salesmans name or don't.. pull the jeep inside or don't.. I'll find out when I get there. Well Traffic was a nightmare, we got there after 5pm wandered around the showroom for awhile because the ladies at the desk were visiting. Only to be told that the vehicle was sold. I have an email at 4:42 stating the vehicle is still available.. and then one at 5:42 an email stating it was sold.. We drove at least 45 min to get there. I'm still looking, My daughter is looking for a car, I have alot of contacts in my job.. I will tell everyone of the way I was mis-treated at Marhofer More
by no trail hawk
Employees Worked With
Tarri Hill
February 02, 2019
No place to buy a used vehicle. BUYER BEWARE!!! I didn't think I would have much of a problem with trading in my loaded 2010 Buick Enclave for a slightly smaller, well equipped 2015 Equinox LTZ. I w I didn't think I would have much of a problem with trading in my loaded 2010 Buick Enclave for a slightly smaller, well equipped 2015 Equinox LTZ. I was a returning customer, having bought my last 2 vehicles there. I have an excellent credit score. I wasn't "looking", I wanted to buy that car. It had everything I wanted, right color, right options, all I need the dealer to do was give me a fair trade for my Enclave and sell me the Equinox at a fair price. Apparently that was,too much to ask for. My salesman John, was very nice and showed me the Equinox and 2 other similar vehicles and let me test drive them. The problems started when John called the sales manager Scott Marhofer over to appraise my Enclave. After a brief test drive and a trip in to the service garage John comes back and says my car has a bad sway bar and the transmission shifts rough. The cost to fix the sway bar would be around $300 and if they had to replace the transmission that vould cost up to $3000.00. Scott offered me just $3000.00 for my trade in. I was shocked. Now I'm a nurse in my early 60's and not a mechanic but I have owned the Equinox for 5 years and the car runs as good now as the day I bought it. The transmission does not shift rough and I don't know about sway bars but the car runs and drives fine so I can't imagine it to be a serious problem. I felt like I was being disrespected as a woman and that Scott was trying to take advantage of me. I told him I thought his assessment of my cars transmission was wrong and that his offer was unacceptable and left. I called Scott the following day and told him I felt disrespected and that he tried to trick me with a low-ball trade-in price. I told him I was upset at being treated that way especially being a repeat customer. Scott called me later, appollogized saying he was new to this dealership, and raised my trade-in value by $2500.00. With the trade-in value more in line with the average I decided to look at the Equinox again but this time I wanted to take along a guy that could look over the car and help me get the best price. Boy am I glad I did. Within just a few minutes of them bringing in the car so we could look it over my friend saw x that the tires and the brakes needed to be replaced. At first the salesman John tried to say that my friend was wrong but when they rechecked the tires they realized he was right. We tried for over an hour to get Scott to either replace the tires and brakes at their expense or discount the cost of the car $750.00 and I would have the parts replaced. Scott refused to agree to either option and kept trying to convince us of what a great deal we were getting. We left with a very bad opinion of Scott and the Marhofer brand. Any future purchases will be done at some other dealership. More
by Susiesfriend
Employees Worked With
John, Scott, Anthony
January 23, 2019
Great Experience Tyler was very honest & professional. The whole process went very smoothly. No haggling or stress regarding price. This was my best car buying experi Tyler was very honest & professional. The whole process went very smoothly. No haggling or stress regarding price. This was my best car buying experience yet! More
by Lisa
Employees Worked With
Tyler Jenkins, Charlie
August 19, 2018
Great Experience with Mike Bell Purchased my Terrain from Mile Bell. This was easily my best car buying experience. Went very smoothly with no haggling or stress regarding the price Purchased my Terrain from Mile Bell. This was easily my best car buying experience. Went very smoothly with no haggling or stress regarding the price or vehicle. Mike was awesome to work with. He went above and beyond keeping me informed even after his normal work hours. Few items that couldn't be finished before we picked the car up, were handled quickly & very well by the Service Dept the next week. Thanks to everyone on the Team for a great experience. More
by Terrain
Employees Worked With
Mike Bell, Angela Ingrassia, Kyle
June 16, 2018
Steve Richards has always done me a great job Steve has always got me the best deal we possibly could in the last three vehicles I've done for me and my wife so far. Steve has always got me the best deal we possibly could in the last three vehicles I've done for me and my wife so far. More
by Marc's rides 54
Employees Worked With
Steve Richards
May 10, 2018
Purchase my new Acadia Denali I stopped in to just look around at Ron Marhofer GMC because I wasn't sure what I needed or even wanted. The staff was very pleasant to talk with and I stopped in to just look around at Ron Marhofer GMC because I wasn't sure what I needed or even wanted. The staff was very pleasant to talk with and my sales agent Jim Watt helped to make my experience a pleasant one. There was no high pressure sales tactics and he answered all my question and was very attentive to my needs. He walked me through the process to help me find my dream car! I recommend to anybody looking to purchase a new vehicle not to do so until you visit Ron Marhofer in Canton. Extremely satisfied customer! More
by Burnsey
Employees Worked With
Jim Watt, Lonnie Murdock
May 08, 2018
Great sales and finance people. I drove four hours from Michigan to buy my Chrysler Town and Country and it was exactly as presented in the pictures. Jim Watt was my salesman and he I drove four hours from Michigan to buy my Chrysler Town and Country and it was exactly as presented in the pictures. Jim Watt was my salesman and he was great to work with. The finance person got me lower interest rate than I had found on my own. I definitely would recommend this dealership. More
by Kurt 63
Employees Worked With
Jim Watt
March 03, 2018
Purchased car online - did not physically see My husband and I had a really good experience with the Ron Marhofer dealership and this was mainly contributed to my sales rep Terry Maxson. Terry was My husband and I had a really good experience with the Ron Marhofer dealership and this was mainly contributed to my sales rep Terry Maxson. Terry was very patient with me, responded very quickly and answered all my questions with honesty and integrity. We live approx 14 hours away and found the car online. The car was transported using the company the dealership recommended. The car arrived looking exactly like the pictures on the website. We’ve had the car approx 2 months and we waited to write the review to solidify my experience and ensure there was no mechanical issues. Here are some additional details about our journey that may help someone else. 1) Paid cash for the car by wiring the money to their bank from our bank. This was their preferred method. 2) We did not hire a mechanic 3) The only visibility we had in purchasing the vehicle was the pictures online and Terry doing FaceTime 4) The reviews on the transport company was horrible. We did not see this until after the reservation was made. We did have a cancellation option but opted to have faith that it was all going to work out for our good. It did!!! Thanks again Terry!!! More
by ANJCARSON
Employees Worked With
Terry Maxson
