Ron Marhofer Hyundai

Was able to get an appointment very easily. The service advisor was very professional. He explained what would happen and when. Car was ready as promised. The service advisor was very professional. He explained what would happen and when. Car was ready as promised. More

Dan the service advisor did not offer a form of transportation for return after a vehicle drop off. transportation for return after a vehicle drop off. More

Very helpful and professional. I have been dealing with Marhoffer for approximately 15 years. We have always dealt with Nick Bettle, a true pro. I am presently working with Decla I have been dealing with Marhoffer for approximately 15 years. We have always dealt with Nick Bettle, a true pro. I am presently working with Declan in service for issues with both of my cars. Another pro. More

They were knowledgeable and helpful. We look forward to working with them In servicing our car. We look forward to working with them In servicing our car. More

Vehicle went in for service. Had it over a week past its appointment time before it was even looked it. I understand 2 days were the weekend and one day was a holiday. But the a Had it over a week past its appointment time before it was even looked it. I understand 2 days were the weekend and one day was a holiday. But the appointment was for Tuesday and we didn't get the car back until the following Saturday. More than what was quoted as well. Have had issues here in the past with paint warranty work as well. More

I'm always satisfied with the excellent service to my vehicle and also the excellent customer service from the crew to the staff at the Cuyahoga Falls dealership. I almost didn't recognize my car when th vehicle and also the excellent customer service from the crew to the staff at the Cuyahoga Falls dealership. I almost didn't recognize my car when they returned it to me. It looked shiny and brand new and drove like a dream. Thank You 😊 More

The sale was a easy and quick process. Service has been terrible. It’s been in four times for the same issue still not resolved last time they forgot to tighten the battery terminals, and Service has been terrible. It’s been in four times for the same issue still not resolved last time they forgot to tighten the battery terminals, and they left the car unlocked outside all weekend. More

While I loved my salesperson, management I assume did something shady and sneaky when signing to own my car. The business made a “we owe” contract that we both signed, which basically means they have to something shady and sneaky when signing to own my car. The business made a “we owe” contract that we both signed, which basically means they have to fix these issues for the deal to go through- made me feel like they really cared about me having a safe car to drive off the lot. BUT when it came to signing the ACTUAL papers again they CHANGED it to say they owed me nothing, as in they don’t have to fix anything that my mechanic found wrong with the car- and did not tell me they changed the “we owe” deal we made. They did not fix the issues on the car which we agreed on. Not sure I’d come back here due to the dishonesty. More

The folks here have always treated me really well. I have leased cars here for the last six years and have never been disappointed. This year Nick seemed to go out of his way to get me the best deal p I have leased cars here for the last six years and have never been disappointed. This year Nick seemed to go out of his way to get me the best deal possible. I trust them and I’ve always had great cars. More