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Ron Marhofer Hyundai - Service Center

Cuyahoga Falls, OH

3.9
59 Reviews

59 Reviews of Ron Marhofer Hyundai - Service Center

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June 21, 2025

I'm sure this doesn't happen all the time. I had the ABSOLUTE worst experience here. I got a text that said I was due for an oil change. I called them and SCHEDULED an appointment. I got a co More

by bileds12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
June 20, 2025

Was able to get an appointment very easily. The service advisor was very professional. He explained what would happen and when. Car was ready as promised. More

by digman1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debonaire Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Declan
June 18, 2025

Dan the service advisor did not offer a form of transportation for return after a vehicle drop off. More

by jamal66h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debonaire Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Ron Marhofer Hyundai responded

Hi, we regret to hear that you had this experience with us. We want the opportunity to discuss this with you. Please get in touch with our Service & Parts Director, Chris Schaubert, at 234-245-6030 or cschaubert@marhofer.com as soon as possible to discuss how we can turn your experience into a positive one.

June 17, 2025

Very helpful and professional. I have been dealing with Marhoffer for approximately 15 years. We have always dealt with Nick Bettle, a true pro. I am presently working with Decla More

by wayneohebs52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debonaire Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Bettle and Declan
Jun 18, 2025 -

Ron Marhofer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 06, 2025

Vehicle went in for service. Had it over a week past its appointment time before it was even looked it. I understand 2 days were the weekend and one day was a holiday. But the a More

by Ohare1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Justice
Jun 10, 2025 -

Ron Marhofer Hyundai responded

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to our Service & Parts Director, Chris Schaubert, at 234-245-6030 or cschaubert@marhofer.com at your earliest convenience to discuss how we can turn this experience into a positive one.

June 04, 2025

I'm always satisfied with the excellent service to my vehicle and also the excellent customer service from the crew to the staff at the Cuyahoga Falls dealership. I almost didn't recognize my car when th More

by juliehull6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Declan
Jun 04, 2025 -

juliehull6 responded

I'm always very happy with the service to my vehicle at Ron Marhofer. They have great customer skills, they're on time and my car comes back in perfect condition every time. So reliable. I definitely recommend them.

June 04, 2025

The sale was a easy and quick process. Service has been terrible. It’s been in four times for the same issue still not resolved last time they forgot to tighten the battery terminals, and More

by EY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jun 06, 2025 -

Ron Marhofer Hyundai responded

Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact Our Service & Parts Director Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com so we can make your experience a positive one.

May 29, 2025

I have been a customer of Marhofer's auto campus for13 yrs and never had any significant problems. Customer service has always good and willing to satisfy the customer. I will continue to deal with Marho More

by Rab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debonaire Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Ron Marhofer Hyundai responded

Hi Rab, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Hyundai of Cuyahoga Falls. We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2025

Said you could inspect car Thursday so we dropped off wed night. No inspection thur or Friday. If you had not called sat morning that you inspected and would be done that day I would have picked up my car. More

by Kevin Harper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debonaire Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Declane
May 31, 2025 -

Ron Marhofer Hyundai responded

Hello Kevin, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact Our Service & Parts Director Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com so we can understand your situation better in order to try and turn your experience around. Thank you, Ron Marhofer Hyundai of Cuyahoga Falls

May 22, 2025

The service work was done well. The person behind the desk was friendly and attentive. I was disappointed that you recommended almost $1100 in service for items that are not even on More

by mask44224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Decland
May 24, 2025 -

Ron Marhofer Hyundai responded

Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to our Service & Parts Director, Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com when you have a chance. Thank you, and we look forward to hearing from you.

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