Ron Marhofer Hyundai - Service Center

The service team did a great job on my Kona. Good communication throughout the all process Good communication throughout the all process More

Hank provide me with excellent customer from the time I dropped off my car to the time I picked it up, even saving me a couple bucks on my service. dropped off my car to the time I picked it up, even saving me a couple bucks on my service. More

I'm sure this doesn't happen all the time. I had the ABSOLUTE worst experience here. I got a text that said I was due for an oil change. I called them and SCHEDULED an appointment. I got a co I had the ABSOLUTE worst experience here. I got a text that said I was due for an oil change. I called them and SCHEDULED an appointment. I got a confirmation text for my appointment, 7:45 AM. I drop it off at 3am because of my work schedule. I get a call at 8:01 saying they're getting ready to pull my car in. They ask me if I want a few extra service totalling $400. I decline. I get a text about 8:30 asking me if I wanted to trade or sell my car. I didn't respond. I go to pick up my car about 2:30 pm. It hasn't been touched. I ask why. They said they were really busy. I said I had an appointment at 7:45AM. They proceeded to tell me how busy the were and they were sorry. I should have been the absolute first car they worked on. NOPE. I think since I declined the extra services they were mad and put it off . I just think a, "we were busy,sorry about that " is not good enough. They gave me a loaner. They acted like they were doing me a favor. I spoke with someone very high up. He apologized up and down. You are supposed to make things right when you run a business. NOPE. I basically got a sorry about that and that's it. I read all these reviews and really wonder if they are legit. Just an awful experience. I guess if you go there and they are going to make money off of you they will treat you great. More

Was able to get an appointment very easily. The service advisor was very professional. He explained what would happen and when. Car was ready as promised. The service advisor was very professional. He explained what would happen and when. Car was ready as promised. More

Dan the service advisor did not offer a form of transportation for return after a vehicle drop off. transportation for return after a vehicle drop off. More

Very helpful and professional. I have been dealing with Marhoffer for approximately 15 years. We have always dealt with Nick Bettle, a true pro. I am presently working with Decla I have been dealing with Marhoffer for approximately 15 years. We have always dealt with Nick Bettle, a true pro. I am presently working with Declan in service for issues with both of my cars. Another pro. More

Vehicle went in for service. Had it over a week past its appointment time before it was even looked it. I understand 2 days were the weekend and one day was a holiday. But the a Had it over a week past its appointment time before it was even looked it. I understand 2 days were the weekend and one day was a holiday. But the appointment was for Tuesday and we didn't get the car back until the following Saturday. More than what was quoted as well. Have had issues here in the past with paint warranty work as well. More

I'm always satisfied with the excellent service to my vehicle and also the excellent customer service from the crew to the staff at the Cuyahoga Falls dealership. I almost didn't recognize my car when th vehicle and also the excellent customer service from the crew to the staff at the Cuyahoga Falls dealership. I almost didn't recognize my car when they returned it to me. It looked shiny and brand new and drove like a dream. Thank You 😊 More

The sale was a easy and quick process. Service has been terrible. It’s been in four times for the same issue still not resolved last time they forgot to tighten the battery terminals, and Service has been terrible. It’s been in four times for the same issue still not resolved last time they forgot to tighten the battery terminals, and they left the car unlocked outside all weekend. More

I have been a customer of Marhofer's auto campus for13 yrs and never had any significant problems. Customer service has always good and willing to satisfy the customer. I will continue to deal with Marho yrs and never had any significant problems. Customer service has always good and willing to satisfy the customer. I will continue to deal with Marhofer for my Auto needs. More