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Ron Marhofer Hyundai - Service Center
Cuyahoga Falls, OH
43 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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43 Reviews of Ron Marhofer Hyundai - Service Center
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February 18, 2025
We took the car in for engine trouble and it ended up being Hyundai's infamous bad engines. The dealer was very professional and made the whole process to get the repairs approved by warranty smooth and being Hyundai's infamous bad engines. The dealer was very professional and made the whole process to get the repairs approved by warranty smooth and worry free. More
by Eric H
Employees Worked With
Dan B
February 10, 2025
Been coming to this dealership for years never had a problem everyone there is very nice knowledgeable and they get me in and out of there fast! problem everyone there is very nice knowledgeable and they get me in and out of there fast! More
by glh069
Employees Worked With
I don't remember the names of the two gentlemen that were there but they were both great!
January 21, 2025
My O2 sensor is a bit rusted and instead of trying known techniques to remove it, they wanted to brute force it and have me give them the green light to damage my catalytic converter, which they wanted to c techniques to remove it, they wanted to brute force it and have me give them the green light to damage my catalytic converter, which they wanted to charge me an extra 3 grand for if they broke it during the process. I understand not wanting to take the liability, but if they would take the time to do it properly there should not be damage done to other parts of the vehicle. I bought my car here and had hopes that if anyone could do it properly, it would be them especially for what they were charging, boy was I wrong. O2 sensor threads are known to rust, so you think they would have experience in this area. It is disappointing to say the least. More
by NA
Employees Worked With
Multiple
January 20, 2025
DO NOT BUY A HYUNDAI OR BUY FROM THIS TERRIBLE DEALERSHIP. I have purchased multiple vehicles from this dealership. I purchased extended warranties on all as I was led to believe they would "kic DEALERSHIP. I have purchased multiple vehicles from this dealership. I purchased extended warranties on all as I was led to believe they would "kick in" after the factory warranty expired, only to find that was NOT the case and I was essentially paying for a warranty on top of a warranty I already had, shameful misleading Marhofer sales folks. The service dept is terrible, ridiculously expensive and poorly trained lacking with mediocre workmanship. The sales dept will tell you anything they want in order to get you to purchase a vehicle, READ the fine print, don't trust a word that comes out of their mouth. Now on to Hyundai vehicles......if you are considering a Hyundai (any Hyundai) make sure you read the attached first (I guarantee you wont want to buy one after reading it) Research online Hyundai theta engine settlement. So if you buy any Hyundai be aware that around 50k-60K they all start burning oil, by the time you hit 80K they will be burning LOTS OF OIL. I had two of my three vehicles burn three quarts of oil every 500 miles and they were under 80K mileage. Hyundai knows this is a design fault. SO they settled the lawsuit with a "lifetime engine warranty". Sounds great eh? Not so fast. You need to pay $260 to do an oil change and an oil consumption test to "prove" its burning oil. Once they determine that you then have to pay $900 for a carbon cleaning and then do another oil consumption test. If it fails that again you get to get the engine replaced !! Fantastic right? Not so fast, you are now out $1200.00 for nothing for something supposedly under warranty and lucky you, you get to have a used re manufactured engine installed in your vehicle, which by the way will do the exact same thing the current engine you have did !! This AFFECTS all there GDI vehicles, new and old, Sonata, Palisades, Tucson, Elantra, Santa Fe......see the class action lawsuit details. The Hyundai warranty isn't worth crap and the dealer about the same. Stay away from the dealer and Hyundai and don't expect your engine to last past 100K without major issues. Pay the extra and buy a Honda or Toyota instead of this design flawed pieces of junk. I know I bought three of them....and learned the hard way. Shameful Hyundai and Ron Marhofer. More
by DontbuyaHyundai
Employees Worked With
Mitchell Scolaro
August 15, 2024
It’s really pains me to write this but I find it very necessary as well as needed. The Sales Team and supporting sales staff(ex. Financing dept. And etc.) are top notch professionals and I wouldn’t hesit necessary as well as needed. The Sales Team and supporting sales staff(ex. Financing dept. And etc.) are top notch professionals and I wouldn’t hesitate to purchase another vehicle here, BUT that’s where it ends. The Service Dept is very much in need of overhaul as their priority is 100 percent different than the Sales Team and supporting staff. The current service team spends more time and energy in finding ways to take money from the loyal hyundai purchasers than finding ways to legitimately help them. As a buyer of multiple hyundai vehicles from this dealership I’m living proof the service department is 100 percent about bringing money in EVEN from owners who have a current bumper to bumper warranty. Yes, they tried to charge me for an issue that there team had previously caused. Thankfully Hyundai as a corporation stepped in and took care of the issue that was corrected at another Hyundai service department elsewhere. I would highly recommend purchasing a vehicle from Ron Marhofer Hyundai, BUT I recommend getting ANY service work done elsewhere. As a team you are only as strong as your weakest link and in this case, the Service Dept is it and thats why I awarded them 1 star as service is a very important aspect that goes into purchasing a vehicle. So unfortunate! More
by Megale1
Employees Worked With
Greg Palmer, James Berger, Lindsey Tinsley
May 22, 2024
Marhofer Hyundai's service department in Cuyahoga Falls is TERRIBLE! I had an issue with my 2023 Elantra (that I purchased there) and was told if they couldn't find the problem they would charge me severa is TERRIBLE! I had an issue with my 2023 Elantra (that I purchased there) and was told if they couldn't find the problem they would charge me several hundred dollars, even though my car is almost brand new. They had never heard of the problem I was experiencing. I took it to another dealership 40 miles away and they immediately knew of the problem, got me in the same day and fixed it, as it was a simple software update. On top of that, I had another experience with someone in their service department who was rude and didn't care at all about customer service. I will never go back. Avoid this place at all costs. More
by JK
Employees Worked With
Greg Palmer, James Berger
