
Ron Sayer's Chrysler Jeep Dodge
Idaho Falls, ID
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My truck was left with the service department for repairs. When I arrived to pickup the vehicle I was informed they had taken the truck on a "100 mile test drive" and i could rest assured that everyt repairs. When I arrived to pickup the vehicle I was informed they had taken the truck on a "100 mile test drive" and i could rest assured that everything was in working order. 100 miles sounded excessive, but what do I know. I paid for the repairs then went outside to get my vehicle. When I opened the door I instantly knew something was wrong. The center console tray was removed and dumped out. I took a quick inventory and realized multiple items were missing from my truck. I informed the service advisor of my concern and he told me no managers were present (it was saturday) and someone would call me on Monday. I then walked across the street to the sales side and spoke with who the dealership website lists as the "general manager". He then instructed the service advisor to refund my charge for repairs, and again told me someone would call me on Monday. The general manager informed me at this time that no security cameras were working at the dealership. I then called the police dispatch and filed a police report. The truck was not broken into (no windows broken or exterior damage) I know this because the two sets of golf clubs sitting in the back seat were untouched. Someone was able to rummage through the console and take what they wanted. The service repair refund does not come close to the value of things stolen from my vehicle. I was very surprised by the lack of concern expressed by the dealership. I explained that I did not live in town and therefore wanted to figure the issue out while I was there, but the impression I left with was "out of sight, out of mind". As of writing this, I have yet to receive a call from the dealership to solve the matter. More
Our sales person Jay was great to work with and everyone in the office. we come in late in the day we were able to get everything done timely manner and there was not a lot of going back-and-forth which ma in the office. we come in late in the day we were able to get everything done timely manner and there was not a lot of going back-and-forth which made it much more pleasant purchasing my new Jeep More
We're happy with the Grand Cherokee we bought. Our salesman Paul is knowledgeable,, friendly and helpful. We talked to the service department and they were helpful too. Thank you. salesman Paul is knowledgeable,, friendly and helpful. We talked to the service department and they were helpful too. Thank you. More
Very disappointed in the service center. I bought a 2018 Jeep Summit in March. Last week, Monday, my check engine light came on, I called right away and was told there were no loaner cars available and tha Jeep Summit in March. Last week, Monday, my check engine light came on, I called right away and was told there were no loaner cars available and that there was nothing they could do about that. I am now on a waiting list. There are multiple codes that are coming up that need to be fixed. My car is my investment, a big investment and I cannot seem to get it fixed. Whether it's an emergency or not it needs to get fixed, not my fault as the customer that there are no loaner cars. My job IS DRIVING and I don't have a back up car. You're good to buy from here if you have back options if your car needs serviced, otherwise save yourself the hassle and inconvenience. More
My wife and I purchased a new Jeep Grand Cherokee at Ron Sayer. Matt Conn provided the service. The experience couldn't have been more pleasant. Matt made sure he fully and completely answered all of our Sayer. Matt Conn provided the service. The experience couldn't have been more pleasant. Matt made sure he fully and completely answered all of our questions, and it's an understatement to say his approach was no pressure. At one point, when Matt was arranging some work to be done by the service department, another salesman, Gamble Brown, stopped what he was doing and gave me a run down of all the features of the car. A bunch of nice fellows there at Ron Sayer. More