Ron Tirapelli Ford

I am extremely disappointed with the service I received at Tirapelli Ford. Back in October, I brought my car in for overheating and was told to replace the coolant reservoir. I paid nearly $300, but the is at Tirapelli Ford. Back in October, I brought my car in for overheating and was told to replace the coolant reservoir. I paid nearly $300, but the issue persisted — proving that diagnosis was wrong. Recently, after another dealership and my extended warranty confirmed the car needed a new engine, Tirapelli Ford dismissed those findings. I was told they couldn’t get the car to overheat all day, yet within 10 minutes of leaving their lot it overheated twice, nearly stalled at a red light, and now has a cylinder 4 misfire. I also doubt the car was ever properly test-driven, considering how quickly it overheated for me and the way it was oddly parked between spots when I picked it up. This dealership has repeatedly misdiagnosed my vehicle, wasted my money, and failed to provide honest or competent service. I cannot recommend Tirapelli Ford to anyone. More

if i could rate less i would. my wife went to get a simple oil change for her 2022 explorer, usually walks out the door paying about $60 plus taxes for it. Well, she was approache my wife went to get a simple oil change for her 2022 explorer, usually walks out the door paying about $60 plus taxes for it. Well, she was approached by Alex W. in service and not given transparent pricing information, and because she was quoted a $60 change in price, she accepted. Making the bill $120 not including taxes. Well, he did NOT in fact advise her of the extra labor that was apparently as much as the oil change. She called, twice, to leave a message with another advisor for the service manager, and again emailed. Still has heard nothing. This was over a WEEK ago. I will NEVER have her go back for service there, after coming home confused with a $200 bill. Ridiculous. NO clear communication of work being done, and even LESS of an attempt to make it right. I have worked at dealerships for 15 years and know this is not how they are run, if they are trying to make customers happy. More

The staff is friendly and always generous about handling things in a timely manner, thanks for all that you do! things in a timely manner, thanks for all that you do! More

Best Ford dealership I have ever been to. Highly recommend. Customer service is out of this world . Highly recommend. Customer service is out of this world . More

Everything went great with the service . The service man was very polite and helpful to work with The service man was very polite and helpful to work with More

They did a great job & it was done on time. I will come back again I will come back again More

Ever since I bought my Bronco Sport Badlands last January at Ron Tirapelli Ford, I have had 3 regular oil changes with them. The team there was very professional and helpful. I'm happy to have a trusted dea at Ron Tirapelli Ford, I have had 3 regular oil changes with them. The team there was very professional and helpful. I'm happy to have a trusted dealership that you can go to if needed. That's why I will continue to go back to Ron Tirapelli Ford for all my service needs. More

Always courteous they do what they say no surprises. No pressure to pay for things you don't need. Work done in a sufficient manner No pressure to pay for things you don't need. Work done in a sufficient manner More

Your dealership contacted me about a recall on my F150 pickup. Heather was awesome on setting up my appointment. She had the tech come do it where I work in the parking lot. Heather worked on getting the pickup. Heather was awesome on setting up my appointment. She had the tech come do it where I work in the parking lot. Heather worked on getting the directions right,I park in a remote lot in the Citgo refinery. Every thing went smoothly!! More

It was the WORST experience. I outright told them I am a recent widow so please don’t take advantage. They did. First they did a diagnostic for $199 and said nothing is wrong. I I outright told them I am a recent widow so please don’t take advantage. They did. First they did a diagnostic for $199 and said nothing is wrong. I threaten to sue them if I got into an accident cause the car is veering to the left all on it’s own. They said they don’t find that to be a problem, perhaps I’m going into the lane and it’s correcting me. They were driving it to pick me up and called and said you’re right it’s veering, we’re taking it back to the shop. Quoted me $2000 to replace a rim and a valve, when I said I’ll think about it they called back and said $979. More