Ron Tonkin Chrysler Dodge Jeep RAM Fiat

This has been a rough summer for Tonkin Jeep. This is really about Tonkin and Jeep/FCA/Stellantis. I'd give the two salesmen who helped directly top marks but given what has happened since I cannot exte really about Tonkin and Jeep/FCA/Stellantis. I'd give the two salesmen who helped directly top marks but given what has happened since I cannot extend that same consideration to either Jeep or Tonkin. Right now the general manager is involved which to me is a huge PLUS .... it shows that Tonkin cares enough about its buyers to get involved at the highest level if need be ..... and in our case it is needed because Jeep HQ needs to support their dealers a whole lot better. Jeep has dumped a huge assortment of complex, new vehicles, that compete among themselves for buyers, on their dealers this year which makes the job difficult but does not excuse everything. Poor assembly. Assembly put in wrong wood trim and problems with engine dieseling, liftgate kick function not working, left rear proximity alarm not working, engine on-off fuel saver not functioning, and too many other high tech functions acting up.. It is like whomever designed the high tech set-up has never driven a car. All lined up to buy this new L top model before we went in. Took them over THREE hours to do the simple paperwork. Took us about half an hour to do the paperwork 6 years ago on our home purchase. Hood latch and trim noted before we left the lot. Trim not ordered until a month later when I started pushing. Some items are minor but in their totality there is just too much wrong with assembly and the 'new Jeep service commitment' to owners. The sales department was like people sitting around not wanting or scared to do anything. The primary fellow who helped us with the purchase left their employment ... I was e-mailing a dead-end and no one was assigned to cover his sales. More

Disappointed with my experience at this dealership. We were pushed around between multiple sales associates and they kept showing me cars I said I didn’t want. When I asked for PO for specific car so I co were pushed around between multiple sales associates and they kept showing me cars I said I didn’t want. When I asked for PO for specific car so I could get a check from my credit union they said they couldn’t do that and could only provide a total sale quote. They also said they couldn’t hold the car for me and it would be on the car lot until I come back with the check. The sale quote did not work for the underwriter and I had to scramble and get a PO and hope the car I wanted hasn’t sold yet. It took them way too long to get the quote and I was stressed with the whole process. In the end, I bought the car but they took 3 weeks to fix rear view mirror so I couldn’t drive it the car since it was not road legal with missing rear view mirror. More

Great service. Very friendly and service did not take long at all. Took care of all my needs. I recommend this dealership and will use in the future. long at all. Took care of all my needs. I recommend this dealership and will use in the future. More

Had a great experience buying my 2021 Dodge Challenger. In and out in an hour and a half. No pressure, only support! The salesman was awesome and low key and made the experience great for us. My wife In and out in an hour and a half. No pressure, only support! The salesman was awesome and low key and made the experience great for us. My wife and I had been to another Dodge dealer only two days before and the difference was night and day! More

I never usually have to use the service dept. but I had a faulty TPIM and they took care of the issue and it’s back to being like new again. It was handled quickly and the work was great. I will use them a faulty TPIM and they took care of the issue and it’s back to being like new again. It was handled quickly and the work was great. I will use them again if needed More

They’ve had my car for 10 days I had it towed in they haven’t moved it they promised it to me today on August 3 the guy doesn’t seem to care they won’t answer their phone!!! haven’t moved it they promised it to me today on August 3 the guy doesn’t seem to care they won’t answer their phone!!! More

Eric did a great job! I could tell that he has a lot to do, and he does it well. Great customer service! The service department as a whole is a complete mess. They’ve changed the phone system so that yo do, and he does it well. Great customer service! The service department as a whole is a complete mess. They’ve changed the phone system so that you can’t get through to speak to a representative. The automated message tells you to schedule online, but they make you sign on with your email, and they didn’t bother to enter in my email. It took 25 hours to change an oil pressure gauge and some spark plugs . I do not recommend. More

Save yourself the headache. Go to a dealer that will respect you after the sale. I bought a 2016 Jeep Renegade Trailhawk there brand new with only 8 miles on it back in May of 2016, and have been treate respect you after the sale. I bought a 2016 Jeep Renegade Trailhawk there brand new with only 8 miles on it back in May of 2016, and have been treated like crap ever since. Go in for an oil change, they do more than than the oil change without asking me and then try to charge me for it! I've been having oil consumption problems for the last 18 months, due to the faulty engine that was used for 7 years without letting buyers know! I went in for what I was led to believe was an oil consumption test and all they did was a computer update! They said if it didn't fix the problem to let them know and they would get me back in for the oil consumption test. It's been 1 week today, 330 miles, and it's down over a quart! That's worse than it was before they did the computer update. I called to get an appointment to take it in for the oil consumption test that should have been done last week and now they can't get me in for 3 weeks! I commute 30 miles each way to work, this is my only vehicle, I can't just stay home I would lose my job! So now they are risking not only my life, but the lives of other people on the road, since this is an issue that is known to cause vehicles to stall out and cause accidents. I have let my family and friends all know about all of these issues and if anything happens to me, because of this issue, and them not taking this seriously, they will be named in the lawsuits. Please go find a dealership that cares and will do the right thing, not just take your money and refuse to stand behind what they sell. More

Before calling these folks. I'd recommend Googling another dealership. Worst service ever!! From purchasing to Servicing.. I was crazy to give these folks my businessa and now the salesman isn't even another dealership. Worst service ever!! From purchasing to Servicing.. I was crazy to give these folks my businessa and now the salesman isn't even there. My recommendation would be driving another 20 miles to another dealership better dealership,much! Their communication within the company is absolutely atrocious and very frustrating, leaving the customer with no choice but to never come back. Last warning,DO NOT ENTER this facility.!!! Avoid at all cost.! More

It was my very first time getting a car off the lot. The It was my very first time getting a car off the lot. The team really did an amazing job with the process, making sure we were comfortable and was sup It was my very first time getting a car off the lot. The team really did an amazing job with the process, making sure we were comfortable and was super friendly! More