Ron Tonkin Chrysler Dodge Jeep RAM Fiat

Ron Tonkin Dodge Tonkin has taken care of all maintenance and recall items on my 2013 Dodge Charger. I also had an issue with my touch screen, which was addressed and Tonkin has taken care of all maintenance and recall items on my 2013 Dodge Charger. I also had an issue with my touch screen, which was addressed and replaced same day. The staff have all been polite, knowledgeable, and readily answered any questions I had. I even called them one day when I couldn't get in my car - key fob battery was dead. The service guy did not laugh, or make me feel foolish, which was much appreciated. More

Mixed depending on step in process Making contact to schedule service / POOR I called and left a voicemail on 12/7/18 (Fri), 12/10/18 (Mon), and 12/11/18 (Tues) and never received a re Making contact to schedule service / POOR I called and left a voicemail on 12/7/18 (Fri), 12/10/18 (Mon), and 12/11/18 (Tues) and never received a return call until 12/17/18 (Mon) when I had a voicemail from someone saying they'd received the message I'd left "yesterday" to schedule service on my vehicle. It was my call on the fourth business day in a row on 12/12/18 (Wed) when I asked not to be sent to a Service Writer's voicemail but rather connected to an available person. After a bit of a wait, I was connected with an individual directly. While I appreciate that people are busy, it doesn't seem like a good business practice to have customers not receive a return call within 48 hours of leaving a message to schedule service. The return call I received was in excess of a week from the date I left the first message. Making the appointment / EXCELLENT The service writer with whom I was connected on 12/12/18 was courteous, professional, thorough, and patient with my questions. Checking in for service / POOR Having never used the Express Lane Service before, I checked in at the office next to the lane where the Service Writers' offices are located. The girl at the counter was as inconsiderate, dismissive, and rude as they come. Her "customer service skills" were so abysmal that a gentleman who overheard the entire exchange stepped in, addressed my needs, and apologized emphatically for her unacceptable behavior (which I fully appreciated). I will say that if in the future this same girl is waiting on customers, I will look for someone else to help me and save myself from being subjected to such an antagonistic personality. Getting service and checking out / EXCELLENT I was kept apprised of progress on the items for which I'd scheduled service and the Service Writer was again courteous, professional, and thorough in going over the bill and statement of work at the conclusion of my appointment. More

Consistently Good, Honest Service The Tonkin dealerships consistently demonstrate outstanding customer service and honesty. They will tell you when factory-recommended services are due The Tonkin dealerships consistently demonstrate outstanding customer service and honesty. They will tell you when factory-recommended services are due, but will also tell you when you can wait (e.g. to replace various filters). More

Service I have bought several cars through Ron Tonkin and have had all of them serviced at Ron Tonkin and have had nothing but good luck I had my Dodge 2500 s I have bought several cars through Ron Tonkin and have had all of them serviced at Ron Tonkin and have had nothing but good luck I had my Dodge 2500 serviced today as usual they got me in right away the service lady Jolynne Baertlein told me about a software recall and asked if they could take care of it today I’m very happy with this dealership More

Great Place Had a great experience with the sales team with the purchase of our new vehicle as well as follow up in the service department. I will be back for my Had a great experience with the sales team with the purchase of our new vehicle as well as follow up in the service department. I will be back for my next vehicle. More

Oil change Jolynne is excellent at what shedoes.express oil change I like very much. Everything moved along very smoothly and in a timely matter. I would recom Jolynne is excellent at what shedoes.express oil change I like very much. Everything moved along very smoothly and in a timely matter. I would recommend it to anyone. More

Express service I was in and out in no time. Pam was great to work with! Thank you for fixing me all up. :) I will be back. I was in and out in no time. Pam was great to work with! Thank you for fixing me all up. :) I will be back. More

A few words? Easy, fast, great, wonderful, friendly. We worked with Jamie . Made us comfortable & was so courteous to us. I don’t know the words to discribe the experience of buying a new car, but I w We worked with Jamie . Made us comfortable & was so courteous to us. I don’t know the words to discribe the experience of buying a new car, but I would say outstanding. We live about 2 hours away & we were in & out very quickly. I would recommend Tonkin dealership & Jamie . Also Xander did the paper work & made that happen. Excellent recommendation for both. What a team. Thanks. Jennifer (Jean) Anderson. Hood River, Oregon More

Outstanding Everyone was fantastic to work with. The service and options for choosing a new car were great. All employees were friendly and great to work with. Fi Everyone was fantastic to work with. The service and options for choosing a new car were great. All employees were friendly and great to work with. Five stars More

Great friendly service The process was easy and fast, and the salesperson (Robert) was very helpful and personable. I got what I asked for and drove away in the car I wanted The process was easy and fast, and the salesperson (Robert) was very helpful and personable. I got what I asked for and drove away in the car I wanted. More