Ron Tonkin Chrysler Dodge Jeep RAM Fiat

ABSOLUTELY HORRIBLE SERVICE & A BUNCH OF LIARS! This is my SECOND review, because I deleted the first one after a manager reached out and promised to fix THEIR mistake. I came to buy a vehicle, I This is my SECOND review, because I deleted the first one after a manager reached out and promised to fix THEIR mistake. I came to buy a vehicle, I was not leaving without buying I drove 3 hours for it. I looked at my car and it was pouring rain I noticed what we thought were cracks on the sunroof but couldn’t tell for sure due to the down pour and the dark night sky. Their sales guy lied straight to our face and said no it’s not cracked it’s just rain puddles, we were skeptical but went through with it. Next morning sunny skies and sure enough the entire fixed sunroof is cracked everywhere. I look at the original listing of the vehicle and of course they hid the cracked sunroof in their ad. I call the sales guy and he says sorry but we can’t help you it’s sold as is. I leave a review and then Zander Biggers calls me and says no let’s fix this that’s not right, I get in contact with my ford dealer here in town and they make contact with Tonkin and as soon as it comes to scheduling repair and payment Tonkin starts ignoring their calls and is now refusing to call or email me and my local dealer back. This was in February and it’s October and I still for the life of me can’t get a single response. I’ve called and called and the front desk lady says oh yes they remember you they’ll call you back. Jacob specifically said he wants to help me and get this taken care of but again nothing. DO NOT buy from them unless you want meaningless back and forth. Never again. More

Professional Speedy Clean Quick Convenient Free Lyft home Coffee was pretty good actually Text updates were spot on Lyft home Coffee was pretty good actually Text updates were spot on More

Gabriel is very helpful I'm really happy to received service and explained from Gabriel service and explained from Gabriel More

They did the recalls and were very informative. The service department said when my car would be ready and it was. The service department said when my car would be ready and it was. More

The Service department was excellent. Adam and the rest of the staff were very nice and very helpful. Adam and the rest of the staff were very nice and very helpful. More

Good information about vehicles, friendly dealer. Didn't wait long from start to finish of buying a new car. Didn't wait long from start to finish of buying a new car. More

The service department is absolutely wonderful! All of the employees are knowledgeable, professional, and kind. Highly recommend! All of the employees are knowledgeable, professional, and kind. Highly recommend! More

Kept us informed of issues and cost. It was expensive but great service! Thank you for taking good care of us. It was expensive but great service! Thank you for taking good care of us. More

I have been in business since 1976, having purchase many different types of equipment over the years, I was really impressed with the professionalism that the Tonkin dealership and in particular store manag different types of equipment over the years, I was really impressed with the professionalism that the Tonkin dealership and in particular store manager Jeremy & the salesperson I spoke to Jorge . I strongly recommend to anybody looking to purchase new vehicle. More

Appointment was made for an UConnect diagnostic due to box error message on my Ram truck. I was advised at the time of the appointment that it could be a quick remedy, but to allow for one full day as dia box error message on my Ram truck. I was advised at the time of the appointment that it could be a quick remedy, but to allow for one full day as diagnostic issues are more challenging to estimate. Day of appointment (less than 2 weeks later), I was advised that for any diagnostic issue the vehicle would need to be left with them for 3-5 days. Seemingly this is how they roll in the summer due to current backlog. Better turnaround or planning is not possible as per service team. Disappointed on poor communication, lost work hours driving to and back, and issue still outstanding as unable to leave vehicle. More