
Ron Tonkin Chrysler Dodge Jeep RAM Fiat
Milwaukie, OR
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Horrible Service Dept, called 22 times and only received 2 calls back and vehicle was in the shop for 3 weeks, 2 weeks past quoted time. Initial price quote was not given, after a week in the shop and some 2 calls back and vehicle was in the shop for 3 weeks, 2 weeks past quoted time. Initial price quote was not given, after a week in the shop and some work done, price quoted was $1600. 3 weeks later dealer called stating vehicle was done and now was $2500+ with no discussion on pricing or change. Vehicle left the shop and the overheating issue remained which ultimately was a simple fix, replacing the thermostat. Unfortunately, son was in college and lives over an hour away and had no other choice but to go to this dealership which was right down the road. Dealership will not make it right, so take it from me save your money, time, and frustrations and avoid this service dept, this dealership at all cost. More
The sales team that I worked with particularly Amanda did a phenomenal job, making sure I got the vehicle that I was looking for. They went above and beyond to ensure good customer service. a phenomenal job, making sure I got the vehicle that I was looking for. They went above and beyond to ensure good customer service. More
I had a great experience buying my new truck here. Would highly recommend them to anyone. Will be back for the next new purchase I need. Would highly recommend them to anyone. Will be back for the next new purchase I need. More
Brought my Ram 1500 in for a recall on the tailgate latch issue. After keeping it for 2 days, the dealership gave my truck back with my infotainment system not working. They admitted it worked when I dropped issue. After keeping it for 2 days, the dealership gave my truck back with my infotainment system not working. They admitted it worked when I dropped it off, and after checking it out they said it needs to be replaced for $700. After a lot of back and forth with the service dept and no response from their GM Brian Barnes they claim zero responsibility. More
Great service department. Thank you for your prompt turnaround and communication. Ed Austin and Brandon were very helpful. Thank you for your prompt turnaround and communication. Ed Austin and Brandon were very helpful. More
Tonkin Chrysler Jeep Dodge Ram Fiat: A dealership that lives by their motto: “For the love of cars”. In November, they had a used car for sale that only 333 were produced worldwide back in 2008. I commun lives by their motto: “For the love of cars”. In November, they had a used car for sale that only 333 were produced worldwide back in 2008. I communicated with Jamie Schaab via email on a Sunday… and he responded the same day. As it turned out, since I was the first to show interest in the vehicle I got the first chance to purchase it. They asked a fair price and honored it when there was substantial interest in the vehicle over the next few days. Since I was purchasing the vehicle remotely – from 2,000 miles away – I asked for some videos. Jamie got them for me and even got the car put on a lift to get me the pictures I wanted. When it came time to do the financial paperwork, there were no surprise additional fees. Jamie then worked with the shipping company I had arranged for getting the vehicle loaded. And when my home state asked for too much tax and registration money and sent back their check, Anje in their business office promptly provided a refund directly to me. Every aspect of doing business with Tonkin was handled honorably and respectfully – as good as it gets! More
Friendly, professional, low key staff made for excellent purchase experience! I would not hesitate to recommend Tonkin Jeep to other folks shopping for a vehicle! purchase experience! I would not hesitate to recommend Tonkin Jeep to other folks shopping for a vehicle! More