Ron Tonkin Kia

Derek went above and beyond what I expected to get the the deal I wanted on precisely the car I wanted. He did most of the work over the phone and I spent barely an hour of my time in the dealership. I re the deal I wanted on precisely the car I wanted. He did most of the work over the phone and I spent barely an hour of my time in the dealership. I really felt as if he bent over backward to accommodate me. I've bought my last two cars here and it's always been my preferred dealership but this time was exceptional. No pressure to get what I didn't want and was treated with respect the entire time. More

We called Ron Tonkin Chevy dealership on Saturday asking to go in and see a Toyota truck. He said it was at a neighboring dealership but he could have it brought to them. He called us Sunday morning to info to go in and see a Toyota truck. He said it was at a neighboring dealership but he could have it brought to them. He called us Sunday morning to inform it was a Ron Tonkin Kia specialty car and had to be sold there. We said fine and called Ron Tonkin Kia. We asked if we could come see the truck. He said he wanted to make sure it was still there and he would call us back. He called back to let us know it was in the shop. We asked when it would be out. he said Monday, so we set up an appointment for Monday at 3pm. We get there and are told they can't sell the truck because they just found out 15 minutes before we arrived that there is frame damage. As we were leaving they were trying to get us to look at other cars(much more expensive and not in our price range). I feel like they only wanted to get us into the dealership to try and sell us something else and that there was nothing even wrong with the truck. We will never deal with them again and I suggest you stay as far away from them as possible. More

We went to this dealership twice and was assisted by the same salesman. The fist time we sat inside a car where, after starting the engine, noticed the check engine light was on. In addition, something wa same salesman. The fist time we sat inside a car where, after starting the engine, noticed the check engine light was on. In addition, something was squealing so loud we were uncomfortable to drive it and left. The second time we went was because we found another car on Craig's List and it looked nice at first. After a mile or so of test driving, this car also started making a squealing noise. Even though we were going to try and make a deal, this salesman showed no interest in even talking to us when he found out we wanted to trade in an older car and suggested we just sell it our self. We were offered no hospitality and didn't even sit at a desk but were told to wait in the lobby. It was the most uncomfortable and insulting experience we have had in a long time. This experience fits the stereotypical "used car salesman" and we would never recommend anyone shop here. More

I'm sad to say that I seldom take the time to write a review, good or bad, to share my experiences with buying transactions. I just had to make time to do this one. I've purchased many cars over the ye review, good or bad, to share my experiences with buying transactions. I just had to make time to do this one. I've purchased many cars over the years and I've had fair customer service and sometimes even good. This is my first time dealing with Tonkin Kia and my experience was OUTSTANDING! Much of the reason for that has to do with the sales rep who made sure I understood everything about my new car and bent over backwards to make sure that I was able to have a smooth car buying experience. I would definitely recommend this dealership to anyone who asked. Great job! More

I just purchased a 2012 Kia Sportage. Elizabeth Salazar is the internet sales rep who worked with me, and she is the reason for my posting here. This is an opportunity for me to say out loud that she's pr is the internet sales rep who worked with me, and she is the reason for my posting here. This is an opportunity for me to say out loud that she's probably the best auto sales person I've dealt with over the more than 40 years that I've been buying cars. She worked hard to accommodate me in my choices with my vehicle...and her honesty was very surprising to me. For many of my vehicle purchases, I've felt that I had to be extremely vigilant in order to keep from being fooled into a deal that wasn't right for me. Not with this lady! She was sensitive - AND has a sense of humor with a pleasant personal approach to selling to her customers. Maybe the auto sales industry needs more of these women - to do business with other women. I contacted other dealerships prior to Ton Tonkin Kia. The gentlemen that I dealt with didn't seem to take me seriously. They were blatant in just wanting to push me into pricing and options that weren't a good fit for me. When they found that I didn't WANT what they were pushing, they were ready to write me off. Elizabeth stuck with me - even sharing some humor over the process. It only took me a day...ONE day...to find the vehicle I wanted, qualify for lending, then make my decision. Women...go see this lady!!! More

Fantastic experience. No pressure to buy but when I said I wanted to buy, they bent over backwards to accomodate us. Great price for the vehicle and an even better price on the extended warranty. I will b I wanted to buy, they bent over backwards to accomodate us. Great price for the vehicle and an even better price on the extended warranty. I will be telling everyone about the easy buying experience we had and sending them to see Steve. More

Very high pressure sales. Once they found out we liked a car they weren't going to let us leave until we signed. Very abrasive. Since we had not checked their prices on line first they started the price the car they weren't going to let us leave until we signed. Very abrasive. Since we had not checked their prices on line first they started the price their asking price 3k higher than what was posted online. Also on the quote sheet they gave us at first put in an extra $2500 for extended warranty. I felt like I was back at an old time shyster lot. All buyers at all lots should beware adding extras is a common tactic these days. More

I purchased a 2011 Sportage with Nav During our test I purchased a 2011 Sportage with Nav During our test ryan said that if I purchased the car and I would need a special ipod cable as Kia was unique I purchased a 2011 Sportage with Nav During our test ryan said that if I purchased the car and I would need a special ipod cable as Kia was unique I took delivery of the car last week and have yet to get a cable I was told in service that I could purchase one for $40 Seems kind of tacky when you spend $25K for a new car than you must spend $ 40 for a cable I called Ryan this week asking if he could help me in getting a cable and he replyied YES He has yet to call be back I would like to move forward and complete this transaction Can you give me a cable for my ipod thanks More

My service advisor, Julie Hogue, scheduled my service appointment, addressed all my concerns and questions about my 2011 KIA Soul and made sure the vehicle was ready as promised. I had two issues with m appointment, addressed all my concerns and questions about my 2011 KIA Soul and made sure the vehicle was ready as promised. I had two issues with my vehicle and the service technician was able to locate and resolve the problems. The service manager, Mike Downing, is on top of everything in his service department and took a moment to say "hello" which is very personable. Dan Boege in the parts department is awesome and always available to discuss accessories for my new vehicle. Overall, my experience with this service team exceeded my expectations!!! More

We've been in several times. Each time, we have had to go back because something wasn't working correctly (sometimes the same day and sometimes a week later). Today, when we had a problem, the first word go back because something wasn't working correctly (sometimes the same day and sometimes a week later). Today, when we had a problem, the first words out of their mouth were "we didn't do anything". In addition, when my 18 year old daughter took the vehicle back in after my husband had called today, they were very rude to her. When my husband and I arrived, we were also treated very rudely. When we asked to see the service manager, Mike, we were treated even worse. Not only did they immediately deny any wrongdoing on their part, they also refused to listen. This was the worst example of customer service I have ever seen. We will never return and it has given us a very bad feeling about Ron Tonkin dealerships and Kia in general. More