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Ron Westphal Chevrolet

Aurora, IL

4.4
418 Reviews

1425 US-34

Aurora, IL

60503

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418 Reviews of Ron Westphal Chevrolet

November 12, 2016

Great service and a caring team After a bad experience at a different dealership, I went to Ron Westphal and was immediately assisted and treated like a human being. I already knew More

by BPerkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Buechele, Mike Wiley, Shaun Nichols
Nov 14, 2016 -

Ron Westphal Chevrolet responded

Ron Westphal Chevrolet thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five-Star Review and recommendation! I'll be certain to share your compliments with Mike and the rest of the staff. We look very forward to seeing you again in the future. Enjoy your new car! Best regards, Bill Houlis, General Manager - (630) 898-9630

October 21, 2016

Poor salesmanship Our salesman Danny while initially helpful. Became belligerent when we tried to determine what the asking price was without buying. After repeatedly a More

by MalibuMomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Cardinal
Nov 05, 2016 -

Ron Westphal Chevrolet responded

I’m sorry to hear about your recent visit to our dealership. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Bill Houlis, General Manager - (630) 898-9630

August 06, 2016

5 stars isn't enough Shawn was super nice and helpful, didn't gave me the run down on the car I was super interested in, but we also explored other options; however he wa More

by Albert (alix) Kunold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Nichols
Aug 08, 2016 -

Ron Westphal Chevrolet responded

First and foremost, thank you for stopping by to leave this incredible review, Albert. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Shaun assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Warm regards, Bill Houlis, General Manager - (630) 898-9630

June 23, 2016

Richard was a great salesman! Richard Graham was a great salesman. He was very friendly, knowledgable and very helpful with the purchase of a truck. Don was also very friendly an More

by Amazingmedic1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Friedel, Richard Graham
Jun 29, 2016 -

Ron Westphal Chevrolet responded

We appreciate you taking time to leave us a great review! We are pleased to hear Richard and Don did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Thanks for your recommendations. Bill Houlis, General Manager - (630) 898-9630

June 11, 2016

Amazing We had the best experience at Ron Westphal. We started with one salesman Brian and we had to step out and he very professionally handed us off to Mike More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Crunican, Don Friedel, Mike Wiley
Jun 15, 2016 -

Ron Westphal Chevrolet responded

Maria, at Ron Westphal Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit with Brian and Mike and we hope you will continue to use our dealership for your parts and service needs. Enjoy your new vehicle! Thank you for your great review! Bill Houlis, General Manager - (630) 898-9630

June 11, 2016

Purchase Very kind and helpful and knowledgable and Shaun stayed with us to help purchase 2 cars talked over everything about the cars so we knew what we were More

by Ebailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Nichols, Joe Marozas
Jun 15, 2016 -

Ron Westphal Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. We're happy to hear that Shaun did a great job in assisting you in your purchase. Please dont hesitate to contact me or visit us if you need anything else. Bill Houlis, General Manager - (630) 898-9630

June 11, 2016

Shaun and joe seriously are the best! very nice and genuine guys! Super helpful joe bought us lunch and Shaun was completely helpful and neither one of them were p More

by Tay531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Nichols, Joe Marozas
Jun 15, 2016 -

Ron Westphal Chevrolet responded

Thanks so much for the excellent review! Shaun and Joe are key components of our team here and they will be very happy about your experience. We set high expectations for ourselves, and the fact that we meet yours can only mean we are approaching that goal. Please come back to see us if you need anything at all. Bill Houlis, General Manager - (630) 898-9630

May 26, 2016

Best and smoothest seevice I gotten in a while Shaun was very easy going,knowledgable, and worked hard for me. I was shopping around for a pick up and not planning to purchase that day. But everybo More

by Chevy Tommie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Nichols
May 27, 2016 -

Ron Westphal Chevrolet responded

Thank you for the outstanding feedback at our dealership! I am glad to hear that Shaun was very easy going, knowledgeable and worked hard for you during your visit. Thank you for the recommendation and hope to see you soon. Best Regards, Bill Houlis, General Manager - (630) 898-9630

April 27, 2016

Genuine nice guys From the service department to the sales team, these guys are absolutely great! Brian sold us a Captivia and it is by far the nicest car we have ever More

by kristine b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Crunican, Mike Frantzen, Joe Marozas
May 02, 2016 -

Ron Westphal Chevrolet responded

Kristine, we love hearing about guests who have a great experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Ron Westphal Chevrolet. Enjoy your new Captivia! Please feel free to contact us if you have any questions about your new purchase. Best Regards, Bill Houlis, General Manager - (630) 898-9630

March 15, 2016

Cruze Purchase Went to the dealership to look at purchasing a new car. Danny helped us pick out the right car and made the process painless. Danny helped us set ever More

by Brandon Fairfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Cardinal
Mar 16, 2016 -

Ron Westphal Chevrolet responded

Brandon, we appreciate you taking the time to leave us a great review! Congratulations on your new Cruze! We are pleased to hear Danny did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Bill Houlis, General Manager - (630) 898-9630

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